Your Sales people and their Managers are useless. I got a quote for HVAC replacement from Joshua Mathes 2 weeks back and he quoted me $6150 for Kenmore system 15 seer, 3 1/2 ton (better one eligible for tax credit).
Later Joshua's Manager send Fred to our home and he quoted $5500 for the same system. We agreed for the price and service.
Applied for Sears credit card, signed few paperwork, during the signing ceremony I asked if the duct work has some issues, will you fix it (with additional price), and Fred said no. I was upset...paying for unit..without resolution the issue would make no sense. Fred got upset and said he cannot work with me and took the signed papers from me. I did not want him to leave with my signed papers so I took from him. He had my driving license and wanted to take with him. On calling 911, he threw my license on floor, pushed me and ran away.
I tried sears service, spent 30 minutes with getting transfered 3 times but they were unable to take my complaint, got Fred and Joshua' manager cell number. Left a message...still no calls from him.

This is serious...only reason I did not want to call cops for fred pushing me is he is a senior person...but what makes his manager not to call me?

I recently bought an Car Cover thru the online service department. And the next day after checking my Bank account for the total
amount of the cost, I see that below the charge of my purchase, they also charged an additional $1.00 for what?
I called them and asked what the charge was for and the man had no answer! I asked them if it was regular practice for them to charge the CC holder more than the cost of the purchase? He had no response!! And I was picking up the order in Store!! How many people do they scam that Don't check their Credit Card purchases!! One dollar per person for each order, WHAT A SCAM AND A FRAUD!!
I have contacted my bank to resolve this matter, but EVERYONE watch out!! I will never order or BUY another item from SEARS again!!

they are not sure when they can refund my money back im not getting any ansewers.

The reason for this letter unfortunately is not to tell you that I am not a satisfied customer. I had the pleasure of meeting your sales associate Matt on September 26, 2010 where I found a stainless steel counter-depth refrigerator, washer and gas dryer that I fell in love with. Matt was very helpful in explaining all the features as well as getting me setup for what I thought would have been a seamless delivery.

On October 3, 2010 at 3:43pm I received a phone call for the driver of your delivery company to inform me that they were near by to complete my delivery. I was excited and had a friend at home waiting in my garage to greet them and direct them to the appropriate rooms for delivery. The delivery had already began when I arrived approximately 8 minutes after the initial phone call, I proceeded up stairs in order to speak with the delivery men about the process. I was greet by two men who did not introduce themselves and when I asked about them possibly wearing booties, they responded because due to my wood flooring that would not be possible for safety reasons. I completely understood that portion, the men then proceeded to install the refrigerator and then began to bring the dryer up first. When they got the dryer into the laundry room they also noted to me that my drip pan for my washer was incorrectly installed from the builder. I was not happy about that and called my agent right away. When I spoke with my agent she informed me that she would take care of that portion and for me not to worry, but if I wanted to buy one and install it so that they can install the washer that I would reimbursed. With that being said I contacted my father-in-law who was able to drop it off, but not knowing how to install. I asked the delivery men there if they would be able to install the drip pan and they informed me that would not be possible. I conceded to the fact at that point I would not be having my washer installed on that day. The events that followed however that lead me to believe that had I been a man or perhaps Latino I would have been treated differently. While the men continued to install my dryer they informed me that they also had a delivery across the drive way with a neighbor who happened to be a Latino male that was also having a washer, dryer and refrigerator installed. When the men were almost complete with the install of my dryer they found that the dryer did not work at ALL! No POWER what so ever! When that was discovered it was simply said to me " good luck but you have to get customer service to come out here an help you, there is nothing left for us to do." When that was said I proceeded to walk down stairs to get some fresh air and I began to watch as they delivered my neighbors appliances, and when getting to the washer install they ran into the same problem. Only this time my neighbor went and got a drip pan, which I physically saw the delivery guy take inside and state in spanish that he would take care of it for him. This shows me that if I had been not only a man, but a Latino man I would have had my washer drip pan installed. After sitting in my car and attempting to call customer service with no success, the head of the drivers sent his co-worker over to speak with me, I suppose I was not worthy of his conversation. And the driver who had no idea on where, what or why I was signing asked me to sign papers with no explanation. I then asked them what the papers were and what should I do with my dryer that was BROKEN and my washer sitting in my garage, his response "I don't know, let me ask." The driver then walked to the lead driver and again instead of coming over to talk with me he sent the driver that had to customer service experience it seems to relay a message from him stating that "he did not know and I needed to find the number to customer service on my own and call." At this point the only thing I could do was say ok before I burst into tears based on my frustrations.

