Sears Canada. Wanted to purchase a top of the line carrier gas furnace and air conditioner and finance it with 2 years no interest. Needed 10,000 limit, sears gave me 3,000.

I was told the reason I was not approved for the full amount was because my credit cards had high balances. I immediately paid off all my credit cards to zero.

They still refused to increase my Sears card from 3000. They told me they couldn’t tell me why, only that it’s something on my bureau. My bureau could not have changed since their first inquiry. I am not a credit seeker.

I was told by Stephanie who answered my call (after she spoke to her boss) that it didn’t matter what I did, they would never ever increase my limit to more than 3000. That was the wrong thing to say.

I said thank you, please close the account.

I hate wasting my time after following their instructions. I know the credit bureau would not see the cards paid until they have a new report, I brought this up at the beginning and was assured that as long as the cards were paid off (I did pay them off,) there would be nooo problem approving me for the full amount. Now I have lost money in another investment to pay off my balances, and had a useless credit check against my bureau for absolutely no reason. Sears has already arranged with the gas company already to bring in a line to my house (I’m on oil right now,) I will have to make arrangements with them to cancel the arrangement.

I have told my salesperson at Sears to cancel my order with them. I should have gone to home depot.

Thanks for listening, I hope someone reads this and learns something from it. On a sad note, the salesperson was actually very professional. He was nice and understanding. I’m sorry he won’t get the sale. In the future I hope Sears provides more information to their salesreps about qualifying a customer for financing before wasting the customer’s time.

The unusual thing is, my credit is not bad, I can afford the product, I have a great repayment history. I will probably get the money from the bank and go elsewhere or put it on one of my now empty credit cards. I guess they really don’t like to give the 2 years equal payments with no interest.

Still living with my crappy heat and a/c,

Scott

I carried my tv (sylvania, model 6720FDF-A) to the Sears store #3216, where I purchased it for repair. I was told that the tv would be repaired and returned to me by the 15th of September, today is October 6, I have yet to receive my tv, repaired or not. I always thought that Sears backed the products they sold, but I have found out that they do not back anything, my opinion, that they sell. If anyone wants my opinion of Sears, I am afraid they would not get recommended at all. I would suggest they go else where to buy anything. I would not trust Sears to stand behind anything they sell.

Sears company---hard to find which corporate headquarters is relevant and their phone number

In June/July 2005 I purchased 4 sears appliances (built a new home). I have had several problems. I will list them below, in the order they occurred.

1. From a Sears retail store in Oneonta, NY I purchased a ceramic glass topped range, a side/side refrigerator and a dishwasher. The side/side refrigerator arrived and when it was unpacked and ready to be installed, the builder pointed out a squashed dent on the bottom of the refrigerator. He would not install it. I fought over the phone as did my husband with the store from whom we bought the refrigerator; he not only insulted us and was very demeaning and sarcastic but refused to replace it. After many insults and about 2 months, the store management finally replaced the refrigerator. In the meantime, I had to buy another refrigerator to use while waiting for the replacement.

2. Fall 2005, my brand new dishwasher (Model 665.16034401) stopped working and the touch pad display was frozen at the clean light.. A repairman came out. He did not fix it, but sent another repair man. He came out and checked all the moving parts and removed the lower wash arm assembly and put it back together. He fixed the touch pad and left. (Nov-Dec 2005) I then ran the dishwasher. He had neglected to completely tighten the plastic bolt on the wash arm assembly. As a result, the gray, hard plastic disk that supports the lower wash arm became loose and rested on the heating element at the bottom of the dishwasher and melted. I then ordered the wash arm assembly (8268311) to replace it, thinking it was better to eat the cost of replacing the melted part than to garner another service charge to have them deny they left the part loose and having caused the problem. The part came (end of Dec), but only the washer arm was included and the hard gray plastic disk part I needed was not included. The box was labeled box 1 of 1. The box is too narrow to fit . The diagram in the parts manual has the number 1 (denoting the wash arm assembly) pointing to the arm ONLY. I did not return the part because the dishwasher appeared to be functioning fine with the melted plastic disk. Then, since May, my dishes, though they have been cleaned with the same brand of dishwasher detergent and rinse aid, started having a rainbow oil type residue on them. I decided I better replace the melted disk because perhaps it was protecting the dishes from mechanical lubrication or something. That is when the problems really started.

--THE RUNAROUND Last week or the beginning of this week, I called parts 2 x. They agreed that the part was not listed but COULD NOT REFER ME TO ANYONE WHO COULD FIND THE PART. Instead they referred me to service. Service told me they couldn't help without sending out a service tech. The service tech called before coming today and when I explained my dilemma, said it would be a waste for him to come because he could not credit me for the part(s) and the part I supposedly needed was 8268340 , a spray arm seal. I called back parts. They said that the 8268340 part was a gasket, not a large hard gray plastic disk. They referred me to Customer relations. Customer relations said I could not have a refund because my part was over 90 days . I yelled a lot because no one in Customer relations or earlier in parts would let me speak to a supervisor in order to (1) get the part I had originally wanted (2) address the problem with the refund of the dishwasher arm (3) GET THE PHONE NUMBER OF THE PARTS PLACE THAT SENDS OUT THE PARTS. I then calmed myself down and called customer service again. This time I was referred to a person who said they would request that the part I needed that was not labeled or numbered in the parts booklet to be researched. They are supposed to call me back on Monday about finding the hard gray plastic disk that supports the dishwasher arm. Progress.

