To Whom It May Concern:

I’m writing this letter in frustration and in hopes of showing the public how some Big Companies treat an average person who wants to just live a normal happy healthy life and to pay his debts. I’m talking about Sears who in recent times started a PR campaign with sponsoring along with others the new hit show Home Makeover. It is wonderful how this program is helping a few people a year. But what about a very loyal customer of Sears for over 33 years wouldn’t you think they would go out of their way to be good to that kind of customer? I am appalled at how I’ve been treated and I feel I’ve been cheated and it seems there is nothing I can do about it, no recourse at all so that is the reason for this letter. Thirteen years ago I married and of course I put my wife on my Sears account. A few years of over spending caused us the inevitable we were in too deep on a few credit cards Sears being one of them. We went to one of those TV advertised programs for helping people get out of debt. We decided on Profina a company we saw advertised that really looked like they could help. The promotion was that they could get the companies involved with you to lower their interest rates and work with you and in 5 years you would be free of the debt. It went well for a while and then Sears started asking for more money and we responded with a positive and gave more. I noticed that they never dropped their interest rate at all. I called Sears and asked them why and they told me that technically they did not have too. I let that go and then they asked again for more money which we allowed. Then I saw that interest not only did not go down but it had gone up and they threatened to cancel Profina if they didn’t get more money. They called us and left a few messages on our phone so I talked with them again. They wanted more money and I allowed it to keep them on the program. I asked them if they would drop their interest rate at this time and they said no. I asked if this is how they treat all their long time customers and the response was “I don’t make the policies Sir”. And by the way they were not very friendly at all in any of the conversations they make you feel awful. We went for a while now without further problems until I noticed a statement from Sears (my wife had been handling the finances and I had not seen the statements which was a mistake). But to my disbelief we had been paying them $143 a month and the interest rate charges alone were $145 so our balance had been going up never down. At this point I was very angry and I called them and asked what was going on and got the disinterested response of “I don’t know maybe you should pay more”. I was angry at this response and I told Sears that if this is how they treated a customer of over 31 years at the time I would never set foot in a Sears store again. Again the response “I don’t make the policies Sir”. After getting off the phone and calming down a little I called Profina and stopped further payments of any kind to Sears. It didn’t take Sears long to start the calls sometimes 7 or 8 times a day. I talked with them a number of times and felt I was treated very unprofessionally and told them so. When I tried to explain why I had stopped payment they told me they would keep adding up charges of late fees and interest. I finally called and talked with a manager and told her I would begin payments only in the event they would drop all interest fees and late charges and I would again start to pay them. When I said drop all interest I made it clear that the rest of about $3,000 would be interest free until paid off. I was told they would do that so I told them I would start paying them on a certain day of each month but before we finally settled the manager said “Now you know that interest will again begin in 3 months”. I couldn’t believe my ears and I told her no that was unacceptable and I said good bye and hung up the phone. After that I would not answer my phone again and let them leave messages and they kept calling and calling and calling. In time they wrote off the debt and on my credit report it said written off. But later I found out they had sold the account to another collector who hounding me to no end. So Sears had written off the debt and collected on their taxes as a loss and then sold it to another collector for so much per dollar so Sears collected again. I refused to deal with the new collector telling them the debt had been written off and that Sears no longer could claim any harm. So they sold it again to another collector then another and another and for a few years now I have been hounded by them all. I felt so angry I was going to ignore them no matter what but now they have sent it to a lawyer (society’s downfall members) and he is going to take me to court. His name is Bryan Cannon and is located in Sandy Utah. The bill is now at almost $11,000 and it will climb a couple more thousand for his costs. So I would like the public who have been hurt by these credit card companies (especially Sears) to give me a call and let us set up some time to do a peaceful demonstration at the Sears in Riverdale. We can use picket signs and have brochures available to let Sears know what kind of business they really are. I’m going to send this over a lot of the country so I ask them to call me too and we can organize a demonstration in their region as well. My name is Cory Fausett and my phone number is (801)776-5620. Please help one man make a difference by standing up to this problem of mistreatment. I was willing to take care of my part of the debt but Sears choose to cheat me and be greedy. What else is there to do please help me make a stand and I will demonstrate it to Sears and other credit card companies as their ethics stink. They do what they will with interest rates but give out cards like candy even to our youth. How many ads do you get in the mail for signing up each month? How many do your teenagers? Let’s take a stand please and not let them have that control any longer. I will send this to Sears as well and many other Letters to the Editor across the country. Oh and by the way all the companies that stayed with us on Profina have been paid off now so if Sears would have just been less greedy and less willing to stab a long time customer in the back they would have been paid but it seems they made more by doing what they did anyway maybe that is why they did it. What do you think? Why should Sears get compensated through a written off bad debt through taxes and the sell of my account to another agency? Who will also collect on it? I am more than willing to pay the $3000 but I will fight as much as I can any other amount but I will lose because we the people have NO SAY at all in being cheated and taken complete advantage of.

Thanks for listening to an angry former loyal Sears shopper,

Cory Fausett.

I keep getting calls all week from the same number 1-519-346-2518. They don't say which company they are from, but give the option of removing yourself from their list by calling 1-866-449-4430.

