Sears

5 stars
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4 stars
(0)
3 stars
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2 stars
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1 stars
(1288)
Category: Miscellaneous

Contact Information
3450b Wrightsboro Rd, Augusta, GA 30909, Augusta, Georgia, United States

Phone number: (706) 731-8200
milo.com

Sears Reviews

May 19, 2008
Very bad customer service
I had a very bad experience with one of the seals rep at Sears store at Columbia Maryland. I was at their watch/jewellery section. The person who supposes to help me was nasty, rude with a horrible attitude. She asked me to take my business somewhere else! This surprised me and shows how unprofessional and uneducated saleswoman can hurt a reputation of a historic well known store!

Another bad experience I have with sears is the rebate I suppose to receive. I had to call and follow up for a rebate which was promised to me by Sears for the purchase of a washer and drier at the above branch. Customer service was poor responding to my multiple requests. Mangers were uneducated with lack of respect for customers! I never got my rebate and I promise myself not ever purchase anything from Sears anymore.
May 16, 2008
Alarm sounding!
8 weeks ago my alarm sounded on my freezer. I could see that the digital display had stopped working; it seemed as if there wasn't any power. When I opened the door to see if things were thawed out I heard the door alarm sound. I looked at it and saw that the power was back on. When I closed the door the digital display went out. I called customer service to report the problem. My freezer is 1.5 years old and under warranty.

They sent a technician who told me that the wiring was bad. The tech said he ordered some parts and that the parts would arrive at my home. Another date was set for a tech to come back and install the parts. After a week I received a box that had some parts in it. A different tech came out and looked at the freezer. I showed him the parts and he asked why those parts were sent. Well needless to say the parts that had arrived were not the parts that the second tech needed. He then told me that it was the circuit board that was bad. He played with some wires, the freezer still stopping whenever it wanted at random.

