My husband order a part for our washing machine and the part was broken it wasn't even i a bag of bubble rap it was just throw in the box was broken and the end pieces where you hook it up all three was broken off and now i half to wait until this thursday or friday to get the part again . i call this in on Aug the 2 the day it came to the house and told them it was broken. Then i call today Aug the 9 to see why the part was here again and she told me it would be here thursday or friday and once again. i fill i should have to wait another week you all got your money on time for the part so i fell i should have my part on time because the money was on time for the part. The money was payed to you on AUG the 2 of thousand and ten so i call my bank to day and found that you all were pay the money was broken now was it so, i thing you all need better help. So when some one else order a part i hope that they aren't treat the way we were. Thank you Mrs Felker and god bless you . I really do hope you all get better help from now on... And now i have to wait another week for the part what happen to the good old days when you could just walk into the store and but it...

I bought the whole range of Bosch products from Sears 2009- over 10 000.00 USD.How sad that you have to experience this type of service in first world country? After I paid two months for goods before delivery, we had to live one month in a house without any appliances because Sears could not deliver on the time as promised.After 7 maintenance calls and huge frustration, the verdict was the fridge cannot be repaired and should be replaced.Delivery again promised by 07/25/2010. Learnt from previous experiences, I requested the technitian to phone, when going to my home.Needless to say no phone call received - only next morning I was phoned by someone from Sears-informing me that my fridge will only be received by 08/10/2010.The lady interupted herself and told me that this is not acceptable - and then told me that the local Sears branch will get in contact with me. Since 07/26/2010 - I am still waiting for someone to phone me. Just to think again - do I really need to phone the Blue man group (Useless) - do I really need to speak to 13 different people- each apologizing profoundly but offer no solution. Since my Bosch experience, I stop buying anything from Sears. We bought the rest of our appliances from alternative suppliers - I advise everyone that is reading this - stay away for Sears. The money you can maybe saved with a better price, is quickly consumed in case of support for product. Many times the Sears personnel lied to us - no do not buy from Sears.

To whom it may concern,

My name is Kayla Jenkins. I applied to Sears for a position in Sales. The position that I applied for was partially commison based. Before I completed the application I was asked to pick a date for an interview. Naturallay I'm excited because I've been told that Sears is a great company to work for. However, on August 8th 2010. I was most disappointed not only with the customer service that I was given but with the way that the interview was handled. I arrived twenty minutes early in hopes of showing how much I really wanted this job. I spent ten minutes trying to find the HR office which the employees did a poor job of directing me towards. They stood around and talked while they watched me aimlessly walk around in circles looking for the office. This was even after I had asked for help. I finally found it and was going to ring the door bell on the wall. But, an employee that was passing by said dont bother she was heading in to the office and would let them know that I was there. I stood there another five minutes which made me three minutes late for the interview. I assumed that they were wrapping up a meeting or something and that thats what was keeping them. I waited another five minutes and rang the door bell. They came to the door laughing and joking like i hadnt been standing there. When i got into the office I tried to introduce myself. She made a joke about not knowing how to pronounce my name. its Kay-Lah (kayla) not that hard to pronounce I assure you. When i extended my hand to shake hers she looked me up and down and then took a seat. I handed her my resume, she asked me two questions about what i did for my past employers and then she recieved a text message. She responded. She then goes on to tell me that the position that i had appliued for had already been filled days prior to me coming in to my interview. At this point I was wondering why hadn't I been informed of this? She then tells me that they have an all commision pay position for appliances. I need a job. So i am perfectly fine with this. Before I can reply to her question in regards to what Up the Way Magazine was she starts sending multiple text messages. She then tells me that she is about to get yelled at by her boss because supposidly she missed a conference call that she was suppoused to have participated in at 1 that afternoon. At this point, I feel like this isnt an interview she just needed someone to talk to and thats not why I was there. I was there to inquire about a position that had already been filled. She never made eye contact. She even went further to start checking her emails to see if it was in an old email that she may have missed. Which of course she took the time to find. While shes checking her email she starts talking about the weather. Nothing to do with the job. I felt completely disrespected. And in my opinion I feel that she came off completely inappropriate. I will never EVER apply to Sears again. I will warn my family and friends not to shop at that specific store. Because the way that they behaved, they can spend their money else where and get more respect then that.