By doing a search of that number I found out people all over are getting these harassing calls. Even after you follow the instructions to remove yourself from their list, they still keep calling me everyday.

Beware!

I recently sent this complaint to Sears.

Dear Sears Representative, 10/18/2006

I would like to express my deep dissatisfaction with your company. I purchased a Kenmore Dryer from you and it has a defective part. After speaking with 10 different people and getting the run-a-round all morning, I?ve decided to just fix the problem myself. I want you to be aware that all of my major appliances are Kenmore and that I have been an advocate of the Kenmore brand for years. Unfortunately, that will no longer be the case. I will no longer shop at Sears. As a holder of an MBA, I?m surprised that Sears feels they can afford to treat their customers with the disregard that I have experienced. Sears used to be better this. I have included comments from people who have had the same problem.
For the first dryer I owned, not so good anymore
by mrobbeloth , Jul 13 '03
Pros: Ability to clean king size comforters and Evenheat minimizes dampness
Cons: Somewhat noisy. Wrinkle Guard gimmicky. Not reliable! This Kenmore 63952 has served me and my wife well in the two months that we have owned it. It does its job and does not get in the way. I almost always use the Evenheat feature when drying my clothes, which uses two sensors to determine the drying time ... Read the full review

Disappointed
by kkauffman ,Mar 16 '04
Pros: dries well (when working), fairly quiet
Cons: unreliable, alarm not loud enough, lint hard to remove, noisier than expected I bought this dryer in the end of July of 2003 (Aug. delivery) and here it is March of 2004, only 8 months of light use. I have no kids and one other person. We do about 1-3 loads of normal clothes per week. The unit worked flawlessly until it just decided it would not run. You press the start button and everything spins but let go of the start button and it shuts off again. As a new home owner, I may also reconsider the "new" Kenmore line as well as the service times. (edited)
Update (10/03/2005): the board went out again! same problem 1 year and 1 mth later. I've ordered the new part through pcappliancerepair.com (part #8546229). I paid the 10% for a lifetime warranty. What is not mentioned by the "Service Flash" person is that you still have to pay $65 for a Sears rep to "validate" the Service Flash. Only the part is "free". It also takes about a week for someone to come to the house and THEN order the part. Kenmore will not get my business again.

TERRIBLE DRYER
by rayswank ,Nov 16 '04
Pros: None
Cons: Takes too much wattage to run. Fuses need to be reset often. The bad reviews are right on the money. The Kenmore Elite Dryer is a waste of money, and I will NEVER buy a Kenmore dryer again. After 16 months of use, the dryer no longer engages after the start button is depressed, and I found the problem out from the following website:
http://fixitnow.com
The Even Heat Control board is no longer functioning, and it costs $109 to replace it. If it's going to cost my family $109 every sixteen months to run this dryer, I give up! I discourage anyone interested in a Kenmore dryer to strongly RECONSIDER! You'll need a ten year warranty to keep the damn thing running.

If your dryer is broken, read this ...
by coppi2 ,Dec 02 '04
Pros: Very happy with dryer performance
Cons: Dryer has defective computer board
My dryer comes on while I push the button, but then turns off once I let go. I did a little research and found that the issue is with the Even Heat Electronic Control Assembly (part number 3978949). That part has been updated by Sears/Whirlpool to part 8546229, probably because of this problem. I called Sears and after about 6 transfers was able to determine from the parts people that there is a "Service Flash" on this dryer for this exact problem. The guy quoted the service flash as reading, "dryer will shut off after start button is released". Apparently, Sears will fix even out of warranty dryers for free if they were manufactured within a certain time period and fall under this service flash. So if you're having this problem, don't let them charge you for it and let them know that you know about this "Service Flash". Product Rating:

Elite not reliable
by stanpen ,Aug 13 '04
Pros: Great all around when working
Cons: Not Reliable. Expensive to Fix.
Having used Kenmore products all my life I was surprised to find out that my elite dryer stopped working after only one and a half years of light work. We only have two adults in the house and only do between 3 or 4 loads a week. When the start button is pushed it will run but when it is released it stops. Found out that the microcomputer needs to be replaced at well over $200 for parts and labor. I always thought Kenmore's were reliable and have always purchased their product. When I go out to buy a new dryer it will be the first time in over 40 years that I will look at brands other than Kenmore.

PIECE OF CRAP! KENMORE 63952
by aragedie ,Apr 23 '05
Pros: None
Cons: Even heat control board, Sears offered no assistance!
We had the same problem as the previous users. The Start button when pressed in refused to stay on and the dryer would not stay on. We called SEARS & were told 3 separate times that there was no SERVICE FLASH or recall listed on this dryer. Other than offering to send out a technician for 50.00 plus the parts and labor! Please call SEARS on this problem!!If you have this problem and don't call them they cannot document it and start a recall! UPDATE: Called sears repair to see if they had the Even Heat Control Board. They couldn't find it in the computer! After 30 minutes on the phone they found it under ELECTRONIC CONTROL PANEL and I even gave them the part #8546229 (the new one) and it would not come up. It will only show up under the old part #3978949 and it will take SEARS 7-10 WORKING days to order it for 116.49! When the tech comes out Friday, he will have to order it as well and it will take 7-10 days! We are ordering this off repairclinic.com for 95.95 and installing it ourselves so we can get our dryer fixed ASAP!