The following morning I called customer service again with having success this time I was given the number to a repair facility with the words being stated to me that there was nothing else that could happen except for me to call for repairs. I then asked to be transferred so I could file a complaint and I was hung up on. I then called back and spoke with a customer service person that before I could ask his name, I was transfered. To then be put in contact with another person who began to ask me a question and before I could answer I was transfered. To then the last young lady I spoke to and she stated her name was "Ally" with a very rude tone. I then proceeded to explain to her what I had just been through and she began to tell me "life is hard bad things can happen there is no need to complain". I was so upset at this point and I stated to her that "I am sorry that I have had a horrible experience and I am trying to explain it to you and it seems to be a bother to you.' Her response being that I was frustrating her and she placed me on hold for FIVE minutes to only return to ask me "are you calmed down now?" Wow I could not believe I was being treated like this by someone who is a part of a company that I paid for a service. In the end she told me I need to call the outlet store that there was nothing she could do and then hung up the phone without a simple good-bye.

I then phone the outlet store in which I made my purchase and thank heavens I finally spoke with someone who cared about me and wanted to help and apologized. Heather the manager at the Santa Ana location who was warm friendly and informed me that I could exchange my washer and dryer for a different set and that she would make sure that I was well taken care of, after I had rambled on about my experience. What a relief, but I must say that this would lead me to re-think my future purchase coming from Sears or Sears Outlet if this is how people are treated. I work for BMW and if we treated people that way we would not be one of the top luxury brand makers in the world! I do not expect people to wall over fire-pits for me, but to treat me the way I treat them with respect and if I am a customer that is a little disheartened and I do not swear at or threaten the employees should be willing to do what it takes to make a customer happy. This was not the case in this situation and I have great reservations about the products now that I own. The economy now is not the best so to spend this much money on appliances says a lot about a person, but will definitely affect my future purchasing thoughts. I would like to be contacted by a manager or above regarding this matter. I have been treated like a peasant, like I stole these items and did not pay for them and regardless if I spend $20, $2800 or $28000 people who are customers should all be treated with respect and like human beings!

The reason for this letter unfortunately is not to tell you that I am not a satisfied customer. I had the pleasure of meeting your sales associate Matt on September 26, 2010 where I found a stainless steel counter-depth refrigerator, washer and gas dryer that I fell in love with. Matt was very helpful in explaining all the features as well as getting me setup for what I thought would have been a seamless delivery.

