gave my machine to larry/david at the Sears in rolling oaks mall in san antonio
on 11/4/09 under warranty work, it had a loud noise like a grinding
noise and the bobbin would not stay in place, during the month of
december/janaury i called and left several messages via the general
delivery mailbox. I finally called the 1-80-4my home number, she gave me
the dallas repair number of 214-553-6777 where a lady told me the part
was no longer available and thatwas it. I ask if I could trade in my old
machines towards a newer one, she could not tell me yes or no but sent
my phone call to a diana cooker, and again I left another voice message.

It used to be that sears was a trusted name in their products but I
seem to be getting the run around and don't like it, I'm asking for help
in getting my machine fix or credited towards another one of your
machines.
I am at: 330 kitty Hawk Apt. 1305, Universal City, Tx 78148,
210-595-8938

PURCHAS A STACK W/D DRYER HAS A GAS HOOK UP WHEN THE INSTALLERS LEFT THERE WAS A SMELL OF GAS SINCE I HAD A BAD COLD ONLY MY HUSBAND CAN SMELL THE FUMES, THINKING IT WAS JUST DUE TO THE HOOK UP AND THE SMELL WOULD GO AWAY THE NEXT DAY WHEN I GOT HOME FROM WORK I SOONER WENT TO MY FRONT DOOR AND THE FUMES WERE WORSE I THEN CALLED THE GAS CO. AND WAS TOLD TO IMMEDIATELY EVACUATE HAD I FLIPPED A WALL SWITCH THE WHOLE COMPLEX WOULD OF BLOWN UP, I AM SO LUCKY TO BE ALIVE, I'M NOW HAVING NIGHMARES JUST THINKING WHAT MIGHT OF HAPPENED...LUCKY TO BE ALIVE!!!

upgrading my home i have been purchasing new large appliances. trying to select appliances with energy efficiency i have shopped around. i was ready to purchase the washer and dryer and began my search. i went to 5 other stores but found the color and price that i was comfortable with. my first visit was a few nights before my purchase and i was satisfied with customer also. when i went back the second time to purchase it was horrific. everything went down hill from there. My washer was completely broke down and i needed to get one soon. pricing was horrible, communication terrible, nothing seemed to make the sense that it did 2 nights prior. there was so much confusion because the salesman thought i couldn't affor to purchase and was wasting his time or something to that affect and there were 3 men there at the time attempting to help him. everything that i was told 2 nighs ago was different plus in the midst of the sale they didn't order the pedestal which was a main importance because of my husband's disability. i called back to get them they said they did not have them and would not get them. they offered me a different color and i refused so they did say that if i could find my color to let them know. which i did. once the delivery gets here they tell me that because they were not from sears(who didn't have them at all and told me the color was a discontinuance of their store)they could not hook them up plus sears didnot send the bolts in which to do this that should have been connected to the washer went pickp to go to warehouse. the response for calls, timing is horrible. nobody wants to answer you, nobody knows what should occur, i am at this very moment sitting in my house with almost $2500.00 to $3000.00 worth of sears shit and no one to take the ball and straighten this mess out. they even took my old washer and dryer which was not suppose to occur so you tell me how that could happen yet the same deliverymen could not hook my pedestal to this washer and dryer. i also purchase extra warranty on top of all of this. i am very angty with sear, customer support, communication skills, and the ability to connect with a responsible person to ;handle damage control. i think that this kind of money spent in your store should warrant some type decent respect. i may even call tappy phillips from the television to help meget satisfaction.

I drove to Sears Baldwin Hills in Los Angeles a little before 10:00 a.m. to have my GMC Yukon 2004 truck to have them to assess my brakes. When I arrived there were at least a dozen customers in the store surrounding the only Service man that was there. The man was trying to answer the phone as well as the customers surrounding him.
My repair number was In4240647 and the female salesperson was 285791. She informed me that I was the fifth person to request to have my brakes assessed.

I was at Sears for 7 hours from 10:00 a.m. to 5:20 p.m. I was apparently punished and paid by waiting a longtime because they had to go and pickup parts for the brake work. I witnessed the truck dropping off the white boxes of supplies around 2:00 p.m. The mechanics skipped my truck and serviced the other six stations and ignored my vehicle for another hour and a half. I spoke to the salesperson and she stated that they had to pickup the parts which I thought was ridiculously long. I informed her that had she communicated that to me that I would've had them to put my truck back together and I would've gone to another facility.

I spoke to her manager and she lied and stated that she had communicated to me. She never told me anything until I approached her around 3:30 p.m. Originally, I told her that I would be hanging out in the mall until she called to tell me the verdict regarding my brakes. She never called I had to go back to Sears around 1:30 p.m. and inquire. Also, I asked to see the original parts of my truck to see if they were providing me with a true assessment. I know that Sears has had some past problems with overcharging, etc. They never provided me with the old parts. I requested the number as to where to call or write regarding complaints and they never provided that information either.

I have been a longtime Sears customer in which I learned from my parents who learned from they're parents, but no more. After being ignored, lied to, overcharged, etc. I will never ever return to Sears for anything. I have a current Master warranty on my recently purchased washer. I am planning on getting rid of the warranty and the item I am just that mad. Something needs to be done with the rthe ridiculous price of 650.00 for brakes or I will never purchase anything from Sears.

Sears your billing practices are criminal. I have been a Sears’s cardholder for over 15 years. During this time I have always made billing payments in a timely manner. However, the Annual Percentage Rate continues to rise and I have accepted this.

Due to an oversight on my part the February payment in the amount of $25.11 has not been made so the March payment is now $61.50 more than twice the amount of the February statement, you now expect me to pay $86.61 for the two months. This is ludicrous, criminal and appalling. It is this type of billing practice that is sending millions of accounts in default and our economy down the toilet.

You need to reconsider your billing practices before Sears is forced toclose its doors forever and you will be the culprit for being excessively greedy.

Disgruntle customer.