I would like to lodge a complaint. I ordered some shoes and only gotten 3 of 4 pairs and I request the 4th pair and got really the run around about when they would get to me. I ordered them on the 3 Dec 2010 and have not received the 4th pair as of this date 23 Dec 2010. I returned 2 of the 3 pair back to the store and one of the clerks was very nice about it and gave me my money back for the 2 pair. I was put on the phone and spoke with someone about the 4th pair, I was told they would let somebody know I never got them because they never shipped them. So I acted in good faith and said I would again wait to get them. Well I wanted to give them as a Christmas gift and well to my suprise, Sears was not trustworthy to get my order to me after a whole month! I am to say the least, pissed off, but I am trying to work it out. I have never had a company lage as Sears not be able to go beyond the call of duty and help the people that shop with them. I was not given my shipping money (about $25.00)on the order and shipping was suppose to be free! Well the shoes was purchased and paid for at the Gainesville Sears. They took my money for the shoes on my debit card. After inquiry after inquiry, I was only given a different answer by email. At this point I will not be shopping at Sears anymore. For a mear $103 or so dollars, Sears couldn't deliver. I will send you my receipt below and if you like I will send you all the email telling me lies about why they haven't sent my shoes..:

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Dear Earnest,

Thank you for placing your order with Sears! Your order confirmation number is 192056742. We are processing your order right now and will notify you as your items are ready.

Orders with multiple items may ship separately, in which case we will send you a ship confirmation as your item(s) leave the warehouse to keep you updated on the status of your order.

For the items you ordered for store pickup we will send you separate notification for each store location you are ordering from as your items are ready to be picked up.

If you have ordered item (s) that requires delivery, you will receive a separate notification when your items are going to be delivered.

Thank you again for shopping with us!

Sincerely,
Imran Jooma
Senior Vice President, e-Commerce
[email protected]


Your Order
Confirmation Number:
192056742


Shipping Information Item Details Item Number QTY Price

Earnest
2233 Floyd Road
Gainesville GA 30507

Phone: 404-725-4589

Order Date: 03-Dec-2010
Salescheck Number: 093012580057
Return code: 0399-3316-7569-3769-0619


EARTH ECO Friendly Fashion Shoes for Men Brown Beauty
Sold By: American Shoe Factory, Inc. SPM2048422203 1 $16.00

Total Amount:
$16.00

Leather Lined Oxford G.Q. Style Brown Men's Shoe
Sold By: American Shoe Factory, Inc. SPM2099148003 1 $18.00

Total Amount:
$18.00

VENETIAN Italiano Inspired Designer Leather Lined Men Shoes
Sold By: American Shoe Factory, Inc. SPM2076570103 1 $19.00

Total Amount:
$19.00

Initial Subtotal: $53.00
Tax: $5.03
Shipping Charge: $18.90

Total: $76.93


Shipping Information Item Details Item Number QTY Price

Earnest
2233 Floyd Road
Gainesville GA 30507

Phone: 404-725-4589

Order Date: 03-Dec-2010
Salescheck Number: 093001580368

Curt - Brown
Sold By: Sears
Promotion: Free Shipping for Kiosk Orders
06762225574
KSN #: 65028818 1 $24.99

Total Amount:
Total Savings:
Item Total: $24.99
$-6.95
$18.04


Initial Subtotal: $24.99
Tax: $1.75
Shipping Charge: $6.95
Savings (deals, promotions and/or shipping discounts): $-6.95

Total: $26.74

Initial Subtotal: $77.99
Tax: $6.78
Shipping Charge: $25.85
Total Savings (deals, promotions and/or shipping discounts): $-6.95
Total: $103.67
Billing Information Payment Information Billed Amount

Earnest Mason
2233 Floyd Road
Gainesville GA 30507
404-725-4589

PIN Debit: xxxxxxxxxxxx7508
$103.67

As I stated I returned 2 pairs of the shoes and kept 1 pair in good faith...I received $36 for the 2 pair and a hope and a prayer for the last 4th pair that they didn't send. here's the email I sent to them about the shoes:

I have not received the shoes I ordered below and when will I get them? You sent the note below that I enlarged, what's going on with the shoes? I ordered them on 3 Dec 2010, but here it is 21 Dec 2010, and I have not gotten them yet. Please expedite my order, I need to give them as a Christmas gift and you are holding me up from doing so. The shoes are listed below with all the information, thanks! I have paid for these shoes!!!