Another week goes by and more parts arrive. Again another tech comes out, replaces the circuit board and guess what, it didn't fix the problem. More parts are ordered. Another week goes by. The tech calls to say he is going to be late. I say ok, I've only wasted four days what’s a few more hours. The tech never shows up. I call, customer service says they don't show a call in the system. Another week goes by. Another tech comes out. Looks it over and says, you need a new door. Yup, that's it, a new door. The part gets ordered and a date for the tech to come out is scheduled. The appointment date rolls around and I get a call from customer service. They tell me the part wasn't shipped and they cancel my service appointment. 2 hours later the door arrives on my porch. I take it out of the box to look the part over. It appears ok. Customer service is called and they tell me they can't come out, they are busy. Another week goes by. Another tech shows up. He takes one look at the door and says the hinge is bent. He tells me another door will be shipped. Needless to say it is still broke. I can imagine that this will go on. They haven’t a clue what’s wrong with the freezer. I will continue to call and waste my one day off a week waiting for the fix of my warranty freezer.
May 16, 2008
Terrible quality product!
I purchased a Sears Washer/Dryer unit in Sept. 2007. Within one week of the delivery, I had the repairman out there. He has since been back on numerous occasions. Just getting him to my house, is usually a good week delay, and then the frequently cancel and reschedule on me too. ANYWAY, the latest problem is going to cost $700.00 to fix. The unit was $1100.00, which Sears has spent more than that to fix this lemon so far. I want a new unit, but Sears told me they will not replace it. I didn't have my washer/dryer working the week of Christmas (and I had a lot of company), now I am not going to have it for the Memorial Day Weekend holiday, and again am having a lot of family visiting. I don't know what I can do. The warranty is up in Sept. 2008, and if (when) it breaks, I am not going to be able to afford to fix it. I am 73 years old and on Social Security with a fixed income. I could never be able to come up with $700.00 to fix this thing.
May 14, 2008
Bad vacuum cleaner
Did you know that Sears charges a 20% restocking charge if you return an unopened item? I bought some vacuum cleaner bags from Sears in Rexdale, Toronto and it turned to be the wrong ones so I went to return them unopened and they charged me a 20% restocking charge. Walmart and Home Depot don't do this. I'll never shop at Sears again. I bought a new vacuum cleaner from Home Depot instead of going back to Sears.
May 14, 2008
Online sales emails don't work
On 3/29/08 we received an email notice from Sears of a limited online VIP sale. It had online only specials which started Sunday at 6PM. Since we were in the market for a new refrigerator we attempted to purchase one online using this sale. We tried over and over to get the sale to go through on a 22.4 cu. ft. Trio French Door Bottom Freezer Refrigerator. Our order summary came through showing this was $988.10 with $65.00 for delivery. This was also supposed to be 12 months no interest on our Sears card. When we attempted the checkout, we couldn't get past the delivery address page. So I called their customer service. They weren't able to get the sale to go through either! The young woman put me on hold to speak to her team. When she returned she said no one could figure it out; but, they'd called a supervisor at home who would be in in two days and she would complete the sale for us. I should call back then and ask for the supervisor. When I did so I was told in no uncertain terms that they had absolutely no idea what I was talking about! So I sent a complaint to Sears via email. The big information they returned was that Sears doesn't deliver to the address provided! No one could tell me this Sunday night??!! So, just get in touch with one of our stores - which of course wouldn't honor the sales deal since it was past the date! So, I contacted them via email AGAIN specifically asking why neither the computer program NOR their customer service people could tell me that was the problem! All I got back was Thanks for the feedback and it will help them improve their service. I can't get anyone to honor the terms of the sales event and get this refrigerator! It's like they don't care that I wanted to buy a $1, 000 refrigerator from their business. I believe they should have contacted me ASAP with information in writing to allow me to complete the same purchase and pick up the refrigerator at the store. But I can't get anyone to even answer that part of my complaint. I hope this reaches the right ears. I was going to contact the company president then found out they can't get anyone to take the job! I wonder why!
May 13, 2008
Horrible Sears Home Improvement customer service
I would like everyone to know how absolutely unprofession and horrible Sears Home Improvement customer service really is. I had called Sears for a siding consulation. The first available appointment was over a week out, but I accepted. The day of my appointment, only hours before, they cancelled. When I called and asked to reschedule asap, I was told that if they weren't quick enough for me, I could always cancel. I went ahead and rescheduled to give them the benefit of the doubt. The next appointment was over a week from the first. The day before that one, they called and cancelled again! When I asked to speak with a supervisor, I was put on hold for over half hour and in the end, NOBODY would speak with me on this. How horrible is that? Eventually I did receive a voicemail saying that if I would kindly reschedule, they would give me $125 credit. Wow, if I can have that every time they cancel, in a few weeks I can have my whole house redone for free. After this experience it certainly appears that this company cares nothing about professionalism or customer service. In fact, I wonder if they even care about making money seeing as they certainly don't try very hard to get your business. My overall experience was HORRIBLE and I will never do any sort of business with SEARS again.
May 13, 2008
Never again!
Until now, we have bought all of our major appliances at Sears -- but NEVER again!

We bought a Maytag dryer and the delivery date was set for a week later. On the day of the delivery, I was looking forward to arriving home to find my old dryer gone and my new dryer hooked up and ready to process a week of dirty clothes. Instead I found the dryer in the middle of the downstairs hall, blocking all access. The old dryer was gone but the new dryer wouldn't fit through the door so they just left it! My daughter explained that we would need to solve the door problem (that makes sence) and then call them to have it installed. However, they didn't leave a number to call.

I had to crawl over the dryer to just get in my bedroom!

I removed the door (easy) and moved the dryer into place. I then had no choice except to hook it up myself so we could have some clean clothes to wear.

When I purchased the dryer, I also purchased a new power cord (not included?) and a new exhaust hose. They didn't leave an exhaust hose and the power cord they installed was the wrong one. I spent the evening running back and forth to Home Depot getting the necessary parts, installing the parts and getting the dryer hooked up. WHAT A PAIN!! And I had paid extra to have this done for me!

The next day I called Sears to complain about the incident and get a refund of the extra parts I had paid for. They were nice about it, apologized for the "inconvenience" and promised a quick refund. Then they did nothing.

A number of days later I called back and yelled at them. They apologized again and promised a refund. They even offered a gift card for all the problems. Then they did nothing... again.

I called back today and spoke to a manager who explained that I had to take this up with the store -- they couldn't do anything about it. AHHHH!!!

So I called the Sears store and wrestled through their ASININE automatic phone system only to be hung up on twice and dropped in a void once. Once I ended up speaking to their credit card service, who (of course) couldn't help me and told me to "call the store". I still have not been able to speak to a human by calling SEARS.

