OMG!!! Where can I begin When the government was giving out the rebate for appliances in Illinois we wanted to take advantage of it, We wanted to buy a dishwasher it was to be an early mothers day gift that has turned into a disaster. We were given the run around in the store so we would not make the time crunch on rebate and then the manager (in North River side mall his name is Chris) took off and we needed to get someonw from another dept to ring us up. Well We called on the expected date of delivery and my husband got hung up on and sent to voicemail. I had to show up in the store after they did the same to me. When there an employee could not get ahold of the manager Chris for like 15 min. finally he showed up remembered me had major attitude when I asked for compensation of free delivery when my item arrives he uy who was on the line saying he was not manager was him I said no we dont do that no way. Well after going to see if my item was there about a half an hour later he showed up said oh its not in this days delivery but i need a copy of ur reciept. and promise to call you friday(I was there wed) at 2pm with any info and you will get free delivery. Well Friday at 5pm I called first the guy who said was not him was him same voice after 25 min on hold on my cell and he said oh still no info.. I proceeded to explain i would appreciate a call back common coutesy. So supposably I will get one on Monday and wednesday. I hope someone can help We will never purchase an item from Sears again yes the service at North Riverside Mall with manager chris(in Illinois) was / is that bad.

Sears has the worst repair service of any company I know. Mainly problems with their own products. Hours on the phone, repairs that do not work and lemon guarantee that means nothing. Ovens, cooktops, freezers and riding lawnmowers that are made by Sears will never be purchased by me ever again. Nor will any other Sears products.

I'll never use Sears Repair Service again. I took off work to get an oven fixed for the proverbial 1-5:oo service call. Well, here it is 6:20 pm and no service person. When I call Sears, I'm told either that I just have to wait for him (he's running behind, and if it's 9:00 pm tonight, so be it) - or that they can reschedule me in a month - or that they cannot reschedule me because "this has been assigned to a technician already". What story I get depends on who I speak with. What amazing rudeness. I'll never buy another appliance or get repairs from Sears again!

I was willing to complete the 7 question survey but never could find it. Jorge tech 93/329 was a great help in fixing the refrigerator unlike the 2 who installed it and didn't put the filter in correctly and cause it to leak all over my hardwood floor. I had terrible serivce from the installation and also repair departments and finally went into the store and talked to a mamager. Noreen was great help in solving the problem.

This letter is addressed to the President of Sears, Mr. Bruce Johnson.

I am concerned about the content of your catalog, picturing full nudity and foul language near the Father's Day promotional adds. Sexual abuse and exploitation is not something I ever would have thought Sears have been involved in.

I am in need of a new washer and dryer. I already bought a refrigerator at Sears about 4 years ago. I need a new stove and microwave too, in the not too distant future. I would really like to support our local Sears for these and the many other things we shop for at Christmas, etc.

Please tell me that you will re-think your marketing policy. Do you have children, Mr. Johnson? Would you want your daughter's picture to be posted all over the world naked? How about your wife, your mother, your Grandmother? This woman is somebody's daughter, sir, and whether she knows it now or not, she may very much regret her choices someday. I know a few women like that.
Sincerely,
Tracey Powers