For Christmas, I sent a floral arrangement that cost $85.00, after viewing it online and it was magnificent. Telafloral delivered for Sears, which they had the incorrect address, then I called and the customer service person said it would be corrected and delivered the next day. It wasn't - so I called back, spoke to another CSR and the first CSR that I spoke with did absolutely nothing. Finally, on the 3rd day the bouquet was delivered and it was frost bitten and wasn't the size that Sears advertised for. I called again to Sears and a CSR said all she could do is file a complaint. They have never made any effort to make it right. Not only was the delivery of the flowers an embarrassement to whom I sent it, but apparently - Telafloral left it in their truck for 2 days and the weather was extremely cold. I would never buy a thing from this company again. They are one of the few companies who does not stand behind their product or even return a call. Is this how they stay in business - ripping people off who work hard for their money.

On the 9th of February, I ordered a replacement remote for my garage door opener from Sears. The website indicated it was available and would ship immediately. On the 10th, I received an email from sears indicating the remote had been shipped, gave me a UPS tracking number and said it should show up in the UPS data base in a few hours. I checked the UPS tracking for four days and their site indicated, "A label for this shipment has been created, but UPS does not yet have possession of this shipment". I then called the customer service number on the email (1-877-234-0784) to find out what the problem might be. This person, who could hardly speak English, told me the only option was to wait a few more days. Later in the day I called the number again hoping to get another person and a good answer, but I got anotheer person who had a hard time speaking English. She indicated that the problem was with UPS. When I asked direct questions about where the order was being shipped from and who I might be able to contact, she could not give me an answer. Today, February 16th, the UPS tracking site still indicates the same message, so I called a different number found on Sears website and talked to a person who could speak English and was thoroughly aware of what the problem was after she took a couple of minutes and looked into it. Here is how Sears does their shipping... My order is being prepared in Illinois at a Sears warehouse where the label and postage for UPS is taken care of. From there, it will be put on a truck (Sears or contract) and taken to a Sears selected UPS shipping point. This might be somewhere in Pennsylvania, South Carolina, Georgia, or who knows where. It will then be placed in UPS channels for delivery. She indicated that Sears might take 6 to 10 business days to get the package to UPS and then UPS would take 3 to 5 business days to deliver. So here's the short version if you order something from Sears: They package it somewhere in the USA (normally), ship it across the Country to a UPS shipping point and UPS will deliver it to you. Then you might have your order in 10 or 15 days if you're lucky. I will NEVER order from Sears again! I'm seriously considering removing the Craftsman Garage Door Opener so I won't have to worry about losing another remote. Without it, I have to crawl through a window (after I broke it loose) in order to open the door from the inside.

Up until the last 4 or 5 years, we bought most of our appliances, tools, paint, etc. from Sears, but the quality of their products and their Customer Service has sunk to the lowest measureable levels. Never again will I patronize them.

I ordered an entertainment center back in December, joined the Shipvantage program and got free shipping. I then paid an additional fee for expedited shipping as I had just purchased a TV. According to the website, the delivery date was the same as my TV's delivery date. After several days, I never received any shipping confirmation and it never showed up. Naturally I got very very upset and called and complained. The woman on the phone was very rude. She refused to help me with anything and eventually we got "disconnected". So another couple days go by and someone calls me from Livonia, MI which about 35 minutes north of me and says my entertainment center is ready for pickup. When I explain that what I drive and that it won't fit in my car and that I ordered shipping on the website, the woman tried to argue with me, and said that "it wasn't her responsibility to ship it to me". I told her to cancel my order and she said she would be in touch the next day. The next day, UPS shows up with a box that has exploded packing material all over and there's a foot print on the top of the box. When I opened it, the entertainment center was destroyed. So I wrote a letter to the sears customer care people and no one got back to me even after a week went by. So I waited, made the email a little angrier and sent it to another person who I found on the internet, still nothing. After a little deliberation, they refunded me $14 of the $120 I paid for it and the phone call I received was very very rude. The woman I talked to explained that refunds aren't "standard in this business" but she was, "making an exception". Imagine how happy I was my $14 was the exception to the rule.

After I emailed several more internet-found addresses, I finally got to someone called Gerald in the Sears Cares Customer Service who told me he was sending me a $100 gift card. 10 days later, I get a $50 gift card in the mail. So I called and inquired where the other half was. Then he sends me the other $50. So we finally got those two gift cards a week ago, and I, in the mean time, had hired someone to fix my entertainment center. So I figured things were finally shaping up.

