Sears no longer stands by their products i was told by the customer service supervisor that appliances today are made to last 4 to 5 years so you can buy new ones once they die. I told him if we are paying for disposable appliances the prices should also take that in consideration. I was told to get the 5 year warranty that way the fridge would be covered for a small fee of $250. At a cost of $50 per year i would be covering a fridge that should have lasted a minimum of 5 years dont you think?

We purchased a microwave/oven wall unit from Sears in May 2009. In July, the microwave stopped working. A Sears technician came out to look at it and it happened to be working at that time so nothing was done. In October, the microwave again stopped and a technician came out to look at it ( he arrived at 2:30 pm despite having been told that the time slot was 8 am to 12 pm ). He could not determine what was wrong, so he decided to order some parts and return in 2 weeks. He did come back in 2 weeks with another technician and said that they were unable to take the unit out of the wall because it was installed incorrectly. So we contacted Sears who sent the installer to look at it. My husband took time off from work on this occasion and he watched the guy take it out very easily. So we again called Sears who suggested that my husband should be at home to show the technician how to take out the unit. Huh ? So in the middle of November, a technician comes to the house and is unable to take out the unit(and in fact cuts himself). So I have no working microwave for Thanskgiving because Sears schedules the next appointment for the Friday after Thanksgiving when 2 technicians will be available. Sears calls at 11:30 am to say that the technicians will be at the house a little after 12:00 pm. The next time we hear from Sears is around 4:00 pm when they call to say that they were unable to get a 2nd technician. Really great customer service ! So they reschedule for December 12. The technicians arrive and say that the wrong part has been ordered. So they order another part and schedule an appointment for December 22. Given that this situation has continued for such a long time, I asked for the courtesy of being given the first appointment of the day. It has been very frustrating to take off for a morning from work and end up using the whole day because Sears never shows up in the time period stated. I was assured this would be done only to find out an hour ago that this is not the case and in fact they would most probably be getting here in the afternoon. I have had enough of the incompetence and lack of customer sensitivity. In fact I am inclined to believe that they are purposely dragging this out so that the 12 month period would be reached and there will no longer be a warranty. My advice to people out there - DO NOT BUY FROM SEARS. THEY SELL INFERIOR PRODUCTS AND THEN TRY TO FRUSTRATE YOU BY NOT PROVIDING SERVICE.

I purchased a microwave online via Sears.com on April 27 and followed the online wizard to create a delivery and installation date of May 1. Price $550.00

On April 28 we received a call to state that our microwave was ready for pickup. We told them it was supposed to be delivered with installation. They said they would get back to us. Later that day, a man called to say that there was no issue with the delivery and installation date and that he did not know why the person called about pickup.

On May 1 the microwave or a phone call never arrived.

I contacted Sears to find out what the issue was. They could not give a real answer but promised that they would work on getting a new installation date and call us back later that day.

They never called, so I called again the next day. Finally we are told that they cannot find someone to drive this far for installation. (of course, because they were not smart enough to work with Aurora, Indiana or a close OH service, instead trying out of Indianapolis!)

After 4 days of trying to get resolution, we finally decided to cancel the order and go to our local Sears in Aurora for the purchase. We were told that we would receive a confirmation of the cancellation in 30 minutes.

We waited and contacted our local Sears to make the purchase. No dice. They order had not shown canceled and that we would need to wait 24 hours. We waited until 4 more days later. No dice. Still not credited back. Contacted Sears Credit Card, they see no cancellation. Contacted Sears.com, they tell us we have to wait 3 - 10 days but could not provide a cancellation confirmation.

Contacted again 3 days later, finally someone tells me the order never canceled and I have to wait 3 - 5 more days.

EXTREMELY POOR QUALITY AND CUSTOMER SERVICE. All we wanted was answer and they treat us like dirt after spending over $4000 yearly with them.

We know that our local Sears can take care of the order for $450 for the same item and installation.

After 4 weeks and at least 5 hours in phone calls, we have received no satisfaction from Sears.com and we do not recommend that anyone use this service because the local Sears can do it without issue and for $50 cheaper.

The offered us nothing for our inconvenience.

I ordered a luggage set and my credit card was charged immediately. I received 2 confirmations regarding my order. The next day, I received a cancellation notice because the the item was out of stock and that it would take 3-5 days for a credit to be processed. I am still awaiting the credit.

I purchased a pair of prescription glasses on January 13th 2008. it was a special sale Barbara told me. $149.00 was the price They started getting scratches after a few months. I took them into Sears the first of December less then a year after buying them. Barbara said it was my fault, and they wouldn't replace the lenses.

I feel the glasses were not what they were supposed to be and I would like a refund on the lenses or replaced. There was a 1 year warranty on them. I took them to 2 more optical shops and they told me the protective coating had worn off and they should be warranted against that.