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Akenno
May 4, 2010
Fraudulent business activities
I went to the "Door Buster" sale this morning at 4 AM. I was the second person to be waited on in the appliance section. I wanted to purchase the Kenmore washer/dryer on sale for $589. At 4:05 AM while the one of the two salespersons in that department were still helping their first customers of the day, I was told that model was "SOLD OUT"...really...how could that be since no one else had yet been waited on... Sears Door Busters...spelled SCAM!!! I'm an attorney and I'm filing a complaint with the AZ Attorney General's consume affairs office on Monday. Anyony want to join in and make it a class action suit vs Super Scam Sears?
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Gudino
May 4, 2010
6+ unsuccessful visits from repair techs over the past few months
Miserable customer service. 6+ unsuccessful visits from repair techs over the past few months, and still no working dishwasher. Rude, disorganized, endlessly frustrating customer service response.
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Trinamer
May 3, 2010
Totally disgusted with the quality of their products
Have been buying Sears appliances for over 40 years. Recently purchased a new washer and dryer and am totally disgusted. Had the washer repaired last month and tried to have the dryer repaired today. Technician came because of a gas smell. Tech arrived told me he did not smell gas and left 3 minutes later. I told him I would wet a couple of towels and we could test dryer. He told me not necessary. He left and rang my bell 10 minutes later and handed me a receipt for labor performed $153.00. Fortunately, the appliances are only 4 months old and I don't have to pay.
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Edmundo55
May 3, 2010
Do not buy a sears product
I've been stood up 6 times now!!! Do not buy a sears product! The people in customer service either yes you to death or hang up on you! How many times does someone have to take off from work to be stood up? at what point is an apology appropriate and a service tech actually shows up to fix something that they sent boxes of parts to your house that are sitting there for 6 weeks?
Sears no more!!!
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catina1996
May 3, 2010
Fraudulant charges & bad customer service
I will never purchase another thing from Sears. I bought a refrigerator from Sears and Surprise! 3 days later another charge for almost $200 showed up on my bank statement. I have contacted every # I could find and they have given me the run around. They told me they couldnt help me and hung up. I am out the money for bills this month. This company should be run out of business!
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Lisa Fasce
May 2, 2010
AC
Sears had freinds and family tonight SundayMay2, 2010 it was so hot in your store you could not even shop I fely so bad for your employee there is no reason people should have to work in those condition, Everytime I am in this store it is very hot but tonight it was much worse.I was in the store a couple weeks ago and it was so hot I was trying on clothes and it was inpossable so tonight I knew it was no uses in trying...Please get your air fixed for you customers and your staff..thank you for your time
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BYRDDESIGNS
May 2, 2010
FORMERLY UNHAPPY
I thought Sears had lost their touch. Especially after reading the complaints on this website. However always believing it doesn't hurt to bring one's complaints to "the top" I wrote the CEO of Sears, sending Priority Mail, regarding a faulty vascuum cleaner that oozed soot-like film from its motor. It was disgnosed as carbon and the tech could not guarantee, even w/the disgnosis being replacement of the motor, that it wouldn't happen again! I put the authorization for repair on hold and wrote the CEO. In less than 2 weeks I received a series of calls from representatives w/call back numbers and talked with several to a very happy outcome. They replaced my vacuum cleaner! My input is that people don't go to the proper level w/their complaints and only complain rather than first, give compliments, i.e. you get more with honey that w/vinegar.
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Cbabygirlb
May 1, 2010
TREATED LIKE CRAP IN JOB INTERVIEW
I applied for a job for sears I applied to work in the shoe department I had no experience in it but I'am a quick learner and could have proformed the job. Well during my interview I was treated in an unprofessionaly manner and I highly think it was wrong of them instead of one person doing the interview there were two. Well I have a high case of anxiety but after a little bit I'am fine well I guess they could see the anxiety and instantly decided I couldn't do the job they talked about me to one another infront of me and laughed about me infront of me as if I wasn't in the room. I wanted to tell them off really but I really needed the job so I kept my cool and answered all their questions that they needed to know.A day or so later I was informed that they didn't believe I could do the shoe department because I didn't have any experience in it. They also stated that they had cashier jobs open but they didn't think I was mentally stable enough to proform the job even though I have had cashiering experience. I just thought I would bring this to your intention. although the woman who treated me like this no longer works there. Many have spoken negative thoughts on their experience on trying to be employeed by sears.
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mm54
April 30, 2010
service appointments
We have a maintenance agreement that covers annual servicing for the central air conditioner we purchased from Sears. This was included in the purchase price. Beginning with the first year and subsequent years this service has been a disaster. We call every spring to set up an appointment and EVERY time no-one shows for the first appointment we schedule. We of course have to take time off from work and be available from 8Am - 5PM! When we call(they've never called us) to ask why no-one shows we have gotten a variety of answers i.e. there were no available techs, someone (but they never know who or when) cancelled the appointment etc. They take no responsibility for this. This year we even saved the voice message of them confirming the appointment for today that we received yesterday and again they claim someone cancelled the appointment. The supervisors are of no help. Sears is always more than eager to market these service plans but then do everything to prevent you from using them. Would like to know if this is a common problem.
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Wahti
April 30, 2010
I have so many bad things to say about Sears Home Service that I can't even write it all
I have SO MANY bad things to say about Sears Home Service that I can't even write it all. Too many repair appointments with service technicians not showing up after I was home an entire day. Too many negative experiences with their call center. I will NEVER use them again. Just researched other technicians in my area and wish I'd done it sooner! BEFORE I purchased a new refrigerator after my 7 year old fridge gave me too many headaches. Now it's my washer and dryer. UGH...
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