At 5 pm on a Tuesday, I took my car in to Sears Automotive on Willow Street in Manchester, NH to see why the air conditioner wasn't working. The guy working said his "air conditioner man" wasn't working that night and for me to bring it back the next day at noon. So the next day, during my lunch break from work, I drove over. I stood in line for over 30 minutes and no one would help me. I asked one of the mechanics that was standing around, what was up?...He said he was on a mandatory lunch break and couldn't help me. Correct me if I'm wrong, but shouldn't folks in the retail business take lunch breaks other than when the rest of the world takes theirs? That's when most folks go out to get stuff done...on their lunch breaks. Needless to say, after wasting almost an hour, I drove off with no help and went to another place instead who took me right away. In this economy, I don't understand why outfits such as Sears are not interested in keeping customers. I'll never go back.

My husband and i bought a tv a few years ago and recently it stopped working. We called Sears to come and fix the tv and he came over twice to fix it. he ordered a part and installed it. Well the part he ordered did not fix the tv so we called again and the same man came out, this time he said he could not fix the tv so he would reimburse us for all the labor he charged. we were told he would put in a ticket for our reimbursement and was told we would receive a check in the mail within two weeks. we have not received any check and we have contacted several people from sears over this . The fifth time i finally spoke to someone and they said the check had been processed and we would receive it in the mail in 2 weeks well we never got the check and now they say they stopped the check. I dont understand what is the problem as to why they would stop the check. We have receipts and confirmation numbers and six different numbers of places they told us to call. This is very frustrating because we were told we would have the money back. I hope you can help us because we spent 5, 000 dollars on this tv from sears and we are very good customers.

On March 30th 2010 we had a confirmed afternoon appt. for Sears service on our new Kenmore refrigerator, which was made one month in advance. I'd taken the time off from work. This was our second attempt to fix the same problem.

At 12:00 pm I called just to make sure they were coming between 1-5PM as scheduled. Appt was confirmed. At 5:00 pm I called again to find out why no one showed, I was told they were still coming. At 7:00 PM I called again and was told they still were coming. I stopped waiting by 9:00 PM. There was no call to me to explain why this had happen that night or the next day. On March 31st evening my husband called Sears spoke to Glenn, explained the situation, he requested to speak with a supervisor which he did speak with Neligh to no avail. My husband requested to speak with his supervisor. He was placed on hold for 15 minutes and then disconnected. Shame on Sears for being RUDE, INCONSIDERATE, and INCOMPETENT.

I called to scheduled my lawn mower for servicing. Since we purchased it, we have had to replace the spark plug every time we used it. The first technician came over and was unable to repair it. I called back and they told me another tech will be able to come over a month later. I was upset and I was told to call back Monday 04/19 and they will contact another department and try fit me in. Well, Monday, I called at around 1:15 pm, resentative called Barbara picked up the phone. She proceeded to inform me with no shame that Sears will not waste resources to send a tech out to my area if there is only one service issue. I needed to wait for a month until there are other calls. I asked for her supervisor and a very rude lady called Janice picked up the phone. She spoke like an automated machine and defended Barbara. She told me if i had a problem I can contact their escalation unit. I was transffered to the department but after 30 minutes my break was over. We will move on to Home depot. Clearly Sears does not give a damn. Recorded phone calls are a lie.

I purchased some Gabriel automotive shocks with a lifetime warranty from Sears in 2000. I went to replace the shocks due to them being worn out and again, went into our local Sears store to exchange my worn shocks for new using the lifetime warranty that Sears promotes. Little did I know, that a LIFETIME warranty on this particular product has some glitches in it. For one, that particular brand of shock are no longer carried at my local Sears store. 2) In order for me to "utilize" the lifetime warranty...I would have to purchase a different brand of shock AND pay the difference. I guess I am not sure what a LIFETIME warranty is..if I am not able to go back to the original store, with the original receipt.. along with the shocks...and not be able to get a NEW set of shocks using the LIFETIME warranty that Sears promotes. Basically, they provide a LIMITED warranty (unless you are buying Craftsman)...and as the consumer..you have to pay more! This is just another way to gouge the customer...what ever happened to customer service? For example...I purchased brake pads around the same time I purchased these shocks from NAPA auto and I have since replaced the brake pads several times...using their LIFETIME warranty...and I have never had to pay a dime...because they warranty their products and stand behind their word. If you are going to market/promote a warranty on products...then it is the company's responsibility to the American customers, to stand behind that WARRANTY. Otherwise, the "warm, fuzzy feeling" you get once you have agreed to purchasing an item with a "LIFETIME WARRANTY"...if nothing but a salesmans lie. Beware buyer!!!