Well, what a garbage I bought at Sears? Where should I begin? I cannot believe the morose attitude I got from Sears customer service. I bought Bissell Upright vacuum cleaner and it was fixed twice. Twice it hasn't picked up the dirt, and twice the handle on the back was falling off. The first time I brought that vacuum cleaner, the store manager refused to send out for repair, even tough I had bought a protection agreement for one year, The store manager (electronic department)told me me that I abused vacuum cleaner. Anyone care to tell me how? Sexually, perhaps? It took me to contact Better Business Bureau, and they forwarded my complaint to Hoffman Estates Sears corporation. Finally, the manager from Sears corporation ordered manager from my local Sears store at Chicago, to give me new Vacuum Cleaner of the same brand. This garbage also got broken within a year. I only vacuum twice a week, my two-bedroom apartment. Again, vacuum Cleaner got broken, the same machine doesn't pick up dirt, and handle at the back falls off. Brought machine back to Sears on Sept, 3rd, 2010. I called back on 14 of September, got answer that my Vacuum Cleaner was fixed and back at the store. When I came there on Sunday, to my shock I found out that the machine is not there. Manager has no clue who answered that machine is back at the store, even tough the answer came from 1800 number of Repair Sears services. Finally, got my Vacuum cleaner back on 9/14/10. Vacuumed my apartment on 9/15. Guess what? Cleaner worked fine, except, when I tried to clean machine, the dirt canister wouldn't open. because gray funnel is either broken or doesn't belong to this cleaner. On 9/16/2010 brought my cleaner back to the store. Manager accused me that I used it for commercial use, like cleaning up flood. Where would that be at Katrina's flooding last year? Anyway, Customer service sent it back for repair with Recall message, meaning that the vacuum cleaner should be given to me as a new machine. I don't know, i will have to wait another 3 weeks to get it back. I demand new machine or gift certificate for a new machine. Fix it correctly, For Goodness' sake!

Now, I have a huge headache! Where is my Tylenol?

We purchased an AC unit from Sears 05/2008. That unit broke on date of installation and was repaired 4 days later. The Unit has been leaking Puron and was refilled 3 times in the 2 years we've had the unit. We've had a Faulty Blower had the whole interface thermostat computer faulty several times and the interface was also replaced also had a faulty compressor which is the main part of the unit, again there was no Puron in the unit for the 4th time. we bought an extended warranty from sears because we were told the unit would brake down again. Every time the unit AC Carrier Infinity system broke down our child would get sick and Sears would put our service request on the back burner and we stayed over 6 days in 100 degree weather(this usually happened every time we had a breakdown) we finally purchased a new unit from a local company and Sears still has no solution for the faulty AC unit they sold us!

I ordered a fridge from sears. The day it was to be delivered it was severe weather and they never called or showed. I could understand them not wanting to deliever in the weather, but they never called to reschedule. I had to leave town the next day and tried calling them to see when they would reschedule. I never got a hold of an actual person and kept calling. I finally got a hold of someone two days later and they said oh we rescheduled for tomorrow you need to be there or we will have to charge you a restocking fee and another delievery charge if you are not there. I had to come back to town to wait for them.
My house is being remodeled and I told them be careful with the cabinets they have just been refinished but the counters were going to be replaced. Well low and behold they gouged the cabinets in several different places on the fronts where they can not be hidden. Some of the scratches are 8" long and very deep! I went into a local store and the lady was SOOOO rude and said I cant help you. I had to return that fridge because it didn't work out for us and ordered another one. They were supposed to be picked up and delievered on the same day, well they came and picked mine up, , , , didn't bring the new one.
In process of removing old fridge they ripped the metal in my new front door and ripped the arm to hold it open off. When they couldnt fix it they took their hammers and just kept beating the door.
I received a call about delievering the other fridge and they said it would be another week! I said that would not do and the lady asked if I had children. I said what does that matter? She said "If you don't have children then you don't need it." Wow!
I had filled a repairs claim wiht Sears and they said the payment for repairs would be here in about 2 weeks, , , , , , , now 4 months later where is my repair charges and why is my stuff still destroyed? Never will I walk into a Sears again and let EVERYONE know about what they did. I am not one to wish bad on others but I hope Sears horrible service leads to them crumbling in this economy. They do not care for their customers so why should we care for them?

Took my truck in to have 2 tires replaced. I was informed it would be ready in 1 hour, that was fine. Returned in 1 hour to find truck still in the place I had parked. Went into the waiting area. Was able to see they work area and 10 minutes later a mechanic bought the truck in and placed it on a lift then left for 10 minutes. He returned and removed the tires from the truck and took the to the changer and left again. 5 minutes later returned with another car and started to do an oil change. A few minutes later the dept. manager saw me and had the so called mechanic start back on the tires. This took an additional 25 minutes. As a consolation prize they gave me a whopping 5 dollars off my next purchase at sears [but I have to spend more then 25 dollars] because it took them more time then they said it would take. This kind of work ethic is why Sears will not be around much longer. It is not just this department but throughout the entire store.

Well, like most of the other people complaining about the service they have received from Sears, like them, I will NEVER shop with them again, online or in department stores.
Trying to order 2 simple over elements has turned into a nightmare involving them:
1. putting on incorrect street address on my order, nver received the 1sr order.
2. made a second order, parts were incorrect. now i have to return these parts. still waiting for a credit (1 month now) on my first order.

Simply terrible
disgusted in Nepean, Ontario, Canada