My husband purchased our mattress and the store warranty from Sears in May 09 and to our dismay it started to sag about four months after we bought it. (Even though we routinely turn it each month) So here were are in Feb 2010 and I call the number listed on the back of my Sears warranty. They tell me to call the store I purchased it from so I do. The store tells me I need to fax them some information and I notify them I do not have a fax and direct me to the store where they will fax it for me. No such luck. Am rudely told by the store employee "we don't do that...we have never done that unless this is something new I don't know about. You have to call the number on your warranty. So again I call the number listed on the warranty and finally get some help." Am then transfered to the Delivery Solutions department who take my claim. About 15 min later Sears Exchange Department calls me regarding my claim. The Rep didn't give me his name just old me I could either measure the bed and take pictures myself or have the mattress company come out and do it for me. So I figure I have two small children at home what the hey will have them come do it. Well the rep gave me the wrong number, which I repeated back to him, so I call Sears again. This time am given the right number and am told I can measure the mattress with string to show the sagging. Call Integrated Bedding, who is not Sealy as I thought, and am told it will cost me $45 to have them come out. So again I call Sears and tell them I wasn't told there was a fee, which they so kindly apologized for. Then I ask how to measure the mattress and take the photos and where to send them. Am told to use a broom and ruler to show the sagging. I proceed to take pictures with the broom and string since I am not sure which way to do it and tired of jumping through hoops. I get them done and with the email sent in call Sears back. I am NOW informed that because my mattress does not sag more than an inch and a half I do not qualify for the warranty. So am angry and ask to speak to a manager to whom I explain the entire situation to and let her know it feels as though I am sleeping in a ditch, and her response is I am sorry but you do not qualify because it is not more than an inch and a half and it sounds more like a comfort issue. So I tell her do the pictures show sagging and she says yes they do but not the inch and a half. So I tell her then how is it a comfort issue and not a sagging issue. Her reply it's not an inch and a half try again in a few months. Was told we never tell anyone about the inch and a half as we want you to go through the motions.

I bought my daughter a Christmas dress at sears .com on Novemeber 20, 2009. I recieved an order confirmation soon after, but never a shipping notice. 2 weeks later, I called sears.com and was told the item was DISCONTINUED!!! This was the 1st notice I had ever heard of the item being out of stock. I immediately asked for a refund and was told it would take 30DAYS!!! It is now FEBRUARY 9, 2010 and guess what...NO REFUND STILL!!! Everytime I contact sears, I get the run around from one of their little puppet customer service reps. NO ONE KNOWS WHAT THEY ARE DOING AT SEARS!!! DONT SHOP THERE!!! I mean, it's a 20 buck refund... give it to me already!!!

I had a need for 3 items to get repair. My washer my stove and my refrigerator. The washer and stove rep from sears came out and perform their job and they were paid but the refrigerator repairman under appointment#84573503 missed the initial appointment and he showed up the next day and stated that he couldn't do the repair because there was ice in the back of the refrigerator and he wanted to get paid for dispatching out and doing nothing. I gave them my number ahead of time and all he had to do is call and let us know that we had to unplug it for 24 hrs in order for him to do the repair. very un professional. I will not seek repair work from them again!

Secured Texas Appliance Rebate. Purchased refridge from Sears at Broadway Square mall on April 16, 2010. First delivery April 23, damaged product. Sent back. Reschedule new delivery following week. Date arrived, phone call product back ordered 3 weeks. New delivery date May 18th. 2nd fridge arrived door would not shut/seal. returned. New delivery date May 25. Each delivery with note to courtesy call customer 30 minutes prior to arrival so we can be home from work. Received call at 11:51 home phone and 11:52 cell phone they are on their way with 3rd fridge. I arrived at 12:10 and waited. and waited. 1pm i call sears delivery and they said no one was home to receive delivery so they left. They did not give 30 minutes notice as promised or agreed. Was told would have to reschedule. Refused. Called again and was told they contacted delivery warehouse and the delivery people would try to come back. They are supposed to call and let us know as soon as they get the message. Its been 30 minutes and no call back. Called the Sears store. never got to speak to a manager as requested. They apologized and said they had no control over delivery. Frustrating they can't control their own product delivery. This is simply ridiculus. I will never ever buy another product there that requires delivery. I have bought appliances there since 1993, but no longer.

4th treadmill delivered from Sears . First one defective (Nordic Track), 2nd one looked like it had been dropped (still in the box), 3rd one blood on the instruction manual, unsafe assembly, parts put on the treadmill but no screws to hold them together, 4th (Proform) one had to have the parts "jimmied" because the console and arms did not fit. Feedback from the driver said he opened three boxes and found the following, holes not drilled to insert screws, parts missing. Yet, the treadmill was delivered to my home in this "jimmied" condition. Feedback from Sears store and 800 number...do you want another one!!! 4 Saturdays wasted and potential injury to myself from improper assembly and defective items. Matt, salesman, just called me and wanted to know about my delivery and then hung up on me! Obviously how business is conducted at Sears.