Facts
1. I bought a CD player (which I tried to return as it was broken), via SEARS, with updates from SEARS in my email, and with the attached response to “Refunds” via the SEARS WEBSITE/Store.
2. My wife and 82 year old Mother In Law (I’m disabled, on SS) brought it to our local SEARS Store, Capitola, CA. who had them go back and forth between Sales, PICKUP, etc and finally said “no”, as a third party, unbeknownst to me, was involved. To me, it doesn’t matter if there is a third or fourth or fifth middleman, MY Business was with SEARS. SEARS is the one who should STAND BEHIND THE PRODUCTS sold under YOUR NAME, SEARS. I went to the SEARS website, Ordered through the SEARS website, and got a Conformation and Shipping Status email, FROM SEARS. Now you give me a cute “Refund Decline” piece of paper with a 1-800 line to call. YOUR employees, MANAGER, should be leading the way to correct your problem, and not hoping I’ll give up after dealing with electronic answering machines.
3. Period.
I want my money returned and I want SEARS to pick up this broken CD Player I had ordered from SEARS. I should NOT be asked to PAY for mailing as it was PHYSICALLY brought back into your SEARS store already.
No wonder my Country is going downhill….this is what a company, that used to be an American Icon, does to its customers these days…

sears tech. has tried to fix the same problem [stalling engine] many times. At least 5 in 2010. The last time was in November, when they put a new engine [accept for the parts he had to swap from the old engine] which has about two hours of run time. Since it has been more than 90 days. It is not the same case. I guess I was supposed to mow the 3ft. of snow to find out if it was fixed. Warranty ran out before time to mow again [3 weeks] Sorry, your problem now. You will have to pay for repairs.

I called Sears for an appointment to come to my home and fix the riding lawn mower that I had bought there a few years ago. I was told the first appointment they had was over a month away. I went ahead and said okay. June 7th, the day of my appointment rolled around. I got a call saying no one would be out to fix it that day, that they would be out June 9th. The next day, I got a call saying I needed to call and reschedule my appointment. I called and they said dispatch would call and schedule my appointment. Surprise, surprise, I got no call back. Then I called the next day and there were no available appointments for 3 weeks, June 28th was the first available day. I fussed and complained, but to no avail. I asked to speak with a manager and was put on hold. 40 minutes later, I hung up and called back. I asked again and was once again put on hold. After 20 minutes on hold, I gave up, called back again and told them I was putting in a complaint, but all he said was that he could reschedule my appointment for June 28th. I said forget it and I wasn't using Sears anymore for repair services. Guess they're not so good anyways; I have seen a lot of complaints online.

In February 2011 I purchased a Sears craftsman automatic garage door opener to be installed in my Dad’s garage after he had undergone open heart surgery. I scheduled an installation online with Sears and took time off from work to be present for the installation. On the morning of the installation the installer who had been scheduled by Sears called to inform me that he did not service the area. After navigating multiple automated menus, speaking with numerous Sears’ representatives, and after waiting several hours, I was finally informed that the next available day for installation was 5 days later. I took another day off from work to be present. After the installers arrived 30 min late they haggled with me over the height of the ceiling and the placement of the keypad. After installing the opener it would not work. Again, after numerous calls to different Sears’ reps, a service tech was scheduled to evaluate the unit 2 weeks later. More time off from work. Finally, when the tech arrived he determined that the keypad had been damaged during installation. A replacement part was ordered and installed a week later. The entire process took 6 weeks. For the burden and inconvenience I was offered a $50 check and an extended service agreement. It is not likely that I will do business with Sears again in the future considering the inefficiency of the customer service department and the incompetency of the installation team.

I purchased tires at Sears on 5-18-2007 with road hazard warranty, and when I had a flat that could not be repaired on 5-24-2011, with only 29, 685 miles on the tires, I could not find a Sears tire center in the area I was at the time, so I drove the vehicle back to Kingsport Sears store to get the tire replaced.

When I attempted to get the tire replaced, I was informed that the road hazard warranty was only good for 4 years and I had lost out by 10 days. The tire with a 60, 000 mile tread life warranty, had only 29, 896 miles at the time I got to the Sears store but was not able to be compensated via the road hazard warranty.

Since the average distance drivers drive per year is between 10, 000 and 12, 000 miles, the "so called" road hazard warranty only coveres a little over 65% of the tread life of the tire, which I find not too honest.

To make matters worse, since my tire only had 29, 685 miles on it when it failed, my road hazzard warranty was not even good for 50% of the tread life.