Sears will openly lie to you about anything to get you to buy, get you off the phone, get your money, deny your warranty they are so sure you need.T6e5bfhis company's idea of servicing you is not about them bending over backward to please its about bending you over forward.

I bought tires from sears online tire store on May 24th, the next day they informed me the tires were discontinued. I said fine refund my money. Now it is June 28th and I still have no refund and I WANT MY MONEY RETURNED TO ME. I have talked to the online store and my local retail store every other day for over a month now only to hear the same lie "it looks like it has gone through on this end but I will look into it and get back to you" NO ONE HAS EVER CALLED ME. Sears, I want my money back I need new tires as I have a broken belt that now is to the point I am afraid to drive the car "IT IS DANGEROUS AND I NEED MY MONEY TO PURCHASE NEW ONES" .

My nightmare started by going to the Sears store at the Town Center Mall in Boca Raton, Fl.I needed a Air cleaning machine(for allergies), and asked for help.A man came over, I told him what I needed, he basically said"you have to read each box".Then another woman came over, said they couldnt plug in any, I would have to buy them, and return if I didnt like it.I left the store.Went online, found the sears outlet website.I didnt know they dont deliver.When the transaction went through, I immedialty emailed(the store is in California, Im in Florida, to cancel.Then I called the # on the website-877-9277957, s/w Elisa-said the system was down.I called 2 hours later-s/w Stacy-she tried calling the store, no contact, she left voicemail.And gave me the # in California to call.The next day Alice from that store called me, said she couldnt credit me, I would have to call Citibank(who issues the card).I order things from every store online, Sears is inept.They should deal with the problem.Today I called the # on the back of the card-s/w Frank, who basically told me I would have to wait for the item to post.I am totally discusted with Sears.How many people do I have to speak to? to resolve this

I applied online for a Fulltime position. I arrived early for my interview. They seemed to be dissatisfied with this . The manger introduced himself and said that I was early and would have to wait. This was fine because I was. A young lady called me in never told me her name or position. The interview was horrible. She asked nothing about my sales experience or anything. I respectfully complimented her and she rolled her eyes.Instead of being respectful and confident. I have over 15years management experience and I believe they sent out a CSR to interview me due to lack of being organized. She told me within less than a minute that they did not hire FULLTIME that they only hired PART TIME????? I would have never applied for a part time position . I could not believe that my app was not taken more seriously and the fact that they did not try to sell themselves as a company or anything . I was more of pls sit down what hours are you looking for and we only hire part time .OMG!!! She saw my eye brows raise and said well...should I go on or is this interview over. Wow!!!(OVER!!!) I can not imagine what customer service is like there . I guess they want to keep their own job security... by running out the advancer.

Sears Home Improvement scheduled an all day appointment 8-5, to service my HVAC. The technician did not show up. When I called to inquire about the technician, I was told they do not service my area or this part of the country for that matter. I scheduled the appointment on June 9 for the service call for June 23, the company issued a memo on June 14 that they no longer had a technician in this area or this part of the country any longer. NO ONE CALLED TO CANCEL THE APPOINTMENT. I lost a days wage!!! Do they care? Absolutely not. I will never shop at Sears or any of their affiliates ever again.