In December our washing machine went out. We have purchased all our appliances from Sears in the past.
Sears charges $75.00 for delivery but that is refunded with a $75.00 sears card. We want to buy American products and was told that whirpool was american made. Much to our surprize when we received the washing machine it has anID that says made in Mexico. Two weeks after we purchased the washer our dryer went out so we had to buy a dryer. We bought a dryer at Sears with a $75.00 delivery fee but again was told that it would be refunded with a $75.00 Sears card. Sears declined the secound delevery rebate because the dryer went to the same address as the washer. This is a crime, we have been scamed by Sears and will never never shop their again.

On February 13th, 2010, I ordered a trinket for Valentine's Day on Sears.com to be picked up in the Spotsylvania Mall store later that day after receiving email confirmation. This process, according to the website, should take up to 2 hours. I made the purchase at around noon and waited patiently. At about 2:30p, I went back to the website to check the status of my order and the online chat customer service person said that it had not yet been processed and to check back later. I waited until 4:30p and called customer service after not receiving the confirmation email and I was told that my order went through and that I could just pick up the item in the store with the confirmation number.

I get to the store around 6p and I ask customer service where merchandise pickup is and they lead me to a kiosk in the rear of the store. I put all of my information in the kiosk and nothing comes up so I summon customer service and I'm told my item is in jewelry because merchandise pickup does not deal with jewelry. I make my way over to jewelry and they have no record of my purchase.

They call the Manager and she comes out and explains to me that my order, though received and paid for online, could not be given to me because their computers were down and she can not release items without the computer generated record number. So my wife's St. Valentines gift can not be given to me until Valentine's morning because the computer has their particular store listed as closed and is blocking ALL transactions for this day. I work during Valentine's day 50 miles away and won't get to give my wife her gift until Monday. I went back online to get a refund and Sears tells me that they can't return my money for 4-5 days, so not only did they ruin my wife's surprise on St. Valentine's day, they will return my money a week later.

It is my hope that Sears and all of its associated companies just go away. This is not the first time they've screwed up something that should be pretty simple and it's clear to me that they don't give a darn about their dwindling customer base. Don't look now, they just lost another one.

From Marc Bryner
68=198 Au St
Waialua, Hi 96791


To whom it may concern,

Sept. 24 2009, I sent a letter complaining about taking my car in for brakes and when
I left, my car with a bad shimmy. I took the car back and was charged $25.50. I want my money
back and u send me a letter asking me to call u with details. Well, I have left many messages and
no one has returned my calls. Nothing was wrong with my car until I went to Sears! I want my money back.


Marc Bryner

Last Tuesday 2-2-10 I called about a problem with my freezer. The earliest they could send someone was Friday 2-5-10 It snowed that day so they canceled the appointment and rescheduled it for Monday 2-8-10. The service guy came and said we needed a part and it was sent to us on 2-9. He was supposed to be here on 2-10-10 between 8-12. He didn't show and when I called 800-4My Home I was told the earliest he could come is 2-19-10.Please keep in mind everything in my 5 MONTH old freezer is melting. This has been the second time this service tech has came to work on this freezer. I find almost 4 weeks with a freezer not freezing properly.

I am wondering why I should ever buy anything from your company again, if that is the type of service I can expect.

sears is ripping their cust off by putting cash cust in for searvice the same day they call in if your under warranty or contract you will wait. also the techs have to try and sell you contracts and snake oil products that are 3 times the price you can get them at other stores. water filters for their refigerators are for more expensive on their trucks. they also subcontract to other companys just ask the lady who sears sent a contractor to her house and hes started to do pushups in her home and asking for gator aid scary aint it lol. i have some real good stores i worked for them for 35 years. and have you notice that they have switch their name to A&E? watch out people they are out for their own pockets and dont care about cust service just look at all the complaints. WHO WILL BE COMING TO YOUR HOME ON YOUR NEXT SERVICE CALL? seras will not be coming to my house and i worked for them be careful