We bought a tv on a promotion. they do not charge interest if you pay within a year. well my wife sent the pay-off amount on one check and another check with the payment for the current month. they did not pay the promotion off, but put both payments on our regular account. she had written two notes telling them what the payments were for. i called and they told me they would transfer part of it, but they had to take a payment out of each check for the regilar account leaving a balance in the promotional account. i offered to pay the rest of the promo account, but she said i would have to pay another payment also, even if it was not due. then in about five days i would have to call back and request they transfer some funds out of the payment to the promo account. this is ridiculous and we used to shop at sears after 40 years we are done there.

On September 7, 2010, we purchased a range from Sears at Countryside Mall, marked down $50 to a price of $349.93. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn't necessary because we had driven a pickup truck specifically for the purpose of handling that ourselves. When she explained that we would be issued a gift card rebate for the full amount of delivery and haul off ($69.99 plus $10.00), in effect making it free, we agreed - as she said, "Why not?" She provided us with information on the website to visit and the information we'd need to enter from our receipt, and we did so that very evening.

About six weeks later, we inquired about the status of the rebate, which was still listed as "pending." We were told that our purchase didn't qualify because the amount we spent was $50 too low, so we would not be issued the promised rebate of almost $80 in delivery/haul off charges.

We spoke to our salesperson, who says that she can't remember the exact conversation but is sure she would not have told us that we would receive a rebate gift card on this purchase because she's worked at Sears too long to make such a mistake. Using the same hypothetical reasoning, we are both sure that we would not have accepted a $50 discount on an item which caused us to incur a $80 delivery/haul off charge for a net loss of $30.00, but it's unnecessary to argue hypotheticals because we both clearly remember the conversation that our salesperson doesn't remember: Again, we drove to Sears in a pickup truck with a hand cart for the express purpose of transporting the range ourselves and no intention of paying anyone for delivery, then accepted this option only because we were told that the full cost would be rebated to us.

We are being charged $80 for a service we did not need and would never have agreed to without the promise of a full rebate. We have phoned Sears over a dozen times throughout the past few weeks. Each call, including the call directly to our salesperson, resulted in our number being taken and assurance that a manager (who was each time off for the day, in a meeting, on a conference call, etc) would call us back to resolve the matter. No manager, or anyone else from Sears, has bothered to return a single one of these calls.

Sears is the worst store in the world to deal with. Years ago I swore I would never shop there again because of the horrible service received from repair for a dryer. But recently I ordered boots in the store - they took the funds from my account the next day and a week later cancelled the order because there is system issue. A month later - 8 phones AND a visit to the store and I still have not been refunded. Every time I talk to someone I get a different story. They are awful.

I used to support Sears because they were a contributor to Home Makeover and other good things.

Now I DO NOT!!! They have offshored most of their phone service to INDIA!!! And no telling what else.

This is absolute CRAP!!! There are waaaaaaaaaaayyy toooooooooo many people in THIS country (USA) out of work so to hell with them.

We purchased a new washer and dryer on November 5, 2010. We are unfortunately unable to get these items delivered until 19 Nov, 2010. We are not only paying for the cost of the new appliances but are also paying for the delivery, setup, and removal of old appliances. The store would not compromise on the delivery fees or date. I believe that in the future my business with Sears ceases.