For the refund/exchange of the part they connected me to someone else in "National customer service". The person who answered requested that I call back on the 1-800-469-4663 number and to ask the customer service person to request Unit 8244. The first time I did that I got a very fast busy signal. The second time I called, the line just rang and rang for at least 10 minutes. I gave up the call and tried to look for the corporate offices e-mail or phone number on the sears.com site as I had been advised by one of the customer relations operators. When I tried the link to corporate links on the Sears.com site, it would not work and said the site was temporarily unavailable.

I am upset with the lack of knowledge or stonewalling that one receives when calling with a problem. I am uspet that the company has you behind the 8 ball with respect to the cost of warranty/service contracts as opposed to going without and cost of service calls (one can't win -- either way satisfaction has been hard to come by $$$---in my instance, my part would not be considered as eligible under service contract, as one of the people from Sears informed me).
I am very angry at this company and the way it conducts business; I feel bad for the people who have to deal with the public.

This is what I want:

Refund and/or exchange the part I received (lower washer arm only - # 8268311) for the gray hard plastic disk that supports the lower washer arm (part number unknown). DISHWASHER MODEL # 665.16034401

Thank You,
Judy

I purchased my refrigerator April 2002 from a local Sears department store (along with several other appliances). Many weeks ago the compressor started to go, and both the freezer and refrigerator stopped working. I had a local repair man come out the next day who said it was the compressor, but since that part was still under warranty he recommended calling Sears. So I did. I had to wait OVER a WEEK for my first (of many) appointment on July 8th, 2006. The repair man came out and said it was some part (not the compressor) I had to wait ANOTHER WEEK! He then came out again on July 12th, 2006. He then tried to install the said part and declared that it was indeed the compressor after all. He then informed me that the compressor was on "back order", but he would put in for and he promised to be back on JULY 18, 2006 and put it in. He informed me the July 24 date on the receipt was just a number he had to put in since the part was showing a back order. I had by this time been without a refrigerator for almost ONE MONTH! Well, the part arrived to my house on July 14, 2006. I waited patiently for the repair man to arrive (as he promised) between 8-12 AM on July 18, 2006, the day he promised to be back. Imagine my surprise when he never showed up to put in the compressor that sits in my kitchen! In fact when I look at my repair order online it says I am still waiting on the part. I of course called the 1- 800 number to let them know what was going on and find out where my repair man was, but they could only repeat to me the exact same thing that showed up on their computer, that I was waiting for a part that wouldn't arrive until June 24. Now, I am not hallucinating when I tell you (with the utmost confidence) that there is a compressor sitting in my kitchen waiting for an authorized Sears repairperson who promised he would be here TODAY to put it in my refrigerator. I also can say, with the utmost confidence, that I will NEVER buy another Sears product again. This is, bar none, the worst product service I have ever come in to contact with. I can not imagine how a company can survive in today's economic climate when they can not stand behind the products they sell. I believe it is shameful. I sent a complaint to there address they give online on July 18, 2006. I received a call from a worker drone who then informed me she understood that I was upset (ha - can I come use her fridge?), but that the soonest that she could get someone over would be Thursday the 20th (or the nice crazy lady said I could wait until the 30th!). I will not hold my breath that Sears will ever fix my refrigerator or honor the warranty that the compressor is under. This situation is not over for me. I still do not have a working refrigerator and have spent countless hours waiting, and money on service calls. I will have missed 5 mornings of work over this and could have (should have) just bought a new refrigerator from their nearest competitor. I WARN ANYONE DEALING WITH SEARS TO BEWARE OF HOW THEY RESPOND TO PROBLEMS ONCE THAT PRODUCT LEAVES THEIR STORE AND YOUR MONEY IS IN THEIR POCKET!

In May of 2006 I decided to have a new AC and Heater put into my home which I had just purchased. I swallowed the over inflated Sears Price because I thought that I was purchasing peace of mind as well! The total bill $5,652.32. Trust me the zero percent financing isn't worth the hassle!

The mess started after I had signed the dotted line. I had to wait and wait before anyone would call me back to install the equipment. Then when they did call they called the house after specific instructions to call my cell phone. Then after getting the message I could only call their central new jersey office between 9-5. And no one ever answers the phone. You just leave voicemail after voicemail.

Then came the inspection for the work done to the house. The township was backed up and I had to wait a month before I could get an inspection. I called and told sears this. I started received delinquency notices that I was being fined. I called every day for two weeks hoping to get a hold of someone, but nothing. And the main Sears number which they supplied on the failure notices couldn't help me in anyway because I live in NJ. After repeated calls to the customer service number which couldn't handle my account because I live in the state of New Jersey I finally got a hold of someone.

I will never purchase from Sears AGAIN. For anyone who is having difficulty with reaching anyone regarding work done by Sears in the State of New Jersey...this number is gold 1-800-495-2748 you want to speak to Tom Haggee (who hates his job and his life). He is a project manager for Sears work done in the good old state of NJ.

I am posting this because this has coasted me many headaches and I want to relieve the trouble for anyone else!