So we go to Sears and see that they have a Surround Sound System at half off. So we drove to the closest Sears to go purchase one. We wandered around the electronics department for about a half hour looking for someone to help us. We couldn't find anyone, so I finally went across the aisle to appliances because there isn't anyone in the electronics department and the guy is texting at his stand. After I successfully got his attention, he told me "I only work in appliances". So I ask if he can find someone in electronics and he says, "he doesn't have a way of finding anyone". So I whip out my phone and call the *** store and ask for a manager who asks "why I'm calling from the store". Really? Because I want to go into a store and have to call the main line in order to get help? All I want to do is spend my hard earned money in your store! She finally finds me and wants to know, "what do I want"? I'm not kidding, she said, "what do you want?"

When I told her what I wanted to buy, she told me they "don't have any more of those" and walks away. I left the store because I was so angry. I later called the same store that night and spoke to someone in customer service. She ordered the surround sound system, took my credit card and gift card info and gives me a confirmation # via phone. She mentioned that we would receive an email confirmation immediately and a phone call when it arrived.

We never received either of those, even after I called the store. 5 days went by and I called the store to ask if it had come in, to which the customer service lady replied yes. We arrived at the store only to find out that no one could find our order. After the man at the pick-up desk told us he couldn't do anything, I asked for the store manager. Outside of being a little short with us, she did eventually find out order and announced that it was in "Westland, MI" and we had to go get it there.

We drove to Westland, where we did not receive a receipt for our order at pick-up. When we got it home, the back of the subwoofer had been gouged out by something. Now we have to return the damaged system because the subwoofer has a hole in it. I am extremely disappointed in the crap I have had to go through over and over again just to keep getting dumped on. I have called Sears Cares every day this week and no one will get back to me. At this point, I am returning the surround sound system and if I have to lose money, I will. I just can't deal with this crap anymore.

Purchased a high end Bosch dishwasher fours ago. A nice machine. I have installed a few myself and know how they work. It was evident that either the pump impeller had failed or the pump motor. I called Sears and got the computer to schedule a repair. I explained the "symptoms" and was given a repair date and advised the initial charge for service was $75.00 Then the call transferred to a real person and I was asked for the information again, model number, serial number and symptoms and again advised the cost would be $75.00. The next day I got a phone call to confirm that I wanted a technician to come to the house, reminding me it was $75.00. He would arrive between 12:00 and 4:00. I took the afternoon off...I get paid by the hours I work.

At 3:45 on the day, the repairman came. He took one look at the machine from the other end of the kitchen and said" These are expensive to repair and it will have to come out of the counter to repair it. He asked me what kind of a problem I had been having as the repair order was marked "no symptoms." I told him the pump was not pumping and I had tested it by plugging up the water outlet port with a small ball of paper towel and it did not get blown out as it would if it was working. He agreed it was apparently the pump. Then he went on his laptop looked up the parts and gave me an estimate of $491.00 including labor (plus the $75.00) service call. The "good news" he told me was he could give me a coupon good for $65 off of a new machine. Besides it would take "weeks" to get all the parts.

All this and he never turned the machine on or listened to the motor. He should have paid me $75.00 I tried complaining to Sears and was told by "Customer Solutions" that the technician "earned the fee by just showing up."

I had a local appliance business that has been in town across the river for about 80 years. The repairman came the next day. He ran the machine, listened to the sound and said the impeller was evidently shot. He told me that the impeller and motor was one unit. He called his parts department on the phone and got immediate information on the costs. Faster than a laptop! He is replacing the pump and impeller with factory parts in in three days for $240.00, including his service call.

That's $326.00 less than Sears.

My advice...buy from your local merchants. Not the big box companies...and if a computer answers your service call hang up.

HORRIBLE customer service. was told one thing at noon, and at 10pm I get an email saying sorry they couldn't do that. (it was about returning an item).

I'd have to drive AN HOUR to return it. Really!?!?

After three calls, three emails and one chat session I am STILL on hold at almost 11pm. Finally another 'manager' comes on and does nothing but read off of a script. Nothing they can do even though in their system it states they were to have UPS pick it up...

I refuse to BUY ANYTHING AT this place again! I was also told, "you can return it to ANY sears stores." but the small one in my town won't take it back either...*** sears!