Bought a flashlight that is powered by the same battery as a drill. The flashlight cost appox. $13.00. with days the bulb blew out and i attempted to get a replacement at the local sears store and advised that it needed to be purchased from the parts store. Not to suprised i found that the bulb needed to be ordered, the bulbs for other similar flashlights at the sears store were $1.99. At the replcement store i was informed that the bulb was $4.99 and that it needed to be special ordered for an aditional $4.50. I guess if you then add tax you can imagine how ripped off i felt. I should be able to return this item for a replacement or at least have the store keep them in stock.

I bought a leaf blower from sears recently. They asked for my telephone number when I checked out. Stupid me... I gave it to them. One week later the calls started. They want to sell me an extended warranty. I told them nicely that we are on the no call list and that we do not want calls. The callers seem to think it is OK "because we have a relationship with you so the no call list does not apply to you." We have done everything and said everything to get these calls stopped and nothing works. If I could only convince the company that I will NEVER SHOP AT SEARS AGAIN maybe they would take me off their list. We now have to leave out home telephone off the hook to avoid these harassing calls. If you give Sears your telephone number, you will now be as stupid as I am.

I bought a Sears Master Protection Agreement for my TV which I had bought four years ago. I spoke a representative who told me that if I bought the Master Protection Agreement they would fix my television and if they weren't able to fix it than it would be replaced. My TV is relatively new and I thought that it could be fixed and wouldn't need to be replaced. A technician came to my house two weeks later and informed me that the TV wasn't fixable and left. I then called Sears again and spoke to a representative that said that since the TV was not fixable then it would be replaced. I called the next day wanting to know my I would be getting my TV and was informed that they had they couldn't even find proof of me ever purchasing a Master Protection Plan even though I had already been charged for it and had received my statement prior to speaking with them. I spent the next two days calling Sears and was then informed that they weren't even allowed to sell me a master protection plan in the first place because my TV had a problem and warranties are not sold on products that already have problems, and that it had been canceled, even though I clearly explained to your associates that my TV had a problem and that was the reason I was purchasing this protection plan. After being either put on hold for hours or just being hung up on, I finally spoke to an incompetent and rude supervisor named Ginny, ID # 540245 who told me that there was nothing she could do about it even though this was their mistake. Sears canceled my contract without my knowledge or consent, simply because they weren't willing to replace my TV. What kind of service is Sears providing? If the employees aren't knowledgeable about what they are offering than they shouldn't provide it. I have emailed my complain to numerous consumer websites to let others know that Sears is a very fraudulent and deceitful company and the only service they provide is lying to their customers. The bottom line is why they put me through all this hassle, if they had called me the next day and told me that they had made a mistake selling me the protection agreement I would have understood it. Why did they even bother to send a technician? Is this the kind of corporation Sears is...

Beware!

I needed a new washer dryer set. It seemed like a simple thing to me. Pick a gas dryer and buy all the parts. I grew up with Sears/Kenmore and felt comfortable with the product. That was a mistake. Where do I start?

The web site ordering process forced me to select each piece individually. Pick a dryer, pick a washer, pick a base, pick a second base. Have you ever seen a web sales site where you can't buy two of the same item? Make sure that you are careful about the specific product and color or else you end up with a mismatched set and have to start all over. OK, I got that all sorted out. It took me much too long and the frustration was making me crazy. On the web site, the delivery date was Tuesday. That is OK , I extended my holiday weekend by one day. So far, life is good.

I hang around all day Tuesday, and nobody shows up. I call Sears Delivery service toward the end of the day and discover that the delivery date has been changed with no notice. What? Seems that they couldn't deliver on Tuesday and we had to reschedule. Fine. I review my calendar to determine when I can schedule time to be home and am advised that, "we can't give you a time of day". I'm not looking for a precise time. A four hour window is enough for me. Apparently not enough for Sears. They will not give me a time window for delivery.

I'm done. "Please cancel the order, I'm going to Lowes or Home Depot to get my washer/dryer set". "Yes sir" (at least they were polite). I bought the same product at Lowes under a different brand name.

Two weeks later, the credit card charge had not been refunded. WHAT? I call them again. Yes sir, the sale has been canceled. It does take 7-10 days to refund. OK, it has only been about 7 days. I wait until next week.

I call again. "Hello, I want my money back". "Let me check. Sir, only the delivery was canceled. There must have been some confusion". So, Sears has been sitting on my $2700.00 US for almost a month now and it took me three phone calls to get my money back. I still don't have it. I have my washer/dryer combo. I bought it from Lowes. At least they were willing to schedule a delivery within a 4 hour window.

Oh, it has now been close to a month and my credit card has still not been reimbursed. September 4 until September 30 is close enough for my reckoning.

Sears seems to now be Kmart, a company that I stopped doing business with 10 years ago because of their terrible customer service and I think that I can only look forward to similar service from Sears. This was their last chance to keep me as a customer.

Sears
www.sears.com

On July 29, 2007 the Sony 40" TV that I purchased from Sears on 11/9/2006 started displaying "rainbow stripes" on the screen. Per the terms of my extended warranty that I purchased (3Y SHOPMA), and information I received from sales associate James (ringing assoc # 855), I brought TV back to the Sears store I purchased it at for service. There I was advised by a cashier that I would have to take the TV to Sear repair facility across town (he even called to confirm this). Upon arriving at the Sear Repair Facility, I was advised that since my TV was over 26", I would have to have an in home service call. So I called 1800 4 MY Home and spoke with Colleen. Colleen advised me that a technician would come to my home between 8-12 on August 15. So, I took a half day off work on 8/15 and the technician did not show (I even called 1800 4 My Home to confirm the appointment the day before). So I again called 1800 4 My Home and was advised that the technician had a family emergency and

wouldn't be able to come out that day. While I understand about the technician’s (Service Unit 8175) family situation, what I don't accept is the fact no one called me. Wanting resolution of the issue, I called back 1800 4 My Home and requested that the TV be replaced. I feel this was a reasonable request give the circumstances (I was told 3 incorrect things by Sears at that point). Per Ester, a manager at 4 My Home, I should call the store I purchased the TV at to see if they could do anything. So I called the Regency Store in Richmond and spoke to Leslie, the Electronic Dept Manager. Leslie took my information and said she would call back. Instead of Leslie calling back, I got a call from Glenda from Sear’s One Source Dept (1800-479-6351). After explaining the circumstance to Glenda, she advised me that if I was to call back One Source on 8/29, I could request an "in warranty" replacement of my TV. She said that the amount I paid could be applied to a new television and

that Sears would even deliver the new TV and take away the defective one. I agreed that this was acceptable and even asked Glenda if I would have any issues when I called back... she ASSURED me that I would not! On 8/29, per Glenda's instructions I called the One Source Department, where I had the displeasure of speaking with Bob. Bob advised me that what Glenda said was not true (he did admit he saw her note, but would not honor it), and that I was just "conspiring" to get a new TV. Feeling very insulted, I hung up and called back. Upon doing so I got Mabel. Mabel advised me that I would have to have a technician look at the TV before anything else could be done. I again called the One Source Department and asked to speak with Glenda. Instead of Glenda, I got Porscha (sic?), she said that she could not locate Glenda, so I scheduled a service appointment for Friday 8/30... for which I will have to take an entire day off from work since they could not give me a set time.

In summary, I hope that Sears fixes the issues it has with it's service departments. So far my experience has been one of incorrect information (or lies), insults, and indifference.