We bought a flat screen tv in late November 2010 and took out the extended warranty. Our tv broke on April 16, 2011, and here it is 2 weeks later and our tv is still not repaired or replaced. Twice we have been lied to and told the part we needed was shipped to us and twice we have had repair appointments set up which were cancelled and now we are told the part is on back order with no anticipated ship date. We cannot get a replacement tv until the tv has been broke a month with the part not being available. After a month we can call back and ask for an authorization number to get a replacement tv. Really, does anyone want to go without a tv for a month when they paid good money for the tv, plus good money for a warranty???? I will never again buy any product from Sears or their affiliate Kmart...I thought companies had the motto that the customer is always right and every attempt should be make to keep a customer satisfied, but I guess I was wrong about that with Sears. Next time I want a product, I am going to Best Buy or American as I have never had a problem with them!

I drove 20 miles to sears for the Monroe shock absorber sale buy 3 get 1 free and to get a front end alignment.
the manager after not being able to give me the shocks I asked for stated that they had to call locally for them and they had none of the 3 types of Monroe shocks in stock having a sale and not actually having the items in stock I believe is not legal it is an unfair practice if I am wrong. I was told that the shocks I wanted were only able to get by " bringing them in" in a couple of days I feel screwed out of 5 dollars worth of gas so I am asking any who read this to avoid doing business with sears for their unfair business practice other businesses have to keep stock that cost a lot of money but you say they get it locally, problem 30 minutes out of my life not having what i wanted 3 days and 2 - 40 mile trips at the same time a man asked for a case of oil they had 8 bottles the auto part of this store is at least 2000 square foot not including the work bay what do they store in there another customer was turned away I could not hear what he asked for and there were only 2 mechanics on duty on a Saturday morning when many people are off.
this is lousy management but it cannot be totally at the local level corporate must know the stock of each store who is running another American company into the ground if you shop at sears the if you got screwed its your own fault they do not even have a e-mail address for complaints I called customer service and was transferred to some off the wall company not even associated with sears tried again a recording stating they would get back to me in an hour 3 hours I still have yet to receive a call and no mention of a customer complaint department on the directory call options so screw sears I am done I think I will send back their card but being on a fixed income I can not afford to throw away a life raft even if it is lousy...

Dear Sears Corporation:

We ordered a washer and dryer from you almost 3 weeks ago. The sales guy put our delivery off 2 weeks without much reason why, saying it would take that long to get the washer. The day before we were supposed to get them delivered (2 weeks later) the warehouse called us and said we would be getting our dryer in the morning. Confused we asked about the washer was and we were told that they never ordered it...
Upon hearing this we went in the next day to figure it out. Come to find out that they since discontinued that washer, they said that the best that they could do for us was sell us the floor model for 10% off, which I think is unacceptable, it was not in perfect condition. It was dirty and scratched up, but we decided to take it because we didn’t think we had any other options, and they promised us that when it was delivered it would look new. They said they would clean it and touch up the scratches with paint. We were excited again to get it, really happy to have figured it out since our washer and dryer had been broken for 2 weeks and we have dirty laundry everywhere. We have been hand washing and laying out to dry the important clothes since we figured it would only be 2 weeks.
So then they called this morning to say they were delivering our washer today...no dryer. Which was very frustrating because our sales guy promised that everything was handled this time. They told me they were going to have to reschedule our delivery. So after sitting on hold and arguing with them they finally got my dryer on that shipment to be delivered today. Then when they got here and the washer is filthy, covered with tape and dust and the scratch they said they would touch up with paint they didn't...then they were supposed to haul away the old ones, but had no room in their truck so they are now sitting in our driveway...
I am very disappointed in the condition of our washer and the customer service we have received from Sears and annoyed with the fact that on our first home purchase in our adult lives we splurged on a nice set and it looks the way it does and were treated poorly. We are living in an outdated house and in the future will be needing all new appliances, and I just don’t know how we could possibly go to Sears again because of the terrible service we received. I know that a $900 set is not the biggest sale that our salesman could have gotten that day, but he handled it as though we didn’t matter and that we should just be okay with simply adequate service because we were getting a deal on the set. $900 is a ton of money to us even if it isn’t to him or you. It is a paycheck and a half for our household, so we would expect better from Sears. I am so sad that what I was excited about 2 weeks ago is not making me regret our whole decision…we should have just bought a used set, which is what we would have done had we known that we were going to have to deal with all of this. Aren’t you supposed to be excited about a big new purchase? Especially your first one as a married couple? I am so disappointed with everything; thinking about it brings me to tears.

Sincerely,
Rebecca Johnston

On 02/28/11 my daughter and I went to buy glasses at sears optical. i had went to my previous provider but they offered me the glasses in 3 weeks. sears offered me it in 2 weeks so i decided to get my prescrption glasses there instead. after a month of making my purchase and i calling every two days they delivered the glasses and offerred me a 10% off the total purchase for the inconvienent delay but it didnt happen. I felt over promised and under delievered. On the same date I purchased a pair of glasses for my daughter. Today 04/17/11 we went back to sears optical in Northridge, California and complained about the glasses that my daughter got. One corned chipped just by my daughter wearing them. I was told at the day of the purchase that the glasses would break or chip if my daughter was to drop them however this is not the case. The glasses were defective. Sears optical employee told me i have to pay 50% in order to get the glasses repaired and sears has a costumer satisfaction guarantee for 90 days and its been only a month. I feel very agrivated, abused, and discriminated and I dont understand why sears offers a guarantee if they dont honor it . I do request that someone with authority to contact me at [email protected] immedietly. The receipt number for my daughter is 542536169 and mine is 542535184 Thank You, Erick Milian.

I have a Master Agreement for a Water Heater-- The Water Heater is not working, and the famous Blue Crew shows up to fix it- The first guy knows nothing about Water Heater, even asks me for the manual!! So he orders a part-- Another guy shows up, samething, looks at the part that had arrived and after 30 minutes of looking at the part, I helped him install the thing-- 4 days without hot water, and the thing still does not work. Now, the guy says' Do you want a new one"? (really??)-- well, ordered a new one-- 7 days after, I still don't have Hot water- today they called to "schedule" a new installation... Have been calling several departements every day--and being moved from one number to the next-- as it nobody cares!!!
Do yourself a favor and do NOT fall on the Blue Crew SCAM!!