Sears has got to be the worst run company and have the worst customer service department. I purchased a dishwasher from them and have pages and pages of notes to myself on how I arranged for delivery, arranged for installation (separate from delivery), and arranged for repair. The unit was installed incorrectly by their people and now I have to deal with Sears again to have them replace the unit. One department tells me (in an email) that the unit will be replaced and installed on the same day. Installation tells me that the unit will only be delivered and that I have to set up an appointment on another day for installation. All I get from Sears is discussions with people in India and occasionally America. I will NEVER buy anything from them again.

Brand new heat pump installed by Sears on Friday is not working. Men from their subcontractor, Triad Heating and Air left at 3:30 on Friday without turning air back on and said they would be back Monday to finish the job. It is the middle of July and in the 90's. They also left all the old equipment sitting out in the middle of my back yard. I called and complained. The owner of Triad came and supposedly turned the air on. It is NOT WORKING as it has been running for 2 days set at 70 and will not cool below 79 although the unit runs constantly costing me who knows how much. I have been on the phone numerous times with the saleman from Sears who says he is not authorized to do anything about this. He says they have no control over the subcontractors.

This unit is either faulty or the installation is faulty or both. Sears says they offer a money back guarantee. I am hoping to get my money back and get everything restored back to the way it was before I ever let them in my house.

I do not recommend doing business with Sears. I won't again.

I had a service warranty with Sears for my dishwasher. My dishwasher has been broken since early May 2008. At first I was told Sears would look for a part to fix my dishwashwer. After more than a month went by I was told that the part could not be located and I would be receiving authorization for a replacement voucher up to $500 under the warranty agreement. It's been more than two months since my dish washer stopped working and I have never received authorization or a voucher and am stuck with no repair or replacement. What's worse is the people who answer the phone are inconsiderate, sometimes rude, never provide any information as to when my dishwasher might be repaired or replaced and seem to care less whether it ever gets fixed or replaced.

June 16th, 2008 I took friends to a family-owned cabin for a week of fun. Upon arriving, we found the 11 month old Sears refrigerator had gone out and the food inside severely molded and smelly. I called the Ruidoso Sears who told me to call E. B. Repairs. Eddie at E.B. Repairs said I had to call the Sears 1-800 number or he wouldn't get paid. He came the following day, after we had cleaned it out, and said it smelled so bad that the smell wouldn't come out and said he would try to get Sears to replace it. They said no, to repair it. He told us it would take 5-10 working days to get the parts. I called Sears to ask about a "loaner." They said I would have to rent one at $75 to deliver, $100 to rent per week, and $75 to come get it. So, we ate out all week. The part did not come in for 3 weeks, the excuse was Sears wouldn't send the parts truck until it was full due to gas prices. So, when my uncle and aunt followed us a week later, they too, had to eat out. I have called Sears each week since this has happened and each time given a different song and dance. Finally, Monday, July 7th I called and asked to speak the to highest person available regarding the problem. I was given to "Sami" in the "Rapid Resolution Dept." and after explaining EVERYTHING I've been through with this problem--from no loaner, to no parts, to being in Arizona and the refrigerator being in New Mexico, she said Sears would replace it, and gave me a case number--244782. She said to wait until Wednesday morning to get the "Authorization number from the repairman who stated the refrigerator needed to be replaced, not repaired." I called Wednesday morning and was told that "Tracy" was on another line, but would call me back. It never happened, so I called back Thursday, July 10th and spoke to "Constance" in the "Escalations Dept." who told me she didn't know who Sami was but that they would not replace the refrigerator just because it is "smelly." She even told me I was negligent for having food in the fridge in the first place. The compressor went out and now E.B. Repairs has the part and will replace it tomorrow, but if it still stinks, we are out of luck. Why have I had to talk to so many different departments and why has each department told me something different??? Sears has been known for their service and we have several Sears appliances in our home. NEVER AGAIN!!! When I asked to speak to the top person, why is that person no longer able to be found? How do I reach the top? How do I get satisfaction for a broken 11 month old refrigerator? I will take ANY and ALL suggestions!!

SALES REP SOLD ME A HEATING/AC UNIT--NO PAYMENTS OR INTEREST FOR 1 YEAR. THEY CONTRACT OUT FOR INSTALLATION----THE FIRST TECHNICIAN-PUT THE UNIT IN THE ATTIC BUT NEVER TOOK THE OLD ONE OUT--AND DID NOT HOOK UP THE NEW UNIT!! OUR ELECTRIC BILLS WERE SKY HIGH FOR A COUPLE OF MONTHS--WHEN I CALLED TO COMPLAIN-(SINCE THE REP TOLD US OUR BILLS WOULD GO DOWN)
THEY FINALLY SENT ANOTHER CONTRACTED-OUT PERSON FROM A DIFFERENT CO. THIS TIME--HE SAID HE COULDN'T EVEN CALL IT THE WORST INSTALLATION HE'D SEEN AS IT HAD NEVER BEEN INSTALLED IN THE FIRST PLACE. HE SUPPOSEDLY THEN DID IT RIGHT----NOW IN THE HEAT OF THE SUMMER I HAD GUESTS IN THE SPARE BEDROOMS AND I DISCOVER THERE IS NOT A/C INTO THE THESE ROOMS! I HAVE COOL AIR INTO THE MASTER BEDROOM BUT NONE OF THE OTHERS! I CALL AGAIN----3 WEEKS I STILL CAN'T GET ANYONE OUT TO LOOK AT IT.
I ASKED TO HAVE THE ONE YEAR WARRANTY AND THE NO INTEREST PAYMENTS RESTARTED AT FEBRUARY 2008 SINCE CLEARLY IT WASN'T REALLY INSTALLED UNTIL THEN---I WAS TOLD NO AND THAT IT WAS MY FAULT FOR NOT CALLING SOONER!!! I WENT WITH SEARS OVER ANOTHER ESTIMATE I GOT BECAUSE THEY WERE A NATIONAL COMPANY AND HAD A BLIND TRUST THAT SHOULD THERE BE ANY PROBLEMS THEY WERE MORE LIKELY TO TAKE CARE OF THEM. I WILL NEVER USE SEARS FOR ANYTHING AND WILL NOT EVER RECOMMEND THEM TO ANY OF MY CLIENTS AGAIN!!