I bought a matree at Sears, Richmond, CA 94806 in Nov 2009, received it in the begining of Dec 2009, and mailed the required rebate on 12/3/2009. Two month ago, I called the number on the rebate form. A gentment talked with me. I was told it takes 8+ week to process, and asked me to call back if not received then. Yesterday, I called the same number, I was told there is no information for my rebate. My call is transfered to different services. The result is: no information in their system; passed the dealine--30 day after purchace, they cannot help. I have the copies of the mailed rebate information, and the original receipt. It is still useless.

At sears, if their cannot find the information, I lost money. It is unfair. Maybe Sears do it inpurpose

Daxin Zuo
[email protected], 925 330 3720

This is in regards to false advertisement called super saver card.
Sears took $200.00 and told us we can take pictures daily.

They have changed their mind after once we started actually using that card.

Super saver card is not really a deal at all.

i bought a refrigerator a little less than 2 years ago an lowes jest took it i have been saving for a new one sence one year and 10 days it broke i called customer service they told me they could sell me a plan that would cover any repairs for over $200 that's half of a new one than they said they could have some one come out for $75 and look at it and pay for the parts to have it fixed and it still would come out to be about the same as the plan it all about the plan i paid $600 for the unit and you want me to spend more i am not rich it took me a year to save for that one i had my food in coolers during the winter so i could keep saving to buy the refrigerator are these things only good for a year and 10 days that is sad so i went on at that point and started to save again and i kept the thing going by this whole procsses that i am not going to get into so yesterday lowes took the junker and now i have a new one the service i got was the best the savings and customer rating was all some no way was i giving sear any more of my hard earned money why is what i do not understand why do you not stand behind your product lowes is and dose

I put a 55 inch Samsung LCD televion on layaway on February 26 with a scheduled pick up date of March 25th. I made an initial payment of $700 and a second payment of $700. I was to pay the balance on the 25th of March and pick up my television. I received a telephone call on Saturday stating that the system kicked my tv out and cancelled the contract for some reason. The salesman, Jason Webber wanted to know if I had called and requested that it be cancelled. He said he would get it fixed and get back to me. I did not hear from him anymore so stopped by the store today, which is 2 days later. They told me that Jason quit to move to Arizona but the manager was aware of my account. The manager came out to tell me that the television was no longer available and that is why the layaway was cancelled. I said ok, then give me back my money and I would go purchase it from Best Buy. He said I would get a check in the mail in about 10 business days. I told him that it didn't take 10 days to pull the $1400 out of my account and that was unacceptable. He gave me the number to customer relations in which I spoke with the manager Kirstin in Texas 1-800-549-4505. Kirstin said it is actually 6-8 weeks before I would receive my refund because they would have to send me a check. That is even worst. I asked who I could complain to further because I needed my refund immediately. She told me I could write to corporate in Iowa but there is nothing that anyone could do to help me because it is their policy. I need assistance with getting a refund for the money that I gave Sears in good faith to provide and product. Why should I suffer or have to wait because they could not provide the product that I requested.

i have an issue with my tire .i have road hazard warranty .sears wiil not replace my tire one employee says there is a blemish .manager walks over tells him he would have to order tire from another store says its not enough of an issue so will not replace tire why did i purchase the additional warranty, why am i paying for something that they will not honor...