Sears Blue Crew Service repaired my Kenmore side-by-side refrigerator last week replacing the diffuser/damper which controls the chilled air flow to the refrigerator. The job took less than half an hour, but I was charged $219 for the labor (+ $104 for the part).

The technician explained that he did not calculate the labor charge, it was per the job code he entered for the replacement part. That works out to be a labor rate of over $400 per hour ... or from a different perspective, if the applicable labor rate used was $100 per hour then the job should have taken over 4 hours.

Sears has refused to provide any explanation for the apparently excessive charge. What a ripoff!!!

Worst place ever to interview at. They waste your time. I went the first day and some douche interviews me and he had nothing to do with hiring me. so i drove 45 miles out of my way for a interview with someone that doesn't even have a say into hiring me or not! I go the second day. I wait 25 mins for the guy that was suppose to interview me the first day to get done doing nothing!! I will never ever apply for sears ever again. they did this to my brother and sister too!! They think if they waste your time and you keep coming back your hired. I hope you go bankrupt sears

I have a Sears two door refrigerator. After waiting 5wks to have my Sears oven repaired, my refrigerator went out. a servie technician came out, charged me for the call, and ordered an electrical control panel. We had to wait a week and a half for him to come back to repair it. On the day he was supposed to return, sears called and said they have to reschedule the appointment!! Another two weeks before they will return. after the problems with my oven, which, by the way, they never replaced the oven floor because they said it was too hard to take out and put back in, and it was only superficial!! I will never never never buy another Sears appliance because of the shotty service.

On July 14, I purchased a Whirlpool refrigerator and Whirlpool gas range along with a gas range connector from Sears Online. This order was supposed to be delivered on July 20. On July 19, I called Sears Delivery to confirm delivery time. They could not locate my order, so transferred me to another department, which could not offer me any assistance either. I went online and started a live chat with a CSR who was at least able to find my order but informed me that delivery would not be until July 23. FINE. The evening of July 20, I get a call from the Sears delivery person because I am not at the delivery address. OMG! I tell the gentleman everything that had taken place, he tells me that the scheduled delivery date has always been July 20! and that he would still deliver it that evening if I wanted. I told him no, we would just leave it for July 23... which HE can't do because it has to go through Sears scheduling. I informed him that it HAD gone through them as they were the ones who told me it would be July 23. He then asks me if I wanted him to connect the range. Yes, I would please. Well then ma'am you need to purchase a gas range connector. WHAT? I have purchased this item, I have it on my receipt. But he does not. So I need to call Sears Delivery Department to schedule delivery for July 23 and ask about the connector. SO... I call Sears on July 21 and wouldn't you know it... once again they cannot find the order. After two hours and at least five transfers to and from various departments I find someone who CAN locate the order and sees that I did indeed purchase said connector and will call the department I was transferred from. She comes back to me after about four minutes and says they told her the same thing and she has to go to her supervisor. I wait for another five minutes and... GET HUNG UP ON. What the hell! Now I get to go through the whole process all over again, and naturally the first person to answer the call... CANNOT FIND MY ORDER. It appears that everyone working at Sears has their heads up their asses. No one knows what the heck the other is doing. And unfortunately the customer is the one who suffers. This is the absolute worst experience I have ever had. I would not recommend Sears for ANY online purchase. In fact. I WILL suggest to everyone via Facebook and Myspace that they STAY AWAY from Sears online. I have never been more frustrated in my life. And at the time of this letter... NOTHING has been resolved. I had planned to purchase a washer and dryer through Sears, I know better now.

First phone order said my visa/debit card didnt go through. I checked with my bank and then called back and placed order again. When I went by the bank to get some cash I was told that I had none available that there had been two debits and three attempted. There is still a debit pending besides the amount of the order and if there had been funds in the account they would be tying up almost $200 over the actual amount of the order. Again today I was told that it wasnt showing in their system and it should drop off in a couple of days. BUT it has messed up another order that needed to be made by today and tied up by funds.