Good Dryer, poorly engineered printed circuit
by WilliamF ,Dec 11 '04
Pros: Drys well.
Cons: Sears did not offer to replace defective part for free.
I owned this dryer for 18 months and was very happy with it. Then, one day it would not stay on when the start button was released. After doing some research, I found that the printed circuit board (Kenmore calls it the Electronic Control Panel) had a badly burned resistor. I spent about an hour talking with various representatives from Sears about the defective part, but no one could locate a service flash on it.
I found a replacement board (with a lifetime warranty, no less) on the Internet at www.pcappliancerepair.com. With shipping, it was $100. Sears wanted $50, just to walk in my door to evaluate the dryer. I replaced the part myself in about 5 minutes.
I used to respect the Kenmore brand. No longer. Any manufacturer can put out a defective product, but I expect them to replace defective parts at no charge. They couldn't even locate the service bulletin on it, even though this is clearly a common failure of the product.

Pure Junk
by philyou ,Apr 22 '05
Pros: None
Cons: Dryer is defective. Sears will not back this product. This dryer is defective. Has the same problem the others who have reviewed the product. Hit the start button, but the dryer will not stay on. Sears will do nothing to repair this defective product. This is my last purchase from Sears. Product Rating:

Sears experience with Kenmore Dryer Elite Model 63952
by justthefacts1 ,Mar 01 '06
Pros: Nice Capacity dryer
Cons: Dryer shuts off when start button is released. Defective part 3978949 requires part 8546229 Here is my comments recently sent to Sears on my experience with the Kenmore Dryer Elite Model 63952:
I purchased the Kenmore Washer 90 Series and the Kenmore Dryer Elite. I have had problems with the dryer from the beginning, but was able to keep using it, as the problems were sporadic.
Recently, I noticed the dryer overheating, and the dryer would not stay on after pressing the start button. After following the directions in Service Technician Trouble Shooting Instructions, I have been able to determine that the Even Heat Electronic Control Assembly is defective, and can only be replaced with an upgraded panel. To me that is a recall "Service Flash". I would greatly appreciate having this part shipped to me this week. The new part no 8546229 is the part that replaces the old part no. 3978949. Please review the following comments by other customers, some comments you may find disturbing for your product reputation, so I feel that it is important that you are aware of what is being said about your Kenmore product.

push the button, won't stay on
by jrallen81 ,Jan 10 '06
Pros: easy to use
Cons: broke twice in the 3 years I owned it.
Same problem as everyone else, although my problem is the motor relay, not the control board. Looking for a place to buy the part to replace it myself (thus saving a whopping $62 in labor, but I had to pay the $65 for the 5 minute Sears visit). The technician was nice, but other than that, stay away from this bum product.

Kenmore dryer Model 63952102
by mytwosons2 ,Aug 25 '05
Pros: I believe this model is now only sold on clearance
Cons: Will require numerous repairs
My Kenmore electric dryer (Model 63952) has been nothing but problems. Within one year of purchase Sears had to repair it 3 times under warranty. We've now had it for just over 2 years and it needs a new motor assembly (a $250-$300 repair) because it shuts off when you release the start button. We didn't buy the extended warranty so I guess we will be buying a new dryer instead.

Yours Truly,
Scott

Gallup, NM 87301

I purchased a high end lawnmower at sears and the sales person (some 19 year old kid) had good knowledge of the product and sold me on the mower. I asked him about returning it if I don’t like it, he said no problem you have 30 days just keep your recite and keep the mower in good condition nothing about a restocking fee of $54.00 nor does it say anywhere in the store about a restocking fee. Well I didn't like how the power drive worked so 10 days later I returned it. Then I was made aware of the restocking fee, made a stink and they got the dept manager over to talk to me. He says our restocking policy is printed on your recite so I looked and it was. That’s a great idea sears I have to purchase it first to read the return policy, something is wrong with this picture so I call the store manger and he was busy at the time and would return my call ASAP it's been 2 months and no returned call yet. I understand why the policy is in place BUT TELL THE CUSTOMERS BEFOR THEY BUY IT, NOT AFTER!!!!!!

Needless to say I disputed it on a sears card and they found That nothing was wrong so the bill for $54.00 still is not paid and never will be or maybe at .50 a month. It's not the money it's the principle of it all. (IT SUCKS AND so does SEARS) sorry you lost a loyal customer that has been with you for 25 years....

Sometime in 2004, I went to the local Sears store, in my city, and bought new tires. I have reason to believe there were items stolen out of my trunk while they were putting the tires on. They went into my trunk(noone else that I don't know has)to put one of the best of the tires I had, for me to keep as a spare. Of course I don't know who would be the person who stole these things, but am very sure it happened there. I believe the theft happened while I was waiting.... I couldn't watch everything that was done, because I was in their waiting room. Noone has been in my trunk since then to use the items in question. What can I do about this?