Sears
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Category: Miscellaneous
Contact Information
3450b Wrightsboro Rd, Augusta, GA 30909, Augusta, Georgia, United States
Phone number: (706) 731-8200
milo.com
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Sears Reviews
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Roger Perry
May 17, 2010
POOR Customer Service
I ordered a garage door opener from SEARS.COM on May5, 2010. Today is May 17th and was told that Sears delivered my garage door opener to Sears store in Jackson, TN via UPS. I have been on phone with sears.com 3 times now and was told on Wednesday May12th that door opener would arrive at my father in laws home on Monday the 17th of May. As you can see it got delivered to their store instead. The gentleman at Sears.com took off shipping charge of $17.50 account of inconvenience to customer on Wednesday the 12th. I feel Sears needs to offset costs to accommodate poor handling of this order. The order confirmation number is 140526882 Sales check number is 093003711081 and item number is 00990383000 . RC number is 7467-3675-5246-6107 . Please do all possible to resolve this matter as labor costs has far exceeded costs in product not arriving to correct destination on time.
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Kapral
May 17, 2010
Sears .com's customer service is awful
Sears .com's customer service is awful. 6 people, 4 hours, 3 automated lines, over 4 days, and still haven't been able to complete a $1K purchase of a washer/dryer. It's complicated to complete a split transaction on Sears.com. Gift Card & Credit Card has thrown them off. And each time I call I get a different answer as to WHEN the Gift Card, that they zeroed out mistakenly, will be filled again. I will NEVER buy from Sears again. I highly suggest others avoid them, as well.
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Lusoone
May 17, 2010
Stay far away from them
Refrigerator had a low cooling issue for about two days then started to work normal again. Technician came to the house to troubleshoot refrigerator. Condenser coils were 50% frosted and contents of freezer were frozen solid. Tech said low freon in the system could be the reason why condenser coil was working at 50% efficiency. I asked tech to recharge the freon. This was where things went south. The freon in the system was R-12. This type of freon no longer exist because of its harmful effects on the environment. Instead of confirming the type of freon in the system, the tech went ahead and drained the system. It was at that point he realized that the system had R-12 in it. Since there was no R-12 to be found he had to install a retrofit kit in order for the system to use the new R-134 freon. The installation went well, however, when he turned on the refrigerator to check its operation, the condenser coils began to cool, suggestion the fridge was back to normal. Approximately one hour after he left the fridge went silent...there was no sound coming from the compressor. The fridge ran all night. The following morning the interior of the fridge was very warm, needless to say, this was an indication that the fridge was now completely inoperative. My fridge was working fine when the tech came to the house as evidenced by the frozen contents in the freezer and frost on the condenser coils. Furthermore, there was also ice cubes in the ice maker, another indication that the fridge was working normal. After he installed the retrofit kit the fridge has not worked since. I want my fridge fixed and brought back to its original working condition.
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Sylyaya
May 17, 2010
Air Conditioner Repair
Our air conditioner stopped working Mother's Day - May 9, 2010. Called Sears immediately. Got a service repair date of May 15, 2010 (6 days later) between 10:00am and 2:00pm. Saturday, May 15 @ 1:20pm a service repair person called and said he was not coming because of the rain. I do admit to the rain but at that time it was barely a drizzle at my house. He said he doesn't work in the rain for no one; that he had a wife and kids (I don't remember how many) and that they needed him. He cancelled the service. I immediately called Sears Service and was told that the repair person just called and said "I" had cancelled the service!!! I repeated to the service dept. what the repair man said to me and told him that I DID NOT cancel the service! Got little to no compensation! Sorry about that but since the service repair had been cancelled all that could be done at that point was to reschedule another appointment - Monday, May 24 - another nine days - totalling 15 days just to get someone here to LOOK at the air conditioner. Then, I'm sure, "a part" will probably have to be "ordered" and that will AGAIN add more days without cool air! I live in Houston, TX. Its hot and humid. Can you imagine having to live in those conditions - repeatedly. I pay for a Maintenance Agreement and I foolishly thought I would get better service from Sears. I've been a loyal Sears customer for many, many years and this is the thanks I get. TRULY - if I had not already PAID for the service, I would call someone else to come and fix my air conditioner. THIS IS AWFUL. Is this how you reward loyalty?
A Miserable and Unhappy Sears Customer
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KenG62
May 17, 2010
Didn't show up
Scheduled regular maintenance of our central AC unit on line for a Friday between 8 am and 12 noon. I had to take off work that whole morning to be there. At 1:15 no one had called and no one had come to my home. I called the Customer Service line and they verified that there were no calls made to me but the the technician said he was at my home at 11:20 and I did not answer the door. That was absolutely not the case. At that time I was on the telephone in my study...directly across from the front door...and the landscapers were there -- 5 of them --- doing the front lawn at at time. This is horrendous service.
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Keith Gerlach
May 17, 2010
No Show
Purchased the service contract and Service man showed up and ordered parts and was suppose to come back on a Thursday between 1-5 and at 4:15 pm I received a phone call telling me that he would not be here. So after explaining to the man on the phone that I had wasted a entire day waiting for him and that this is ridicules calling this late in the day he very coldly said Friday 1-5. I took it and called the complaint department and they also blew it off. Sears has gone so far downhill that it is even lower that Kmart’s. I will never purchase any items from them nor will any one in my family.
