Jackie M. a customer services rep was rude talking to me like I was dumb. Why was it so hard to cancel a order just in minutes of placing it and I had the cancellation number and email for legal reasons Jackie M. still talking to me like it was not cancel so I have to go all out my way to go to sears to return the items I dont care any more I am returning all of them and will contact the corporate office
about this small thing turning into this it is ridiculous and Jackie M. said I was rude when I copied all the chats then she called me just to say where done and hanged up I thought it was to talk about a understanding So I recommend do not shop at sears shop at walmart they are cheaper and they price match every thing

I have called Sears for repair of a washing machine many times over the years; every time I do I spend upwards of 2 hours on the phone trying to make that appointment. Their call center transfers me to dead lines, closed departments, have hung up on me, ignored me when they answer and disconnected the call. If and when I do get to make my appointment, they don't show up to do the repair or hours late (not exagerating). All the while, lying to me when I inquire as to when the service repair man will show up. This has happened too many times.

It is truly unfortunate that an American Owned company has so little regard for their own customers. Pride in ownership is not a concern of theirs at all. BEWARE, Do Not Buy Anything From Sears that may need a repair man to fix. You'll waste hours of your life trying to get someone to help you.

well I have had this unit 6 years every year they have to come out and work on it 2-4 times and my power bill goes to 500.00-600.00 each time but do they care no they got me to buy a lemmon so Im the one that got scewed but as many times as they have been out and still having to they could have replaced mine with two units so now we are both scewed and will be for the next 4 years untill the warenty runs out so they will be out as much money as i am what a shame they are not smarter than that.

One month ago I called Sears to request technician service for my treadmill, I requested the appointment for today January 13, to assure I could be more available to receive what I requested. Sears doesn’t call to confirm appointments, so I called there customer service line yesterday (Jan 12) to assure appropriate use of my time. In my call, I was told by customer service personnel that they don’t give time appointments in Puerto Rico, and that they recommend: "I should take my day off and rest while they arrive".(abusive) wait at least from 8am to 5pm.You know what? I did, I woke up 2:30 am, I went to start my work at the hospital, (doctor) left some things done, and traveled back home to beat home at 8:00am as they told me; then I stayed at home until 5:30pm and they never arrived after nine hours . During this period I called twice a 1 800 number and I received the same response. “there is nothing we can do, for Puerto Rico, there are no hour for appointments, so just wait. We cannot call the technician. Just wait. After the nine hour wait, I called again and asked for a supervisor, they made me wait in the phone, hearing music for twenty minutes finally they hung the phone. I lost nine hours of my work day just for nothing. Finally I went back to the hospital to complete my work, nine hours late. They have no respect for their clients.

Our Kenmore Elite Washer was under warranty. The repair person came out and saw the problem. The washer was misaligned and the drum was vibrating all over the place. The repair man said the Sears does not want to fix the problem correctly. They are maksing this fix with rubber bumpers. I being an apartment manager for some time while I was getting my MBA new better. I am a college professor now for a large university. I told the repair guy that the drum and the alignment needed to be fixed. He told me there was nothing he could do because Sears wasn't going to fix it right. They were only going to mask the real problem. He said that Sears is trying to cut costs anyway they can and this is very frustrating for the repair person. He left and said that he would order the rubbers.

This did not fix the problem and we told the repair guy and showed him by doing a small load for him to see that the washer was still not working correctly. The washer was still moving around and was not stationary. So we complained to the repair guy. He said he would take the notes and report to his boss.

I did call repair and told them of the problem and they did say they would call me back with another service date. No call was ever received and the holidays took over since this was in October of 2010.

I did call back and complained again to the service department. Then I spoke to a service operator and after she put me on hold for several times because she was speaking to her supervisor. The supervisor told her that they would honor this particular item and we scheduled a day to repair the washer.

January 13th 2011 came and a repair guy rang the door bell and said I am here to collect money. I was in shock and could not believe my ears. I called the repair number the original lady gave me and now they have conveniently lost the conversational notes and Sears promise to fix the problem correctly. Now they refuse to fix this item until I pay them the service call. I have been back and forth on hold for over 1 and 1/2 hours with no sulution. In fact Nancy the manager would not even give me the service manual that the first repair man got took from me even though the first representative and Jessie the case manager said no problem to my request.

This is just a slap in the face to a loyal customer. I have spent well over $15, 000 for all of my appliances and service agreements to get this type of rude, arrogant, broken promises and now just flat out disception.

Be very careful when speaking to Sears and their repair department. Make sure you take good copious notes. since Sears loses them so conveniently.

I would not buy large appliances from them again and am going to tell all of my friends and relatives of this terrible customer treatment and the disception that Sears has demonstrated.

Sincerely,

A Lost Sears Customer Forever