Citicorp calls uo to 5 times a day or at least 20 + times a week. They handle the Sears accounts. When I don't answer, my voice mail picks up noise in the background and they never leave any messages. The one time that I did talk with them regarding late payments and had explained to them about a loss of income for the reasoning they insisted that in order to stop the constant calls I would have to give them a check routing number. I refused to do this because the last company I did it for never sent me any statements and never took the money on the dates that they had specified plus, the amount owed was only getting larger.

I explained to the women, that I was faithfully going to the Sears store and paying $20 every week faithfully even when I really couldn't afford it. Citicorp much rather I pay as little as $17.00 a month for the next 6months which makes no sense. Little do they realize that their constant calls are breaking a federal Law.

On 12/29/07 – my husband and I were in Sears in Boise, Idaho. A nice sales associate named Seth helped us out. Seth mentioned to my husband that there was this great tool combo on sale that weekend only. I gave Seth gift cards to purchase this Craftsman 673 pc tool set and tool storage combo bundle. We took the receipt from the store and called questioning the status of this order a few days later. First I was told due to the holiday rush – it would take a couple of extra days. Then I was told that everything was fine – the entire bundle would be shipped. Next I was told that Seth must have pushed a wrong button because the tools were not on the order – this was offensive because there was 1 Add To Cart button. The next phone call I was told my order was hung up in the credit department, then I finally received my order confirmation. I called the store’s General Manager who assured me he would look into it. Two days later I get a call from Ricky – a manager at Sears stating that he had spoke with his buyer and tools were no longer available and I should call Sears Consumer relations. I called the GM at the store who told me I should review the TERMS OF USE link on the website which was interesting because his associate sold us the merchandise and call Consumer relations. I called consumer relations and spoke with a VERY RUDE supervisor named Gail – who offered to sell me one of the tool sets for $699.00 (apparently they were in stock). This lady actually said to me “you don’t expect us to honor this bundle price – do you?” My answer was yes because it was advertised that way. The associate at the store told us about it. She said that it was an error and “What part of what she said did I not understand”. I asked for a substitute product – and was told no. I do have a documentation of this ad if needed, I can fax it. I have never seen quite a scam like this or have I been spoke to in the manner Gail spoke to me . From the store, to the website, then to consumer relations – I was sold a product, given every answer in the book as to why I didn’t receive the product and spoke to COMPLETELY unacceptable manner... Oh yes and told to read the fine print. No email of error in advertising – just basically too bad.

Purchased two appliances on 1/1/2008 from Sears. Ad for Sears claims rebate to include both 15% discount and free delivery and haul away. Sears rebate on line did not provide rebate as per ad. Through a phone call to the Sears rebate center I learned that Sears will not provide a rabte as per their mailing and website. Rebate program 70726 specifically states a customer must choose ONE rebate, 15% OR Free Delivery OR $35 cash back on installation. At time of sale, store clerk promised rebate as advertised would apply. Sears has a help ticket in and the resolution is that the Sears sales people verbally promised to help me fight for my rebate and invited me to come to the store after I accept receipt of the appliances. Knowing that the rebat form in writing conflicts with the advertisement, I am deciding to not receive the appliances to avoid a costly legal battle, a cost that would exceed the rebate value of ~$150 for delivery and installation.

I strongly caution everyone to make get the details to their rebate in writing and follow the written word. Do not listen to verbal promises as written word overrides verbal promises in most cases.
PS Range and dishwasher were purchased on 1/1/2008

Attached below is my complaint to Sears regarding their failure to provide a reasonable means to register for their rebates on home appliances. Their employees were rude, and/or simply could not help because of a lack of corporate procedure or because the employee could not adequately understand the English language. Their website didn't work and no one could explain why, or what to do to comply with Sears' requirements. I will never purchase from Sears again.

I bought several appliances and have been unable to file for my rebate of over $290, from the purchase of $1874.83 for several aoppliances. Ref.: SALESCHECK # 035049028426. After four futile attempts to file for my rebate, I contacted the Sears store in Kenai, Alaska for assistance. The sales people I spoke with were unhelpful and refused to help me until I "calmed down". The sales associate, Brian called me by phone and claimed that he had taken care of everything, and that a confirmation email would be sent.
I want to make sure that my complaint and rebate has been appropriately registered with Sears. I cannot believe the way that Sears conducts business with customers AFTER they have taken the money from its customer. If Sears made it as difficult to purchase products as it does to collect its rebate and/or speak with customer service, Sears would have been out of business years ago.
I want an acknowledgement of reciept of my request for my rebate, per the agreement I made at the time of sale. I want Sears to acknowledge that I qualified for the rebate that was promised to me at the time of sale and I want Sears to give me the date that I am to recieve the rebate, and acknowlegement of the amount of rebate. I don't believe that the right hand knows what the left is doing within your corporation. I want a written assurance that the rebate will be honored and the appropriate documents have been filed. Otherwise, I want to know what further actions are expected from me. I have already submitted multiple requests for assistance, made four attempts to submit the information to the sears rebate site, in an attempt to meet the requirements that Sears demands before Sears will fulfill its rebate agreement that was promised to me on 12/28/07, by the Sears salesperson.
I was reluctant to do business with Sears and am very sorry that I was foolish enough to participate in a Sears rebate program. My time is too valuable to waste playing corporate games designed to frustrate and rob Sears customers.
Please acknowledge my right to the rebate, as agreed to by Sears employees and as advertised at the time of sale, as stated above, or state why I am no longer "qualified" to recieve the Sears rebate. I would appreciate a response to this complaint promptly.

I ordered a burner bake for by oven on Dec. 8 th. They sent me the parts in 8 or 9 days.When I received the parts, the igniter was broke (the porcealan). So I called sears They send a call slip to pick up the part through u.p.s. in 2 days,they pick it up. Dec. 11 th.Dec 24 th. I receive the new part. It doesn't work, the electrical end is female so is my stove fitting. So I call them, They say the"ll send another call slip to pick it up. Then I'll have to wait tell they receive it. Then call to see if they've got it so they can issue me a credit, then I have to re-order the right part.On Dec.27 th. I call to see why they haven't picked up my part? I'm told if they haven't p/u by the next evening to call. The next evening I stop U.P.S in front of my house,I ask if they have a call slip from sears? They do not. I then call sears they say We'll we weren't sure what to p/u/. So I tell them again the whole story. They say they'll once again send me a call slip to p/u the wrong part.Then I have to call to see when they get it. Then I can Re-order the new/right part, after they issue a credit. Meanwhile I'm still without a stove and a huge hassle from the sears dept. on the phone. Something should be done to help me the customer that's out $ 107.87 and no part.