On October 3, 2010 at 3:43pm I received a phone call for the driver of your delivery company to inform me that they were near by to complete my delivery. I was excited and had a friend at home waiting in my garage to greet them and direct them to the appropriate rooms for delivery. The delivery had already began when I arrived approximately 8 minutes after the initial phone call, I proceeded up stairs in order to speak with the delivery men about the process. I was greet by two men who did not introduce themselves and when I asked about them possibly wearing booties, they responded because due to my wood flooring that would not be possible for safety reasons. I completely understood that portion, the men then proceeded to install the refrigerator and then began to bring the dryer up first. When they got the dryer into the laundry room they also noted to me that my drip pan for my washer was incorrectly installed from the builder. I was not happy about that and called my agent right away. When I spoke with my agent she informed me that she would take care of that portion and for me not to worry, but if I wanted to buy one and install it so that they can install the washer that I would reimbursed. With that being said I contacted my father-in-law who was able to drop it off, but not knowing how to install. I asked the delivery men there if they would be able to install the drip pan and they informed me that would not be possible. I conceded to the fact at that point I would not be having my washer installed on that day. The events that followed however that lead me to believe that had I been a man or perhaps Latino I would have been treated differently. While the men continued to install my dryer they informed me that they also had a delivery across the drive way with a neighbor who happened to be a Latino male that was also having a washer, dryer and refrigerator installed. When the men were almost complete with the install of my dryer they found that the dryer did not work at ALL! No POWER what so ever! When that was discovered it was simply said to me " good luck but you have to get customer service to come out here an help you, there is nothing left for us to do." When that was said I proceeded to walk down stairs to get some fresh air and I began to watch as they delivered my neighbors appliances, and when getting to the washer install they ran into the same problem. Only this time my neighbor went and got a drip pan, which I physically saw the delivery guy take inside and state in spanish that he would take care of it for him. This shows me that if I had been not only a man, but a Latino man I would have had my washer drip pan installed. After sitting in my car and attempting to call customer service with no success, the head of the drivers sent his co-worker over to speak with me, I suppose I was not worthy of his conversation. And the driver who had no idea on where, what or why I was signing asked me to sign papers with no explanation. I then asked them what the papers were and what should I do with my dryer that was BROKEN and my washer sitting in my garage, his response "I don't know, let me ask." The driver then walked to the lead driver and again instead of coming over to talk with me he sent the driver that had to customer service experience it seems to relay a message from him stating that "he did not know and I needed to find the number to customer service on my own and call." At this point the only thing I could do was say ok before I burst into tears based on my frustrations.

The following morning I called customer service again with having success this time I was given the number to a repair facility with the words being stated to me that there was nothing else that could happen except for me to call for repairs. I then asked to be transferred so I could file a complaint and I was hung up on. I then called back and spoke with a customer service person that before I could ask his name, I was transfered. To then be put in contact with another person who began to ask me a question and before I could answer I was transfered. To then the last young lady I spoke to and she stated her name was "Ally" with a very rude tone. I then proceeded to explain to her what I had just been through and she began to tell me "life is hard bad things can happen there is no need to complain". I was so upset at this point and I stated to her that "I am sorry that I have had a horrible experience and I am trying to explain it to you and it seems to be a bother to you.' Her response being that I was frustrating her and she placed me on hold for FIVE minutes to only return to ask me "are you calmed down now?" Wow I could not believe I was being treated like this by someone who is a part of a company that I paid for a service. In the end she told me I need to call the outlet store that there was nothing she could do and then hung up the phone without a simple good-bye.

I then phone the outlet store in which I made my purchase and thank heavens I finally spoke with someone who cared about me and wanted to help and apologized. Heather the manager at the Santa Ana location who was warm friendly and informed me that I could exchange my washer and dryer for a different set and that she would make sure that I was well taken care of, after I had rambled on about my experience. What a relief, but I must say that this would lead me to re-think my future purchase coming from Sears or Sears Outlet if this is how people are treated. I work for BMW and if we treated people that way we would not be one of the top luxury brand makers in the world! I do not expect people to wall over fire-pits for me, but to treat me the way I treat them with respect and if I am a customer that is a little disheartened and I do not swear at or threaten the employees should be willing to do what it takes to make a customer happy. This was not the case in this situation and I have great reservations about the products now that I own. The economy now is not the best so to spend this much money on appliances says a lot about a person, but will definitely affect my future purchasing thoughts. I would like to be contacted by a manager or above regarding this matter. I have been treated like a peasant, like I stole these items and did not pay for them and regardless if I spend $20, $2800 or $28000 people who are customers should all be treated with respect and like human beings!