What happened to the sign hung in each entrance of Sears " 100% Satisfaction Guaranteed" must be gone with the quality service they once had.
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[email protected]
May 17, 2010
POS Washing machines
My mother made the mistake of purchasing one of their front loading washing machines a few years back...
Which are made buy Frigidaire and several other companies, but have the sears label on them...
But they all have the same identical part in them...
The problem is that although the washer tub and the shaft are made of stainless steel and look impressive to the buyer..
The real fact is that there is a yoke behind the tub onto which it is attached is made of the lowest grade pot metal made you could find..
and it corrodes within 5 to 7 years and the entire tub falls out into their POS plastic container... which usually destroys this and the seal also..
And the final kicker is that you cannot buy the yoke alone, but you have to buy the entire tub assembly, which the last I checked was close to $260.00 + s/h for the part alone and this doesn't even include the wash paddles inside the tub which you have to remove and re-install on the new tub !!! And if it did damage the plastic tub, then it is over a $450.00 + s/h part to replace..
I wouldn't be complaining if the yoke assembly was listed as a separate part assembly, but hey, how could they make any money, hell it is probably made in some third world country anyway...
And there is no reason I can see that it has to be sold as an assembly...
any idiot could balance it...
This is totally unacceptable...
What a rip off !!!
A talk with the Sears compliant department got me no where, but they did say that they would send a repairman out for a charge to fix it...
Which basically means that it would be over $500.00 to fix the POS...
I have been an industrial maintenance tech for over 25 years now and can not see this happening... considering that I told them that on the phone before and they still had the arrogance to tell me this just dumbfounded me !!!
So now I have a $1000.00 ( what they were when she bought this POS !) piece of junk..
Buyer Beware !!!
They are all like this manufactured within the past ten years and they still have not fixed the problem as far as I can tell from looking on the web... and have no intention of doing so..
Steer as far away from these as possible...
As for the comment I read before posting this by the Sear's salesman...
You are totally full of it..
We all know that you work on commission, and I am not trying to hurt any of your jobs, we realize that it is not your fault, but don't feel agitated when I walk into your store and tell your potential buyers about the POS products you are selling...
Sincerely,
Steve Walck
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MDpurgatory
May 16, 2010
rebate card
We purchased a dishwasher from Sears in May 2009, and received a rebate of $65. Instead of the check that we expected, we received a "Sears Shopyourway Citi Debit Mastercard" for the amount. We didn't think anything of it, and since it had an expiration of July 2010, we weren't worried about using it. We finally used it for minor purchases in March for clothing, which was $21.18, leaving a total of $43.82; and for tools on April 2010 for $35.99, and figured that we had $7.83 left on it. Well, today we tried to use it for something small, and we were told by the cashier that she couldn't take it unless we knew the full amount on the card, and it wasn't $7.83. We were puzzled by this, but went home and checked it online, and were stunned to find out that we had only $1.83 on the card. Evidently, they deducted $3 in "maintenance fees" in Jan 2010, and another $3 in Feb 2010. We had no idea that they were going to do anything of the sort! Well, Sears has just lost a customer, possibly a big one as we are planning on replacing several large appliances this year. My husband had specifically asked the salesman when we bought the dishwasher if there were any fees on the card, and he said "no". It's only a small amount of money, but it's the principal of the thing, if we had realized they had a scam like this going we either would have used it up promptly or else taken our business elsewhere. Which is what we are going to do in the future. We have had similar cards from other businesses before, specifically Lowes and Wawa, and we have never seen anything like this before. Sneaky fees like this are a nice little cash cow scam. My husband has bought Craftsman tools for years and was a member of the Craftsman Club, but they have messed up that and now it's not good for anything. We also used to take our Craftsman lawn mower to their repair facility here in MD, well, forget about that, most of the time they don't have the part, they have to send out for them, you'll get it in maybe a week or two, and they don't fix anything on site anymore, they'd rather load everything up in a trailer truck and send it someplace in Pennsylvania, and probably have under-minimum wage people "fixing" this stuff. To top it off, when he got his lawnmower and his chipper-shredder back, neither of them was fixed right. We thought that buying something from Sears was safe, but we have changed out minds and will not be doing so anymore.
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sophie muscosky
May 16, 2010
cannot get my rebate
i bought a dishwasher which i was suppose to get a $65 rebate on delivery .they sent me a debit/gift card .i tried to use it twice to no avail. they say i cashed it in at a bank & had no balance. this is not true, i never cashed it in & further m ore the bank that they said did it does not & will not cash gift cards. this is a complete scam on sears part.I will never buy another product from sears & i am going to tell everyone i know what this company is doing to me.
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joe hisel
May 15, 2010
repair on leaf blower
We bought a leaf blower from sears for $100.00 had it for 10 months then it just died, nothing would not run. This blower had a 2 year Sears warrenty. Sears sent it in for us in early May 2010. We get a phone call 10 day's later saying it will cost $117.00 to repair it ( what warrenty) more than we paid for it. They sayed we ran straight gas threw it and ruined it. Well how do I prove we did'nt we have 2 other lawn tools that have to have mixed gas. One of them is a weed wacker I've had for 6 yrs. I have a special gallon of mixed gas I alway's use. Well Sears I've bought alot of thing's from you but no more I will be canceling my Sears credit card. You my think it's only 1 customer and that is all I am but this one customer has spent alot of money on your product's but no more. Hello Lowes or Home Depot.
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