Bought a tractor from sears 4/2/10, returned on 4/10/10, Repurchased on the 10th returned on the 18th, repurchased on 4/18/10. Returned again on 10/16/10. The first tractor came with a dead battery - serviced called still could not get it working - returned. The second tractor came with a broken transmission - manager of store came to house could not get it working - returned. Third tractor worked until 10/16/10 - transmission belt broke. Went back to store and repurchased yet another tractor. Played deliver tag- finally delivered on 10/26/10. Refused to help me take the bagger off. Complained to district manager. they came took off the bagger but left it on the step infront of my back door. No note but later found out that the bagger does not fit the tractor. Owner called and told me how dare I call Sears corporate and that he did not have to help me like he did. Threatening to return old tractor. I told him fine as I had purchased a 3 year warrently with it. I am feed up and just want out. I just do not want to deal with Sears again.

i did not receive my rebate check

I just received a letter of being sued for $200.00 from SEARS's Law Firm and it is a scam! My son is being wrongly accused of stealing a t-shirt when it was a boy he was with. My son has NEVER been in any kind of trouble before and the head of security told us that he had reviewed the tapes and my son had nothing to do with it. We went home thankful that my son made the right decision to encourage the boy to not steal and stayed out of getting in trouble. Now less than a month later I get a Settlement Offer saying I owe them $200.00. This is a scam and I wonder how many people have paid them the money because it is a very intimidating letter saying if I don't pay them very quickly then they will sue me for even more money! This is outrageous! I'm sure most people just pay the $200.00 to get them off their back. I have no intent on paying this ever. This is wrong!! i will never shop at SEARS again and neither will any one in my circle of family and friends.

I scheduled an appointment with a rep over the phone a week ago to repair our broker dryer which is still covered under the warranty. We took time off from work and confirmed with them 3 times to make sure that someone would definitely be here. Then, we got a call at 2:10 the day of my appt saying no one will be coming and the next available appt is 2 days later. We have kids which means a lot of dirty clothes to wash. The weather is so humid that nothing gets dried by just hanging in the laundry room.

I was irate and asked to speak to a supervisor who in turn told me there was nothing she could do for me besides rescheduling another appointment which she can't promise that someone will come out on the rescheduling date.

We bought tens of thousands of dollars of appliances from Sears over the years, and this is just a terrible way to handle a business and its customers. We will never buy anything from sears ever again. And I will make sure that such terrible business practice are to be known by all my relatives, friends, coworkers, and anyone I get in contact with.

We purchased the most expensive front load washer and dryer Sears had to offer last year along with a 5 year repair and maintenace plan. Several months ago the washer quit working we called and they made us an appointment for 2 weeks out between 8 and 5. My wife took off work and when I got home at 3 they still had not arrived. At 5 they called and said they were running late at 6 they called and said that he wasn't coming because the code it was showing was a part that he would need to order and when it came in he would reschedule. We gave them the code on the day we called in. The repair tech never looked at the order until he got ready to come. Another week and they did come and fix it.

It has now stopped working again we scheduled our appointment and again it would be two weeks and again between 8 and 5. They have called two times to confirm the appointment. For Tuesday. We have told them that the door won't open and there are wet clothes that have been in there for several days. THey could offer no help getting them out. On Monday they called to confirm the appointment for Tuesday. On Monday evening they called to say they could not have a tech in that area on Tuesday and that it would now be THursday. The whole time we waited and did the best we could without being able to wash clothes and now another two days.

THere are major problems with the repair scheduling at Sears. After all the follow up calls and making people miss all day at work only to come after 5 etc. and then not come at all or call to reschedule. We paid a lot of money for both the washer and the repair contractl. I feel we've been had. We will probably look elsewhere for our next major purchase. Beware you will be inconveinced and loose time from work with the Sears repair program.