Bought a front loading Kenmore 3 years ago. Have 9 months left on extended warranty. Washer not working, so called Repair center. Took one week for them to get out to look at it. Repairman said when the pump came in the mail he could come to fix it because he lived in the same town as us. Part came in, called him, no answer. Made an appointment to repair, another week goes by. He came put on the pump, turned it on, worked so he left. He didn't do a diagnostic test and I had said that I thought it was the computer. I guess he thought it was impossible for a washer to have 2 issues. He said if I had any trouble to give him a call. Did one load that day and it wouldn't start the next load. Called him, no answer, called center, they contacted him to call us and he didn't . Had to make another appointment for next week (3 weeks of no washer) so he can order a part and have to come out for the forth time. Luckily I kept our old washer in the garage, hooked it up and can finally wash clothes.

I purchased a window air conditioning unit from the local Sears store. I was helped select the unit size and was offered delivery and installation service for an additional $89. The delivery and installation service price was admittedly high (it was a very small unit and a simple installation) but since I am not supposed to carry/lift anything over 30 lbs. I agreed to let them deliver and install the unit. The service clerk checked his schedule and said that thedelivery /installation would be in 2 days and that Sears would call the night before to give me a time. Everything seemed ok at that point.

Needless to say, Sears did not call the night before. Rather, they called the day they were to deliver and told me that they could not deliver/install that day and would do it the next day. I told them that the next day would not be possible because I would not be in town and was going to be gone for several days. The clerk immediately said, "Well, who told you we were going to deliver/install the unit today anyway?" I told her that she just did when she first called, then I told her that my sales clerk told me so, and that my sales receipt clearly said that it would be today. Rudely, she said she would check and see if she could work it out and would call me that afternoon.

The afternoon call didn't happen, so at 4:15 p.m. I called Sears to inquire why I hadn't gotten delivery or even a phone call back as I was told. They kept me on hold for over 40 minutes, burning up my cell phone minutes, and said that they would make some calls. They said that if my receipt said that delivery and installation was for today, then it should have been done. I was transferred to a woman who identified herself as a manager who could "fix the problem." She said she would call the local service area installers and "pull some strings" and get the unit installed. She said she would call me back.

She called me back after 30 minutes and told me that they would not be delivering/installing the unit today because the installer said he did not want to drive to my house or do anymore work today. Then she started blaming the sales clerk for scheduling thedelivery for today. The sales clerk was the ONLY one that did a good job. He sold the item, and scheduled the delivery on their computerized inventory and delivery scheduling system. There was NOTHING that he did wrong.

After spending the greater part of the day waiting on Sears and with a sore ear from hours on the phone I realized the inevitable...that Sears had no intention of following through on their promises.

I then went back to the store where I purchased the item and requested a full refund of my money. The clerk asked what the problem was and I was relaying the story to him when he asked if I would tell his department manager. His department manager came over and I was telling her my ordeal and she said that I was not the only customer that was having this problem, in fact they had done the EXACT SAME THING to another customer on this same day. She admitted that theirdelivery/install contractors were horrible and that they were running off a lot of their customers. The store personnel were upset that they couldn't get management to do anything about it.

I ended up going to one of Sears competitors and bought a better unit for $20 less and paid my "pretty happy to do it" son to carry it and help me install it. Saved myself a pretty penny and it was bought, delivered and installed in under30 minutes. My net gain $109. minus the steak I owe my son.

Would I even consider buying from Sears again? NO WAY!

I needed two sets of blades for my Craftsman GT3000 tractor w/48" deck, each set have 3 blades.

I went to Sears only to find they now only sell them 1 blade at a time, and the cost has gone up by 41% compared to last year when I looked - $21.99 each.

I spoke with an associate and asked why the price hike? He said last years price must have been a clearance deal and this years product is better. I explained that I was certain the part was the same and not on clearance last year.

In the end, I went to Lowes to see what they had. I found a 3-blade kit that was for my tractor for $33.95, that's almost half off the Sears price. I installed the blades and was very pleased, they are better than the last set by far.

Sears is charging too much, I'm not going to pay 40% more for something that I can get from another top name store nearby...

I have a refrigerator that I purchased from Sears and I purchased the service contract. Three weeks ago it broke down, and I called to schedule a service appointment. I took off from work the date of the appointment and receieved a phone call at 5:00 that afternoon informing me that they would have to cancel my appointment. So I called once again to reschedule a new appointment; they told me that the first available date to come to my home and repair my fridge was 8 days later. So 8 days later I took off from work again, and once again they didn't show up and called last minute to tell me. As furious as I was, I called Sears yet again and they scheduled me for 7 days after that. Today was day 7 and I took off from work, and stayed home waiting for Sears to arrive. When 5:00 rolled around and I didn't hear from them, I called and they informed me that they had yet again cancelled my appointment. They have rescheduled me for 14 days from today, an appointment I am more than positive they will cancel last minute. I would never purchase a single solitary thing from Sears in the future, and I warn anyone that this company is incapable of dealing with customers. Oh, and by the way, the people on the phone were very rude to me and were of absolutely no help. To those who need to buy from Sears, DO NOT order the service contract because they will not come and help you and you will be roped into something that will not get you anywhere.

Fairly new dryer wouldn't start. Made appt using web site. Appt not kept - no notice. Made second appt. Two days prior, appt rescheduled for 10 days further out. Not acceptable so called customer support (4 tries) to escalate. manager says he will resolve and call back next day. No return call and phone number given for "jut in case" for another department.

Called customer service (2 tries) escalated to manager and got number for "routing office" to schedule. Had original appt rebooked. App not kept - no call.

Called customer support - no help. Called Sears corporate - could not speak to management. Would not take number to call back. So ... 3 1/2 weeks with no dryer and no appt. Have been Sears customer since 1968 - Will now throw out washer/dryer, buy new Samsung, and never deal with Sears again

Deal with sears at you risk.