Was told i was buying a refrigreator. It did not cool very well. i called and they told me it was too late to bring it back. then it quit altogether lucky i had a repair agreement the repairman said it was not even a refrigerator. it will only cool 20-25 degrees below room temp. i want a real fridge.

Couple months my Toyota's suspension system failed me and I was left stranded on the side of the road. Sears Auto Center repaired it quickly, and gave me a 6 month warranty.

Today, 2 months into the supposed warranty, my suspension system failed again. A representative there claimed that it was the company that provides the parts' fault, and said that "the best we can do is to fix your suspension system", and pushed everything else to Sears' insurance company. To me that was very unprofessional and if you don't want to be the catalyst of a traffic jam because your suspension system failed, don't fix your car at Sears

I went to sears in fitzgerald georgia to buy a washer and dryer.The outside of store was used appliances displayed all across front of store which was very misleading, I went inside only to see more used appliances displayed in there also.When I was looking around at the new appliances the manager kept trying to get my attention toward buying the used ones, I told him I wanted a new set, again he kept praising his used ones trying to convince me to buy them.So I left and bought a new set from another business and I was telling them about my sears experience, and I was told that the manager makes more money on the used sales because them are haul away appliances the manager had repaired and he keeps all that money.That explained why he wanted me to buy used instead of buying a sears product.I mentioned this experience to some friends and they have been through the same experience there, this managers name is kenny.I think he is a disgrace to be a sears representative if you ask me, looks like he is out for himself instead of the sears company.I have a friend that owns a used appliance store and if I had of wanted used appliances I would of went to him anyway.

On january 28 Kenmore washer brokedown. Washer is under warranty. Parts took 3 weeks to get here and 3 service calls later, the main part was damaged. They ordered again and rescheduled. Currently at 30 days without washer. Customer service was terrible. The last word was that they will emergency order the part within 48 hours will be here but the first service call I could get is 2/25, seven days from now.

I have ended the last of the Sears using hopefuls. They just don't have the money or people to care.

Let the franchise go the way of the five and dime! Who decided I needed words another example of lack of service!

THIS doent make me any happier!