Sears

5 stars
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4 stars
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3 stars
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2 stars
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1 stars
(1288)
Category: Miscellaneous

Contact Information
3450b Wrightsboro Rd, Augusta, GA 30909, Augusta, Georgia, United States

Phone number: (706) 731-8200
milo.com

Sears Reviews

Joscelyn Eads April 15, 2010
Service Call
We have an appointment today to have our riding mower serviced and it was sceduled between 8-12 and it's almost 3:00. Noone had the courtesy to call and let me know that there was a problem. Called customer 3x which in my opinion was a waste of time. I can't believe that they don't have enough people employed so this doesn't happen. I feel like this day has been wasted because the Tech didn't bother to pick up the phone. Very disappointed in Sears.
holc21 April 14, 2010
paying off a sears card
It is pretty bad when 99% of all companies will let u pay off a account w/ your bank card... i was told that i had to give them money or give them a check... well i wrote them a check out and paid off my account the bad thing is that they gave me my check back to me... well it may not cost alot of money for a check, but i dont have all this money to waste on handing them a check so i can shread it.. my card could have done the same thing they did w/ my check... if we the people dont start standing up to these companies there going to make us waste more money... just like all these warranties they push on us... if they would stand behind there equipment then it wouldnt cost a arm and leg to purchase it... SEARS U NEED TO START EXCEPTING BANK CARD FOR PAYMENTS... IF U START THEN I WILL START BUYING FROM U AGAIN, BUT UNTIL THEN I WELL BUY WHERE THEY WILL EXCEPT MY CARD... I HOPE I CAN GET OTHERS TO STAND WITH ME ON THIS PROBLEM...
Pavelino April 14, 2010
Stay away from them
I purchased an extended warranty on a treadmill from sears .When I called to set up an appointment for repair I explained to the representative that I would need 4:30 or later or a Saturday because of my work schedule.He assured me this would not be a problem and scheduled me for 4:30 or later the following Wednesday.When I received my confimation call the evening before they gave me a window of 1:00-4:00.I immediately called back and said this is not possible and the rep told me to call in the morning to reschedule. She said there was no notation of a 4:30 or later appointment.I called the next morning and explained (once again) my situation and the rep had me on hold for 45 minutes. She finally came back and I told her I was on my cell phone and at work and could hold no longer. She said she was connecting me to a supervisor.Once again on hold for 20 minutes. When the supervisor came on she said they NEVER SCHEDULE appointments in my area on Wednesday and can never give an appointment after 4:30. I told her I would take a Saturday then and she said there weren't any and I should have asked when appointments are scheduled before purchasing my warranty and then hung up on me!I could not make any mor phone calls since I was at work and decided to handle this the next day. The following day I received a call from the service tech ststing that he was at my house. He was kind enough to wait for me to arrive 55 minutes later.Once again I called to discuss this matter with customer service and the rep told me someone would contact me within 1 day. NEVER HAPPENED! I would NEVER purchase anything from Sears again and will advise my friends and associates to do the same.
Mayose April 14, 2010
Do not honor their warranty
To whom it may concern. I have spent over an hour on the phone being transferred to different customer service reps. I then gave up and tried requesting a supervisor. While waiting for a supervisor, I then somehow got transfered to another department. I then gave up. I have been going around in circles now for an hour and a half. My question was easy. What's the warranty on my Sears fence. Also, is there a record of a survey done?
Amelia April 13, 2010
Worst customer service
We've been embroiled in a 2 month odyssey to obtain a simple $100 refund from a Sears online purchase. They never shipped the order, but charged our card within 2 days. Although they acknowledged it wasn't shipped, they refused to cancel our order or refund our money. After many polite phone calls and emails requesting the order be cancelled and our money returned, we were finally assigned an individual from the Sears Blue Ribbon Customer Service team. This person sent us hand-written emails stating that they were the only person we should deal with moving forward. Then, we heard nothing, no responses to our emails.

Soon after, we starting receiving 3 form-letter emails per week stating that they were "looking into the problem" - these came from a different person on the Blue Ribbon Customer Service Team. Finally, this week, we received a post card that they had attempted to get in touch, and to please call them. When I called, I was told that we could only talk to the person who had been sending the form letters incessantly. I asked them to please have her call me when the issue had been resolved, as it appeared that absolutely nothing had been done to resolve the problem.

When she called me, she began by chastizing ME for not contacting her, even though she never requested we contacted her. When I explained that we were told to only deal with someone else, she said it had been "escalated" to her. Maybe they should have told us this! Instead of addressing the issue, she seemed determined to fight about how I was at fault. When I finally was able to get her to address the original order issue, she said she hadn't followed up on it, because she didn't know what we wanted - apparently she had never read our four emails that stated EXACTLY what we wanted, even though she admitted to having them.

After all this, she finally cancelled our order, and said we would receive a credit - with the warning that if they credited us more than once in error, we would be billed for the multiple credits. They can't issue a single $100 credit without making a mistake??!?

