Trying to get a clothes washer repaired. They cancelled or did not show up on two occassions. On the first incident we received a call that the service persons truck broke down. We later learned that was not true and the sears complaint center did not have an answer as to why we were given that answer. They told me the real reason was a computer glich that affected everyone getting service done that day. As I write this it is 11:40 AM and they were supposed to be here between 7 AM and noon. Go figures that they are going to be late or not show up again. Everyone you talk to says they are sorry but no one will take responsability and get someone to actually show up in a timely manner. As it is we lost three days of work and have been with out a washer for going on 4 weeks. I finally spoke to a manager and they are sending me a $60 gift card to of all places that I dont want to go to SEARS!

I ordered a Kenmore Elite Top Load Washer about 2 weeks ago online. There was a special for Mother's Day... Free Delivery. I received an automated call on Thurs. May 19 that my washer would be delivered on Friday, May 20 between 2:30 and 4:30 CT. At 4:40 I called back the toll free number. It was a guy from India... he told me that the delivery guys were in my town and should be there any minute (I find out later that this was all a lie!!!). I waited another hour and a half before I called them back to ask what the heck was going on? This is now the second person I talk to (also with Indian accent) and she tells me to please hold so she can call the delivery guys. After waiting almost 20 minutes, she comes back and hangs up on me! I waited a few mins for her to call me back (afterall, she had my number!) She didn't, so I had to call back again, give all my info again to another Indian man and was put on hold again for another 15 mins. He returns to tell me that they were done delivering for today! After waiting 4 hours looking out the window and listening for a truck, I was not too happy! So this guy tells me that they will deliver it instead on Monday (today, May 23, 2011). So I call the local store that was going to deliver it and have to listen to the manager there whine to me that I might not get my washer even on Monday because his delivery drivers keep quitting! ARE YOU KIDDING ME?!!! This "manager" (today I find out he was lying too!) tells me he will call me either way to let me know if I'm getting it delivered or not. Of course, he never calls... I gave him till noon, so I call and talk to owner of Sears (she just "happened" to be in the store). She tells me I'm getting it delivered today. While I'm waiting, I go online to look at the actual machine I purchased to see that it is $100 less than I paid for it! I'm making a formal complaint with Corporate Sears! I will be needing other appliances and I will never shop at Sears or Kmart again! What a shame that customer service doesn't matter anymore!

Took ad from K-mart and they would not match sale price.Sears owns K-Mart . Was treated with no respect at all. I had to wait for the mangner Bob for over 10 min before anyone could find him after giving him the ad with the same item he said know because he couldn"t find ex date in the ad.I work in retail and would never treat anyone like that if they took the time to bring me an ad I would have given it to them.They seem to act like they won some kind of fight or somthing by finding some kind of loophole that wasn"t there.They Bob and Josh the sale clerk seem like they didn"t want me to have the sale price from the begining.I felt like I was being laugh at the whole time.The sale price was ten dollars off it was like I was trying to rob a bank.

I went into the Sears store located in Lynchburg, VA to look into purchasing a dishwasher. I found the one I liked the best and talked to one of the sales guys that was working and he was really helpful and told me a lot about it. So that evening on March 13th I went on Sears.com to purchase the dishwasher. In about a week the dishwasher was delivered to my house. I called and scheduled an installer through Sears and when he came he could not complete the installation because the model dishwasher that I purchased was not made to fit in my kitchen set up. I was not aware of this Issue when purchasing this dishwasher, seems like the sales man would have mentioned this since only two models are made this way – Samsung and Bosh. He told me all I had to do was find a different dishwasher that was made with an open bottom and let Sears know which one I would like and they would order it and install it free of charge.
I went back to the store, the manager was really rude and told me that he could not handle anything at the store and I had to call Sears.com. The store manager kept telling me that the installer didn’t know what they were talking about and that he had to pay “his” employees to do another install.
I called the 1-800 number several times and finally placed another order and I thought all was fine. I was told that I was making a “swap”. I called a few days after to check the status and there was no record of the order, it just never happened.
My fiancé spent a whole morning (4hours) on the phone with Sears.com being transferred and hung up on. Someone would tell him to hold on and he would be connected to someone that had no clue what they were talking about and didn’t know the issue we were having.
Finally Trevor spoke with a manager in Lynchburg and she said that everything was straightened out and I would have a new dishwasher soon. Also she said that the extra charge would be taken off soon as the Samsung (wrong dishwasher) was returned.
Over the next month I received 3 different calls from the delivery department wanting to schedule a delivery and the second and third person said that they had no record about the first person calling. This went on and on for weeks. Finally I was told I would get my dishwasher at the end of April. I got a call from someone at Sears.com telling me that it was inconvenient for my installer to pick up my dishwasher in Ohio, well I guess so I am in Virginia. It was supposed to be delivered here in Lynchburg, VA, I told her, and she said she would fix it but it would take longer to arrive. Well duh!
A week later I get an email that says that my dishwasher is ready to be picked up in Indiana! I don’t know how it made it there!
After being so frustrated I posed some things of Facebook. No one would talk to me. Store managers would not return our calls, there was no one that would help I was stuck. Finally I was put in touch with Dee with Sears Media Department. She looked into everything and was the one to finally get the dishwasher to Lynchburg and it was finally installed in May.
Now I am trying to get a $450.00 charge off my credit card from the Samsung Dishwasher that was returned to Sears and after weeks of phone calls Dee finally tells me that there is no record of me paying that $450 and that it was done as a “swap”. My credit card statements have the charge!
It seems like the only way I get a phone call is when I post something negative on Facebook. I am still out of $450 and no one will give me my money back! I have spent hours on the phone and get nowhere.

They took my VISA over the phone at a store but would not take it for shipping cost. Then they said they would not be able to help me unless I cancelled the order and let them hold my money for 7-10 business days. Was on the phone from 4:15pm my time until 7:10pm my time trying to get help. Finally they turned me over to Eric in the Escalation Group who told me that there was nothing they could do to help me and they kept trying to tell me I did not place an order using my VISA on the phone yet they were looking at it at the same time I was from the sales check # and the confirmation e-mail. I will never purchase anything else from Sears. NEVER. If I had a flat tire in their parking lot I would walk home in hurricane force winds and rain before I would let them "assist" me ever again