sears delivery sucks!! i have been waiting for a washer and dryer since february 2008!!! it is now April 25, 2008!!! the delivery guy oscar gomez @ 915-850-4675 called me today to confirm delivery between 2:15 - 4:15 i said ok. then he calls me a little later to tell me that he is done with his route early and wanted to go to my home now. i said no we agreed on 2:15-4:15 he said fine then ill just put you at the end of my route so i asked between 2:15-4:15? and he said after 3:00 i said ok i called my husband up and told him after 3:00 and he said ok. i get a call from oscar and he said I'm at your house and no one is home I'm leaving. its 2:15!!! he said I'm here and your not so I'm leaving. asshole!!! called to complain to sears not that they care. i have to wait until may for redelivery!!!so I'm getting my money back and I'm going to try to do this all over again only at a different store. obviously sears doesn't care. $2, 400 is alot of money for a washer and dryer!!! oh well

Sears will never earn my business again. I have had problems before but this is it. I cancelled my Sears card sometime ago due to a bad experience. I placed an order online for the Bowflex #14689 on 4-16-08. On 4-23-08 I had not received any confirmation so I called customer service. They told me my order had been cancelled (nice to know). Due to the product was unavailable. I get online and you once again have the same model on sale for a different price. How can you advertise something you don't even have? Thanks again for the great service. Someone else will love my business.

Sears is about to lose our repair business, our extended warranty business, and our purchase of appliances, because of the shockingly bad customer service that has cost us so much time and frustration.

I have made six telephone calls and my husband has made two just to get an appointment to get our under-warranty washer fixed. I first called to schedule a non-covered dishwasher to be fixed in the same time block as the washer. I was told that this could not be done because one was under warranty and the other was not. The dishwasher repair was scheduled and I was transferred to someone to schedule the washing machine.

The representative who answered insisted that the washer was NOT under warranty. I suspected that he was talking about a machine I gave away more than two years ago, not the one that my husband bought under the customer number he had before we were married, the model and serial number - and he still insisted it was not under warranty. He also refused to make the appointment for the same time block as the dishwasher.

Next, my husband called about the warranty on the washer; he had paid for the extended agreement and had just confirmed it on his end. He was told to have me cancel the appointments, and reschedule both, to avoid future billing problems because of the warranty. I did this.

But the next guy ALSO insisted that the washer was not under warranty. I gave him the customer number, the washer model and serial number, and our home phone number, but he evidently didn't even bother to look them up. He just kept insisting that we were not under warranty. I rescheduled. Once again, my husband was told that we ARE under warranty on the washer, and he was told to cancel the existing appointments and reschedule or we would have billing problems.

I finally got through to a woman representative who finally agreed to look at the customer number, phone number (we have more than one), and washer model and serial numbers and determined that yes, we ARE under warranty. She confirmed that the original appointments were for the washer I gave away more than two years ago - exactly what I had tried so hard to explain to the two previous representatives. She made an appointment for both the washer (under warranty) and rescheduled the dishwasher repair, so that they would be in the same time block. (Why couldn't the first representative done that?)

The representative then agreed to transfer me to a supervisor so that I could complain about how the other two appointment attempts had been handled; the phone rang and rang and was never answered, and there was no voicemail.

Today, the dishwasher guy showed up. The washer repair guy never did. When I called, I was told that the service had never been ordered. I tried to make a complaint to the supervisor. I was put on hold for more than five minutes, and was then told that the supervisor was in a meeting. I asked for an address to write a written complaint. The representative refused and gave me an 800 number to call for the address. It was the wrong number; it was for business accounts. They transferred me to a second number, which responded that they were also the wrong number. The second wrong number declined to give me the correct number, claiming that they didn't know it because it was on auto-dial. It was a dead number. I called back. I asked to speak to a supervisor and was told that I would be called back. That never happened.

The washer is still not fixed. I think it likely that a court would find that Sears has failed to fulfill the extended warranty contract because it has failed to schedule service - in fact, has made such service essentially impossible. It is striking that it will seem so much easier to explain this to a judge than to a Sears representative.

Sears Master Protection Agreement has become a very bad joke. I have been a loyal customer since 2003, covering multiple appliances all purchased from Sears. Since 2006 the "service" has become progressively worse, and the courtesy of the "service representatives" no longer exists.

Their telephone reps are rude, uninformed and even abusive. They now require over a week to schedule an appointment to repair a non-functioning appliance, which then requires a follow up appointment over a week beyond that, since the service technician did not get accurate information from the "service" rep prior to making the first call.

So long Sears!! It's no wonder that your business is failing.

just had to deal with sears in home service and try to deal with problems on phone. we have a frontload washer that we broke the latch on, called them up told them what was wrong gave them washer number etc. the service tech got here aftere 4 days, doesn't have the part i say so what you come for. He said thats how sears does it(side note everyone i talked to on the phone at sears says the same thing). first the tech comes in three to four days, then they order the part that can take from 4 to 10 days then you need to reschedule a tech to put it in, in 3 to 4 days s. basically it will take you from 10 to 20 days to get your machine fixed. the customer service people on the phone are rude and stupid very few can be of any help. My wife loves sears products i will do all i can to never buy from them again. If you are from sears reading this, especially if your a ceo or someone important.
YOUR COMPANY SUCKS AND I HOPE FAILS.