We bought all of our appliances for a new home 2 1/2 years ago from the local Sears store...great experience. We bought an extended warranty on several items. Now, Sears will only tell you what DAY they are coming and will not give you a time frame (i.e. 8 AM to noon). I have to take a whole day off work. Not acceptable. Then, a service person shows up and diagnoses the problem, tells me the part will be shipped to our house and to call Sears when it arrives. Of course, it doesn't come and two weeks later I get a call from Sears that their tech is scheduled to arrive the next day to install the part. I tell them I don't have the part yet. They will reorder. This scene happens all over again two weeks later. As soon as the repair is made (always by a different tech that doesn't really know the problem), Sears begins calling wanting me to renew my warranty now (expires next year), and add other appliances. I have told them "No" twice in two weeks. I'm not happy with the work done..the washing machine they worked on makes beeping noises throughout the cycle that it never made before...the dryer they said was not working because of an obstruction in the vent pipe which is not covered by the warranty is actually not obstructed in any way. I will now have to take another day off of work to arrange to have both looked at and start the process all over again. UGHH!!

I had already took off a work day 3 weeks ago for a Sears Technician to look at my refrigerator and order a circuit board. The part was delivered to my house and service was scheduled for last Saturday from 1 - 5 PM. At 4:45 PM I got a little concerned and called. I was told that I was still in the queue for service. 6 PM or so, no call no service technician. Called again and was told he may still be making calls. 8 PM no call no call. Called again and was told the technician had put a note in the system that no one was home at 5:17 PM . . . WHICH IS A BIG LIE. I was home all day and had my cell phone was on me all day waiting for any calls.

Service was rescheduled for today. Given last bad Saturday's experience, I requested that my call be as early in the morning as possible. I was given a window of 8AM - noon with a notation requesting an early service call. 12:15 PM rolled around and no technician and no call so I called. I was assured that I was still in the queue. Multiple additional calls were made to Sears, including one where they told me the tech had completed his prior call at 2:15 PM and I was his next scheduled call and he should be on his way. At 4 PM I received a call saying they couldn't send the tech out (no reason why) and they were canceling the service call. I asked to speak to the Tech Manager who made that decision but I never received a call back.

Trying to get a service before the end of the day, I made countless calls to Customer Service and a "3rd Party Resolution Team" to see if they could send someone else. The answer was NO. And I was even more flabbergasted when they told me the Tech Manager had pulled the tech from my service call because the Tech had reached his limit for the week and they did not want to pay him overtime! That's not my problem, that's there scheduling problem. You just don't cancel customer appointments on short notice. My appointment had been confirmed twice yesteday and several times today.

Also, no one at Sears will give you their direct phone number so you have to call a call center and repeat the entire story. I must have spoken to at least 8 different people at Sears today and I don't have my refrigerator fixed or have a new appointment. The onus is back on ME to call them back to reschedule.

I can't tell you what a horrible experience this has been.

I worked for sears in Champaign, I'L for about 9 months until they wrongly fired me for buying my mother a dishwasher for Christmas!! I used my discount card to purchase a dishwasher on friends and family in November and since I didn't have all of it my dad went in half with me for it. Now everything was was fine until my parents went to have it serviced (we bought the extended service plan). It didn't work and they didn't fix it so my dad brought it back to the store. Everything was fine until my manager got involved and didn't want to refund him his money. My dad is older man and brought the diswasher himself (I was working that day). They got into an argument and my manager told my dad he never had to come back to sears again and then just went back to his office (that's not the first time he treated a customer poorly). Also the store manager evaded the whole situation!! A couple days later I got fired for misuse of discount card and I had never been warned about anything like that before!! On top of it I was a good associate. I performed almost as well as the full timer and I was part time. I also did some of my managers job without complaint!! I have no complaints about pay or comission I just think that the management at Champaign needs to be changed they treat the associates like craip!! Everyone who knows what happend knows I was fired unfairly. Anyways that is my rant about how the Sears in Champaign, il sucks!!

In January I decided to buy my husband a new 8' work bench from Sears. The customer service problems started in the store. Bubble gum chewing cashier and "forgot" we were waiting for her assistance. Had problem tell weither the items we wanted to purchase were available in stock. We decided to purchase it all together and was told that it would be at the most two weeks before the "total workbench" would be delivered. Here it is almost March and we have received pieces of the work bench at different times but not the whole order. We receive phone calls and 1-800 messages but no firm input on when we will received our total order, which was suppose to be delivered by the 25 of January 2010. When we have asked it they can tell us where the items are at a certain point and when we can receive them they check the computers and can't tell us. We get phone calls that indicated your order has been delayed and will be shipped on a certain date. Then we get the same call again. If I could purchase the same bench for my husband somewhere else I would and take this all back to Sears. Because they don't care or have knowledge of when, where, and how things will be delivered. Then they may you pick it up because if its delivered they will charge you an additional charge. Sales check# ends in 4280.

where do i start, there are few that are good and alot that are bad. One for example they act like they are your friends and that they want to help you, but in reality they are just to face people. (some) . the managers are supposed to act like mature adults not like teenagers. and this is coming from one. the hours suck, the pay is horrible and they will only promote you if they like you. that is favoritetism. and i know very well that is not supposed to be allowed. The STORE MANAGER, now because of her all of the hard working who were really trying to help the employers got fired or they quit. She thinks she is all that and she ain't; she works at sears. the managers we have now are the worst, they boss around for every single thing. let say we are busy and they just stand around telling us to hurry up, clean up, close up, credit apps. what about them nothing. it is so frustrating. i know so much about them and this is nothing of what i can say.