My washer which is under Sears extended warranty has been bad for 7 weeks now. Sears repair sent a technician who supposedly fixed it. The washer stopped working again 1 week later. I scheduled another repair service and the technician who came out ordered parts but also told me this was a 2-man job. I scheduled another service for a Saturday and someone called from Sears on that day to let me know Sears does not do a 2-man job on Saturdays. No one told me this when they scheduled me for a Saturday. Now I'm sitting here 3 weeks later waiting for a technician on a Thursday (after taking off time from work just for this), only to be told by the Technician that my morning service afternoon has turned to an afternoon service appointment... and not to mention the technician's very bad and sarcastic attitude. Is Sears Repair Center and their technicians horrible or what? Remind me never to get an extended warranty for any appliance I buy from Sears ever again!!. I'll rather buy a home warranty from another company or use an outside company's technician. I'll be sure to pass this on to all my friends as well. This is one very, very, very, unsatisfied customer!!!

Tried to place order for lawn mower & tiller by calling local store. Was told I had to come order in person or order on the web. Tried to order on the web, every time I added the item it increased the price by $40. Finally got a customer service rep...held for 10 minutes or so and was told that the web pricing was in error and the could not honor it because of some fine print somewhere...neither place gave a damnm about lost business...my $800 will be spent with a competitor of which there are many...

I received a Kushies crib sheet as a baby shower gift that had the Sears price tag still attached to the back. When I opened the package, the crib sheet had a rip in the seam, so I took it back to Sears to exchange it.

The woman told me she would not do a straight exchange without the receipt even though the Sears price tag was still attached. I explained I did not have the receipt because it was a gift, but that all I wanted was a straight exchange for the exact same Kushies crib sheet because the product was defective. She told me I would have to "return" the item and get a refund for the lowest sale price (30% less than what was paid for it) and then buy a new one at full price. She said that was their "return" policy.

I tried explaining again and again that I was not "returning", but rather I was "exchanging" defective merchandise. I talked to the manager, but she just reiterated what the first woman had told me - that was their "return" policy, despite my insistance that this was an EXCHANGE.

I live in the country about half an hour away from the nearest Sears, and I had dragged my newborn out in the winter to deal with this. So I didn't want to go home and have to come back to deal with this... waste of gas and time. It just so happened that day the Kushies crib sheets were on sale for 25% off, so I "returned" the defective crib sheet for the lowest sale price (30% off retail), then bought another exact same crib sheet paying 25% off retail. It ended up costing me a couple of dollars to get a new crib sheet, but in hind sight I should have just sewn it up myself. I just felt like I deserved a new one and Sears was going to be the one to give it to me, I guess...

I filed a complaint with the BBB, but they closed the file saying that was Sears' policy - end of story.

So, I contacted Kushies to let them know how Sears was handling their products. They were DISGUSTED with how Sears had treated me and told me that Sears gets reimbursed for defective merchandise returned to them.
Basically Sears is running a giant money-grubbing scam collecting money for exchanged defective merchandise, then getting fully refunded from the supplier as well.

Kushies was FANTASTIC!! They told me they were going to file their own complaint with Sears about refusing to exchange their product, they apologized profusely for their defective merchandise, and sent my daughter a really nice Kushies toy to help make up for it.

I do not shop at Sears anymore and never will. I only shop at places I feel comfortable knowing that in the unlikely event that I am not satisfied, I have to be certain that company will make it right. Places like Costco accept all returns, refunds, whatever, with or without the receipt - I never hesitate to buy from them.

But never, ever will I set foot in Sears again. They're your best friend until they get your money... just like every other scam artist out there.

I own a number of rental homes and called to request a service appointment for an appliance. I was left waiting on the phone for 15 minutes, until I hung up in frustration, vowing never to buy anything more from Sears.

I ordered a refrigerator from Sears (11/18/09) and requested that the handle be placed on the right hand side. It arrived (12/09/09) with the handle on the left hand side and when I called to report this, Sears assured me that it could easily be moved to the correct side. Two days ago, the Sears technician came by and told me that the handle could not be moved. I told him that I had been assured by Sears multiple times that it could be moved and he assured me that there was no way. I asked him who I could contact at Sears to get this fixed and he had no idea because he had a very difficult time trying to get a hold of anyone to help him. To make matters worse, Sears input my contact information incorrectly so every time I call, I literally spend 1/2 hour on the phone with someone just trying to find my account. The end result is that I have a refrigerator I cannot use (because I had custom cabinets designed to accommodate the door opening the other way) and I have been completely unable to get Sears to help me. The last thing I was told was that they no longer carry the refrigerator I purchased and it had been 90 days since purchase so I was out of luck...