There was no apology, no effort to make it right, just trying assess blame against us when she did not do her job for 3 weeks. We've spent thousands of dollars withSears, K-Mart, and Land's End over the past several years (heck, we even registered for our wedding at Sears), but we will never purchase from them any of them again. All over a $100 purchase.
steven cruz April 12, 2010
incompetence
on march 29, 2010 my furnace was on in my home. Then I smelled burnt rubber in my vents where the force hot air would come from.I called the fire department and they came to investigate the smell. They told me that it was no sign of a gas leak or carbon monoxide. They told me to turn it off and call your service contract. I called sears the same day and they came the next day. the tech was nice and professional but I told him the smell is coming from the vents. He told me all the safety on the furnace are on, then he left that is when the smell return I called sears again to come back on april 7, 2010. So a friend of mine gave me an independent heating cooling guy he came over and asked what was the problem? I told him the problem. he told me turn on your furnace and I did. He did not touch the parts of the furnace or any other part of the furnace. He told me to turn off the furnace, he open the side of the vent and look in with his flashlight and said oh here is your problem a liner on top of the heating exchange. I was very grateful to him but angry that the sears tech did not go the extra mile to explore the problem I told sears about it and they wanted to cancel my service contract. twenty years a loyal customer and they wanted to cancel my contract because someone found the problem but their tech could not or didn't want to be bothered. I already made a complaint with bbb and consumer affairs and from this day on I will never buy anything from sears again.
Damien April 12, 2010
Awful, awful, awful
Wednesday washer breaks – call Sears to schedule a repair.

The first available date is scheduled for next wed – a full week from the date I called the respire in . Was told that I would need to wait for the service person to arrive anywhere from 8- 5 Pm. They could not narrow it down. Was also told that they would call me before they came. Told me to be there all day and wait - they could not possible narrow it down by am/pm ( and eventually day)

Tuesday night verified the appointment.

Wednesday – service man arrives – looks at the washer and says he cannot work on it because it was beside the dryer and he cannot touch the dryer- according to Sears’s policy – it is not accessible
Wednesday nite call Sears – speak to a customer service person and ask for a manager – am refused .

Call again and explain the situation service person asks me all the information and then says that rescheduling does not warrant me speaking to a manager person passes me on to another customer service representative.
Call back – get a Fitz – get passed on to a suervisor and am then disconnected after a 10 minute hold
Call again and get an Andrew – go through the whole story again – 3rds time - then on hold for 17 minutes. Finally get to speak to an Angel- who schedules me for Saturday – 10 days off- gives me a number to call in the am to reschedule – to move the date closer.

2 hours spent that evening on the phone trying to speak to someone.

Thursday go to the store – explain the situation- they schedule an appointment for Friday.

Friday at 530 get a call from Sears saying they cannot come but will be there at 8 am – First stop!!! Sat set alarm get up at 7 wait - No show At 10:15 I Go to the store – they cannot help but assure me that someone will be coming – they call several departments in sears and that someone will come from 1-5. Helen calls Tom. 2 Pm –Caroline calls Tom, 4 Pm call Tom 430 someone from the sears store calls us- after we called them of course(to tell us the service guy is in Hurleyville(10 miles away)- and is on his way – 5 Pm No show.
Gerrbet April 12, 2010
Took me a month to resolve their problem
I purchased a refrigerator from Sears retail store in Liberty NY and paid 65.00 to have it delivered 2 miles from your store and 20.00 for replacement. I noticed your website published 10.00. The delivery men came and shoved the old refrigerator out my door and dented the metal door. This is a clear disrespect Sears has.

In addition to the dented back door – the delivery person had a vulgar conversation with his partner on what he wants to do with all the woman he can when he retires.

Sears – I must admit I am quite surprised you allow this kind of vulgar and disrespectful behavior.

I recently had a credit card issue occur with your folks where you took out 40, 000.00 more than what the check was written for(4.000.00) and it took me a month to get this resolved. Not one of your customer service people tried to resolve it after 8 calls and I eventually contacted the bank to get the money back.
Ebinore April 12, 2010
Not a good *&^%$#@!***result
We recently had a PM done to our dryer and we are very dissapointed by the result. Liner on insulation was dis- lodge and tore up .Talk to service dept and re schedule and were told it would be free of charge and covered under 90 day warranty.However we were charge and addtional $142 + $82 for parts.What really ticks me off is when they were done the second time, my wife ran dryer for 5 min and dryer stop working and E1 error message.We ended up at a laundry mat for a couple hrs. Not a good *&^%$#@!***result.
Bagre m April 8, 2010
Lousy call center service
I had called sears to have my dishwasher service loud noise, technician came out and said food chopper wash broke by toothpick and needs new heating element.A week later different tech comes to replace both parts very slow and confused took 45 minutes to put food chopper in, not too mention it took him almost an hour to remove and replace elemnet (only held on by too nuts . First time running a couple hours after tech leaves. severe loud noise like metal grinding on metal .When I call sears call center first person hangs up on me . Whern I call back second call center person says call tomorrow . I am calling for seevice for tomorrow now, when I ask for supervisor same operater comes back and says call tomorrow and hangs up!!

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