I purchased a Samsung front loading washing machine and dryer from Sears on 5/28/09. When the machine was delivered, the installers retained the shipping bolts that are part of my purchase. I confirmed with Sear Customer Solutions that this is a standard policy of theirs. In the Samsung manual on page 9 it clearly states to "Keep the shipping bolts and spacers for later use." This clearly indicates that this is part of what I purchased. Furthermore, nothing on the Sears receipts indicates this policy, and no where did I sign anything that aknowledged Sear was going to retain these parts. I am moving now and need these parts to ensure my $800 washer is not damaged enroute. Sears needs to provide me these shipping bolts at no cost, as they were not their property to retain.

Our Sears Die Hard Battery, which just turned 3 years old, was losing charge. We needed to go to work so we rushed to our nearest Sears Automotive Service Center.

My husband ran in to check the warranty and cost. I stayed in the car and organized my paperwork and straightened up the dashboard area in my car. I put things away and made it neat. I put a rolled up receipt with a small personal financial note on it in the glove box. I checked my ashtray and put nails I recently picked up in our church parking lot in there. One thing, which was very important and sentimental to me/us, was the $10.00 folded bill our son who recently died, left me in this very same ashtray. I keep it where our son exactly left it for me. It was there when I was cleaning up my car minutes before while waiting for my husband to return with the new battery. I touched it and saw it. My husband soon returned, but instead of buying a new battery, the Sears mechanics wanted to check our battery and/or alternator. They said they wanted to charge us correctly since the battery was not that old. I was surprised they drove my/our car away from us to the far side of the garage, the furthest away from us. I stood there and watched them and I did not feel right. Something did not seem right. My husband reassured me to trust them, "they know what they are doing". They certainly do!

After around ten minutes, we settled the pro-rated cost for the battery.
We went back to our car. I opened the ashtray immediately upon return, and the $10.00 bill in our ashtray was gone. I was distraught being it was from our son who recently died. I approached the manager and then we all went to the mechanic who drove our car away and tested the battery since I watched him for a while not feeling right about this. He said he did not take it, but we asked him to show us his wallet and empty his pockets. After the second try and after he just pulled out his cell phone only, we asked him to pull his pants pockets inside out. He reluctantly did hiding the $10.00 palm side down. We got it back, but it was after our gut-wrenching pursuit. It was our son's $10. It upset us so much and it still does.

We live with daily heartfelt grief and to be ripped off by some creep who has sticky fingers and can't keep them to himself makes our hell worse. He more than likely does this to many Sears customers and goes through their cars often stealing what unsuspecting customers won't notice right away. The customers than realize it, maybe days later, when they think they misplaced it or lost it. I feel sorry for the elderly. IT WAS THAT CREEP who goes through the glove box and ashtray. Mind you, I did not think my car would be driven away from me. I thought my husband was going to return to our car with a new battery on hand. For them to check the battery and alternator (our alternator light was not coming on) away from us was suspicious and I was right. Not only did he steal our keepsake $10.00 bill from my ashtray, he took a rolled up receipt from my glove box. I know it was there because I just cleaned the glove box MINUTES before. How many people does this happen to? Not only was it theft, but also identity theft while someone is purchasing a car battery. It only took about ten minutes.

This is not right. This should not happen to anyone. A car mechanic should not be looking in the nooks and glove boxes of customers. This should not happen to long time Sears’s customers who have carried their charge card for many years and so have our parents.

We like to think people are basically good. If you have never lost a child, you will never know how we feel. It is daily hell. Even though we are trying-to-be-happy and kind people, this has made us more distraught and more upset. After we left Sears that day, I was beside myself. I could not catch my breath and I cried my eyes out because of the additional trauma and stress this caused. I could not sleep last night. It added to my daily inner hell and I don't need this. No one needs this. This is not right. Please for anyone reading this...be aware.
We complained to the store's customer service when we returned, they recorded it and said someone was to call us back. It has been 48 hours now and no one has called.

Sears falsely listed me as owing $11 when in fact Sears failed to credit my return to the store. As a result 6 months later, going through a refi on our home we find that my credit score has dropped due to their poor record keeping. We reported this to Sears and after being put on "hold" by "Toni" (who refused to give her last name - Sear acknowledge it was their recordkeeping error but then informed us that it would be several months before this was corrected - meanwhile we are out the money for the refi.

Every time we asked to speak to a supervisor - we were told "have a nice day" and the phone was disconnected.

Anyone who does business with Sears these days is an idiot.

I purchased a new set of tires (4) a little over a year ago. I also purchased an alignment. My tires were rotated every other oil change. The right side of the car the tires started cupping. On October 18, 2010 I returned to sears over the cupping and the roaring that came from the tires. I had to pay another 69.99 for another alignment. Then they told me that they were unable to align the back. I took the car to Cole Kia today and was specifically told that Sears did NOT have the appropriate software to align the KIA at all. That SEARS alignment is what messed up my tires. Sears is offering to pay me back 69.99 for one alignment on a 9.24 discount on tires. I believe that they need to pay for the alignment, reimburse for todays alignment, and also give me two new tires.

I placed an order over the phone with Sears Product Support Ctr at AZ. A sales rep helped me to put through the order around 3pm EST. However, I didn't receive any email confirmation as of 6pm. So I did an online chat on Sears.com to find out. I was connected with an online chat person for almost an hour and all I got was "thank you for waiting, I'll be with you soon." So I decided to call. When I call Sears CS, they found out that the email address on the order was incorrect so they resent the invoice to my correct address. When I received the email, I was in shock since the invoice total was way off from what I was told. First I was never asked for a 5-yr protection plan but it was charged on the invoice. Secondly, I was told that delivery and installation will be free but it was charged in the invoice. Third, the total price including tax on the invoice was over $1, 500 higher than quoted on the phone! I was then told on the phone that the only option I have is to cancel the order. I was connected to a case manager and he told me that it will take 7-10 business days just to cancel my order and credit my account even though the charge was put through in 15 minutes!

Does this whole story sound ridiculous to you?! It does to me!

I'm going to put this up on every online forum that I can get to and warm people about the service that Sears provided and never to place the order through their product support again!