Just recently I've purchased a patio set for $599.99. Yesterday, Sears called me when I wasn't home and they said that they will call me around 7:30PM. When I got home I listened to the message and I waited for them to call me back.

It was 8:00PM and Sears never called me regarding the delivery. The next day (which is today) Sears called me around 6:00PM and they said that they are ready to deliver the patio set at 11:00AM. When they said that they were going to deliver the set at 11:00 I went crazy. I told them to change it immediately but they refused because they said that the time is already on the computer. I said "I don’t give a FU*K what the computer says! I wanted the set delivered on my convenience, not the computer's."

I put up with operators and supervisors and they were all rude to me. They couldn't give straight answers to me because they probably had no idea what they're doing. I also told them that I am having guests over on Saturday morning and they wanted to deliver it around 4:00PM which is unacceptable. Due to their attitude problems they obviously don't care if I catch fire.

They're going to call me around 8:00PM today and if I am not pleased with what they tell me I'm going to contact the President of Sears and give them a piece of my mind.

I purchased a Kenmore air conditioner system from Sears which is under warranty until 2013. The outside unit went out yesterday. I attempted to schedule an appointment and was told it would be 7 days for a repair man to come fix the unit. I was told there no exceptions to speed up the process. They must have only one person employed. How do you justify waiting for 7 days with 102 degree temperature? How do you tell your 82 year old mother that she is going to burn up with no air and not to mention I have company products in the home that will ruin when they get hot. Piss poor...

My husband and I had a truly miserable experience with Sears as well. Their prices for our new A/C system were steep compared to Lowe's and Home Depot out here in IL, but the Sears name and replacement plan prompted us to go with them. We were assured that we would be guaranteed 100% satisfaction.

Turns out that the sales rep ordered incorrect components, prompting 4 additional visits from an independent contractor hired by Sears, not Sears personnel themselves. We don't even know if these guys were licensed. Ultimately, we had to repeatedly contact the manager out here, Jay, to finally have a thermostat and its associated charges removed from our bill. Turns out we were being charged almost $500 for this thermostat, but we had no way of knowing since specific item charges and item information were blocked out our paperwork - all we knew was the general *type* of what we were getting. Numerous calls to our "project coordinator" whose job, we were told, was to ensure everything went smoothly, went unanswered.

We recently had a furnace installed with a fantastic service provider who itemized and explained everything, and could provide proof of licensing and background checks of employees.

My husband and I are pretty easy customers to deal with, overall. I will never be as naive and trusting as I was with Sears again, however, and am very thorough and detail-oriented when getting estimates, so I suppose our Sears experience was a good education, pricey "tuition" and all. Sadly, Sears' 20th-century reputation is not relevant to its 21-st century service.

Sears Holdings advertised a 1080, 50” Sony TV. I went to the store in Utica, Michigan and purchased the TV for just under $1, 400. I picked up the TV and went back to my office. I looked at the box and found that the TV was labelled as a 720. I returned to the store within 45 minutes and the clerks said that the ad was incorrect and would not be honoured. They would give me $100 off of the current TV if I would keep it. I told the salesman that the process was called “bait and switch” and is highly illegal. Sears only lists their part number and not the model number of the TV on the receipt. This makes it very convenient to switch products if the customer is not attentive. I asked for the store manager and she was very angry but did give me her business card. She said that Sears Holdings is not responsible for any mistakes in their ads.

The ad clearing listed the model number and specifications. The salesman stated the ad was valid and in fact sold another TV at the same time I bought mine. The couple did return to the store minutes before my return but they took the additional $100 discount.

The discounted price on the 720, 50” Sony is no real bargain.

Sears just swapped the model using their own product code.

In this manner Sears can switch the 1080 TV with a lower cost 720. If the customer does not notice, they sold the TV at market price. If the customer returns the TV some will take the $100 discount and think they received a good price.

This is just modern day bait and switch.

I returned the TV and would love to have a lawyer and the BBB pursue action against the new Sears Holding for this poor behaviour.

I wonder what Roebuck would have said about the new behaviour at Sears Holdings?

My Husband bought a CompuCarve system which is a wood carving system for $2, 000.00. We got it home, set it up and it didn't work. I bought the extra warranty coverage. Sears told me they could send someone to fix it, but the soonest they could do this was 4 weeks away, but if I wanted to bring it into a Sears repair center it would be repaired immediately. I brought it in on April 30th. I have not heard from them since. I called the number Sears gave me and when I inquired about the machine they hung up on me four different times. I called back on the 5th time and spoke to someone who told me they were having trouble getting a part. I found out the people from Sears I was talking to were not even located in Austin. I wanted to talk to the local Sears repair center and they told me they would call in an hour. They called me 5 days later. The woman from Sears couldn't tell me anything accept that I couldn't get a new machine and would have to wait to get the nonworking machine repaired. After another week and a half I went to the Sears repair center to see why I hadn't heard from them yet. I spoke with the manager of that department. He told me that it wouldn't be ready for another 2 to 3 weeks, that I should have returned it for a new machine, but it was to late for that now. I was very upset and went to look for Sears administrative offices. The only office I found was the HR office. I went in and there wasn't anyone in there. There were several offices, all of them were empty. I found a poster on the wall with a picture of the manager of that particular Sears store. There was a telephone number. I have since tried to call that number like the poster suggested, but there is no answer, and I have called around 20 times. This is a problem that has been on going for almost 2 months with no end in sight. Plus we are out $2, 000.00.