This actually isn't limited to August 2, but has been going on for a few days now.

I want to purchase a ring. The retail price for the ring is $1079.99. The first time I saw the ring (on sears.com) it was $539.99, with an extra "unseen" discount of 15% that became clear only when you tried to check out. I attempted to use Sears' online layaway option so that I could make two payments, as I didn't have the full $500 or so that the ring came to after warranty and tax in my account.

No luck. The online layaway did not work, but it gave me no error message. I clicked on the box, navigated through the transaction and then it just tried repeatedly to charge me the full (sale) price. Eventually I figured it was a website hiccup and I'd come back another day soon (since at that point I didn't "need" the ring for almost a month).

Go back a little less than a week later and, to my disappointment, the 15% hidden credit is gone. Online layaway also still does not work, so I tried to contact a customer service associate to explain the problem to me. The website gave me a number, which I called and was told this was not the right department. That associate gave me a number, which I called, and which turned out to be out of service. Eventually I had to give up on this and go back to work.

A couple of days later, I make one final attempt to setup online layaway. The hitch? The item's price has increased by over $100, to $647.99, but ONLY IF YOU TRY TO BUY IT. If you search the item (or a similar product by the same manufacturer/supplier) on the Sears.com page, it appears in the jewelry list as still $539.99. If you navigate to a similar item, there are small icons at the bottom of the page of "other suggested items" that appear in a graphical crawl. In that crawl, the item I wish to purchase is still $539.99. Again, I contact support--this time, I choose online chat support since I've had bad luck with the phones. After putting me on hold numerous times, the Sears.com support rep finally told me that he would not honor the lower price, and was at that moment changing the search results to reflect the correct price. As it was still a substantial discount, but no longer what I was budgeting for (by this point I had the $539.99 ready), I asked this person for assistance setting up an online layaway so that I could have the item delivered (it's now getting urgent--the ring needs to be resized and I need it shortly after my next paycheck). The representative told me to have a nice day and vanished.

After several more attempts to make the online layaway work, all of which failed, I called the local store. They did not carry the item and referred me instead to a store over 100 miles away, which had one. While that store allowed me to set up layaway over the phone, they would not ship to me, they would not transfer the inventory into a more convenient store (a pretty common practice among large retailers) and they will not ship it to me once the transaction is completed. So now, I'm paying $108 extra for the ring, plus tax now that I cannot buy online which comes to about an extra $50, plus the time, money and inconvenience of driving all the way out there to pick up my purchase. It's after hearing this part of the story that my mother says, "Maybe I can pick one up locally so that we have time to get it resized." I fire up the Sears website to see whether there is a ring closer to where my mother lives than there is to where I live--and the price has reverted back to $539.99. Bear in mind, this is a possibility that I specifically addressed with at least one of the employees, since once before the price of an item on Sears.com had gone up for a day, and then back down before I bought it. This now means that I'll be driving a hundred-plus miles to pay almost $300 more for the ring than if I simply purchased it online today at full price, which I cannot do now because I put a substantial amount of the money earmarked for this purchase, down on the layaway.

We purchased a microwave from sears in 1985. The unit has as not been heating properly. It counts down and stops without completely clearing down to zero. We called for service and someone came out and said he could not find anything wrong with it. It surged the outlet and wiring was replaced. We had to plug it into another outlet it did the same thing. We called Sears they sent someone out. He proceeded to order parts, that they can't find parts all the parts . We have now been waiting over 2 weeks. This microwave is 20 years old. The cost of the parts, according to the receipt totals nearly $500.00. A new microwave only cost a little under $200.00 if we purchased it ourselves. But why should we when we have more than paid for 3 microwave with the extended warranty for all of our Sears appliances. The new management has a really bad rating. We have a master protection agreement 085956055900171. Eugene Wright.