After finllally getting my washer replaced which was on warranttly. And after a month of waitting for parts. I call you, yes, I was upset but wouldn't you after not having clean clothes for a month. I live outside town and if I wanted to go to a laundrry mat I wouldn't of gotten a washer. I went in only to find out I had to pay an extra $117. 49 to get a washer of equal ability instead of the manager explaining it to me she was short and very rude. I will never shope at a Sears again. And I plan on telling others too.

Hello to fellow manipulated!
I am a former empolyee ofthe sears/kmart corporation and I understand what other former employees are talking about i to was terminated for scanning rewards cards after asking a customer if it was ok to try and get christmas presents because the amount on my paycheck barley paid for rent and i didn't want to tell my family i couldn't get them anything even though i was working so i asked the customers and 2 days before christmas my manager had me go get carts and fill the front of the store and then called me back to the office and drilled me about stealing and i didn't understand what they were talking about becuase i didn't see anything i was doing as stealing. so they told me i was lying about it and my store manager fired me in a santa hat for stealing with no explanation or second chance and told me everything would be fine i paid them what they said i owed them just for the fact of not wanting to look at them anymore now my schedualed pay day was on the 24th the next day and i thought everything would be takin care of but they deposited my check in to my account still and on my birthday i got a letter saying that i owe them that check i was unaware that this was an over pay i though it was my first week of pay since i never got paid for that and now i get a letter from their lawyer saying that they want to take me to court for shoplifting i didn't shop lift anything i don't steal it's against my being that's why i asked customers if they were cool with what scanning a card. so now i owe them 341 because of their mistake and they say 275 on top of that and if i don't pay then it goes to collections but i don't have a job so my question is where do they expect me to get all this money? am i suppoesed to pull it out of my ass? no so now my life is screwed becuase i tryed to get some christmas presents for my family...

On 1/22/11 I agreed to pay $96.00 for a home service appointment to repair a Sears Craftsman snowblower. The window of service was 1:00pm to 5:00pm on 1/25/11. The service team never arrived and I lost half a day of work. I complained to their email and the response was "Oh no" we are sorry you no longer want to be on our email list. Sears is a pathetic fraud.

One month ago I called Sears to request technician service for my treadmill, I requested the appointment for today January 13, to assure I could be more available to receive what I requested. Sears does not’t call to confirm appointments (bad policy), so I called their customer service line yesterday (Jan 12) to assure appropriate use of my time. In my call, I was told by customer service personnel that they don’t give time appointments in Puerto Rico, and that they recommend: "I should take my day off and rest while they arrive".(abusive) wait at least from 8am to 5pm.You know what? I did, I woke up 2:30 am, I went to start my work at the hospital, (doctor) left some things done, and traveled back home to beat home at 8:00am as they told me; then I stayed at home until 5:30pm and they never arrived after nine hours . During this period I called twice a 1 800 number and I received the same response. “there is nothing we can do, for Puerto Rico, there are no hour for appointments, so just wait. We cannot call the technician. Just wait. After the nine hour wait, I called again and asked for a supervisor, they made me wait in the phone, hearing music for twenty minutes finally they hung the phone. I lost nine hours of my work day just for nothing. Finally I went back to the hospital to complete my work, nine hours late. They have no respect for their clients.

Kenmore Elite Washer are so terrible, lousy, no good waste of money never will i purchase ANY Kenmore sears junk...!