I purchased a ge washer from sears with a 5 year warranty. It broke 6 months later took the 3 weeks to repair. it then broke 7 weeks later, technician came out and said we must have abused the washer, it will cost me $2500 to fix it!!?? this when there is a 5 year warranty! Bottom line if you need a major repair they will just void the contract with some kind of bogus lie! Spent hrs on the phone, final judgment voided contract! sears salesman can't believe it, never in 16 years has he seen an abuse claim on a washer. Sears must be getting desperate to save money!

Will be contacting my attorney, there is no way they are getting away with screwing me over.

I have a 5 moth old frontload washer that would not drain the water nor spin, I bought the Sears Insurance Policy. I called them to come over and fx it, the told me it would take 2 weeks before they come and take a look at it! I argued with the representative that two weeks is to long for me not to have my washer. He said there was nothing he can do, I then told them to let me speak to the manager, he said there was no one else I can speak to. NO ONE ELSE TO SPEAK to? There is always a Manager or Supervisor I can speak to, he apologized and said again " no one else to speak to but him." SO NOW I have to wait two weeks for them to come see my Washer!!

I ordered a washer and dryer from sears about two weeks ago and still i am sitting here w/only a washer... the first problem they had was they said that the dryer got banged up so they were getting another one this was on a tuesday they said it would be the next tuesday before we got a new one. Well the next tuesday rolls around and they told us it would be friday before they could get it over here. I'm just SO sick and tired of Sears and this is the first appliances i ever got from there it'll also be the last!!!

On 08/10/07 Purchased a Free Standing Gas Range, Microhood and oven, and 4 cycle dishwasher from Sears Willowbrook. NJ Price was over 3,100.00.

Items were replacements for old Sears Products.

Have purchased all appliances from sears for over 40 years.

Delivery set for 08/24. Received 3 calls from Sears Delivery prior to 08/24 to assure that some one would be home to receive delivery.

Called 1-800-732-7747 on 08/23 at 6 pm to confirm delivery. Received call from Sears delivery at 7:19 pm indicating that delivery would be on 08/24 between 2 and 4 pm.

Had old appliances removed. Additional stair rails removed from entrance hall. Old appliances placed out in disposal area for garbage pick up.

On 08/24 Garbage pick up at 7:30 am. At 8:45 Sears Delivery called and said they could not make delivery applicances did not come in on the morning truck.

Stove would not be delivered until September 9th
Micohood would not be delivered until August 29 and Dishwasher would not be delivered until August 25.

Called Sears Willowbrook Store. Appliance Dept spoke to Omar. He said the only person that could help me was Rob the individual that sold me the units and he would not be in today.

Asked for customer service dept. Guess what. Sears stores do not have customer service. Each deparment has that responsibility. Asked for individaul in Appliances that takes care of customer service. He said I had to speak to Rob. I told him Rob would not be in today. He said that's right.

Since I was getting nowhere I terminated the call.

I Called Sears Holding Corp, Hoffman Estates, IL and asked for Mr. Aylwin B. Lewis office. He is CEO of Sears Holding Corp.

Spoke to Thiffany who said she was an Executive Officer of the Company.

Her responses were worst than Omar's. She said she could do absolutely nothing to assist me.

At 11:30 Mail delivery my Visa Card Bill came in and all of the Sears Charges of 08/10 were listed for payment. But no delivery.

Went back to store and cancelled all items ordered.

Our Kenmore front load washer stopped washing and spinning. It works great as long as there are no clothes in it. The repairman came yesterday as scheduled and changed the speed control board. I asked him how he came up with his diagnosis, (like what meter or other testing tool did he use?) and he said that he just had alot of experience with these washers. Fair enough. He puts the panel back on and is packing up while I watch the washer fail to move on to the next cycle. He pulls the panel off again, apparently rigged something below and heads for the door again. As I move to the washer to test it myself, he abruptly tells me, "I can't spend all day here" and hits the road. I load the washer and turn it on-NOTHING, NADA, ZILCH. $279.00 for this despicable service. I'll never buy a Sears product again. Sears has gone downhill beyond belief. As I write this, I've been on hold for what seems to be over twenty minutes with the South Florida District of Sears. No one answers!!! They don't want to deal with complaints.