D&#* YOU SEARS!!

So it is worth it to drive half a hour to the store to get my $30 refund?

I probably will just to vent my extreme anger AT THE ENTIRE STORE, AT THE TOP OF MY LUNGS!!

How is it that a major store like this can have such poor service now?

Does anyone have a suggestion for a good place to buy appliances?
May 12, 2008
Very Poor Customer Service
I found the Gas Grill I wanted to surprise my husband with for our 36th wedding anniversary on sale at Sears. Total purchase price with extended warranty and tax was $353.23. I purchased it on Saturday May 10th. The cashier tried to sell me the floor display, I asked if they had it in stock for assembly, which was to be done by a Sears employee. Yes they had 6 in stock. I asked if they could have it assembled by Monday around 2:30. The sales person said that would not be a problem, thus I purchased it. Monday at 3:30 we went to the store to pick it up. Well, there was nothing there for me. The had the grill, but not assembled. I spoke to the manager, Marie I think, she said the sales associate made an error and did not indicate I wanted it assembled ! So why did I not take it home on Saturday when I purchased it? I explained that it was an anniversary gift and that we had 18 people at our home waiting to BBQ. She asked that we give her a couple hours and she would have it put together. OK fine we will be back. Well when we returned 2+ hours later, they had put it together alright...looked like grade school kids did it. It was all scratche up, It had 2 doors in the front of which 1 hung down lower by at least 3 inches, and to top it off as they wheeled it out one of the wheels feel off!! Fell right off. At that time we asked to see the Manager, who by the way had already left for the day, so the acting manger Angie came out. She saw all the flaws and said that we could bring this grill home to use and that when the regular employee who puts the grills together returns on the 20th of the month we can bring this one back and he will assemble a new one ! Why in the world would I bring home this piece of junk that I paid over $300.00 for. Or she would give us $30.00 OFF as an inconvenience credit. Are you kidding me? Needless to say I got a full refund, and went to Lowe's who by the way put a grill together for me in 1 hour and the grill is a much nicer one and they meet Sears sales price. I will no longer shop at sears. Lowe's has my business from here on out. There are so many people out of work today, sears needs to fire their incompetent employees and hire people who take pride in their work. Apologies mean nothing when they were so willing to refund my money verses either putting another grill together for me on the spot, (but no, everyone had gone home for the day), or offer to upgrade it. No they would rather loose a sale and a loyal customer. Thats fine with me Sears loss is Lowe's gain. Beware what Sears promises you.
May 12, 2008
Sears Parts Direct
I ordered a transaxle for my lawn tractor in good faith.
Theyhad no trouble charging my credit card and the email told me the ship date was May 8th.
Today (May12th) I logged on the web site to see that my order was cancelled. No phone call, no email no nothing.
I called the customer no service, and of course I got no assistance and I was told it would 4 or 5 days before someone would contact me.
The issue is the part I am ordering requires a core.
The web site did not indicate this.
I do have a core and would have been glad to send it out once I receive the new part that has now been cancelled. Most of the rest of the world simply charges a "core charge" refundable upon receipt of the old part.
I do not intend to send the old part before I get the new one.
If this is a problem I suppose I will go top another manufacture and buy another tractor.
I am very disappointed in the unprofessional way this issue has been handled and the complete disregard for me by the person who decided to cancel my order without contacting me first.
May 12, 2008
Poor customer service
the glass broke in the door of our Amana oven. (purchased in 1999) We went to Sears to buy a replacement glass and they sold us the whole door and charged us $131. It was to be shipped to our home in one week. That was March 25, 2008. We still don't have any part so we called again (third time) and they say that we need to be patient. So my daughter went online and called Amana who informs us the part is no longer available. Wait a minute - the range is only 9 years old and the parts are already NOT AVAILABLE? So the lady on the phone (who was very nice) suggested we google obsolete parts. We have found nothing and some of the googled companies don't even carry obsolete parts anymore but failed to remove their ads that say they do. I am so frustrated. How can a company stop carrying replacement part after only 9 years of making a product?

AND - Sears finally called back and said they found that the part is unavailable. How long would we have had to wait to find that out from them if we hadn't pushed the issue? Sears is going under for a reason. That's too bad; it used to be a GREAT store.

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