Rev Earnest Mason
404-725-4589

Shipping Information Item Details Item Number QTY Price

Earnest
2233 Floyd Road
Gainesville GA 30507

Phone: 404-725-4589

Order Date: 03-Dec-2010
Salescheck Number: 093001580368

Curt - Brown
Sold By: Sears
Promotion: Free Shipping for Kiosk Orders 06762225574
KSN #: 65028818 1 $24.99
Total Amount:
Total Savings:
Item Total: $24.99
$-6.95
$18.04


Initial Subtotal: $24.99
Tax: $1.75
Shipping Charge: $6.95
Savings (deals, promotions and/or shipping discounts): $-6.95


Total: $26.74

I recently purchase an item at the Sears tools department. After my purchase, I was told to register my Protection Plan Online and it was easy and simple. The gentleman cashier underlined the 'needed' information, for when it was time to register my Protection. I thanked him and was on my way.
This morning, I tried to register my Protection Plan.. Online, @ searspurchaseprotect.com I followed all the step in making an account with the Protection site, in order to input my reciept information. Three [3] times it told me my information could not be found. Immedately I called the Sears where I purchased my item, to ensure that they had indeed put my Protection on my Item I had purchased. Without friendly help, the first gentleman I spoke with, cut me short of my explaination [after he had asked me how he could help. He didn't let me answer...] I was in the middle of my answer of how he could help, when he just puts me on hold. I of course called back and this time asked to speak to the manager. The lady that answered explained it was 'busy' there and wondered if she could help. I explained that I wanted to speak to a Manager, and finally but hesitatedly let me speak with. That manager was eager to get off the phone with me, without a true customer service of letting me speak, one of the rude Customer Service I had just recieved, and two in trying to then relate my original question about my Protection. Finally after, asking her to stop interupting me and just let me ask my questions, she tells me that the cashier last night was mistaken and I could not register my item until 48 hrs after purchase... She instantly told me, that she could be of no help, and that I should call the Protection Customer Service. After she rudely hung up [again before I could speak] I called the Protection Plan Customer Service.
When I spoke with a Michael, he jokely [as he laughed] told me it wasn't even neccessary to register my plan, for it registers automatically after 48 hrs. So after wasting an hour on trying to recieve help on this, it was for nothing. I asked to speak with a manager and he refused to allow me to speak with one. I will never again purchase a Protection plan with Sears. I intend on reurning the product to the store which I had bought it from...and not do service with them again. That is how strongly I felt about the whole situation. And when they ask, I will mention all of this...
Sears never use to be this way, I don't know if that people just don't have the time to take care of the customers anymore, but I know, with all the other stores that wants us to shop in them. People with money to spend, want to spend that money, where the Customer Service comes first. Why waste money on a heartache of dealing with rude people?

Visited store tuesday dec 21st, 2010. Auto dept. Sales staff very helpful in locating dog bone wrench. Rang up and was told they were not on sale. The price was 24.95. Ran out to car and retrieved tuesdays sears ad. Advertised for 14.95. Called dept. mgr. for override which did not seem to be a problem. Dept. mgr. informed me the ad was not til wednesday. But he agreed to discount to 19.95 which was a previous sale price. I stated that the register had it for 24.95. and neither 19.95 or 14.95 according to him and the computer were not valid prices although I had todays ad in my hand. He proceeded and told me 19.95 today or I could come back tomorrow and purchase it for 14.95. I told him I was unhappy with the situation and left without any further shopping at that location. I was prepared to purchase 2 wrenches and a 22" hd tv that was advertised. Sadly Your dept. mgr. failed his service dept test in common sense, smiling and customer comes first training.

I bought a garage door opener and installation at Sears in Jefferson City, Mo on Nov. 12, 2010. The installer did not install a new chain, frame, and linkage. He used my old ones, in which he took with him. The safety sensors were improperly installed on top of the unit near the ceiling. He stated that would cost an additional $40.00. My garage door would not close. When a finally got another technician to come out a week later all he could do is tell me it was improperly installed. Week three into this fiasco after multiple attempts in calling their "customer service" I spoke with the store's manager. Nothing was ever fixed. A week later I ask for my money back and disinstall the half of the product and the manager at the local Sears in Jefferson City, Jay, was very rude. He kept my receipt and I had to call Jefferson City Police dept to retrieve it. Customer service is a JOKE at Sears! I will no longer ever shop at a Sears, KMart, American Eagle ever again and I will make sure that I spread the word so no one else becomes a victim of their horrible service!

Thanks for nothing, Cancelled delivery of my freezer and didn't bother to let me know. I guess they figure I don't have anything better to do than sit around and wait all day. Don
t know if and when I' get my freeser.