I NEVER again will call Sears for service on any of my products. Called and spent a large amount of time to setup an appointment to have my furance looked at. Guess what?? After waiting 5 hours, NO SERVICE!!! Is it the call centers fault or the service end?? Don't know don't care. Never had the problem before. Good job SEARS, send more jobs out of the country. Thanks for wasting my time.

Bought a Kenmore Elite electric stove 2.5 years ago, and we took out the extended warranty on all the appliances we bought at Sears to the tune of $700.00. I received a call from Sears about a recall and they sent out their contractor who does their repairs. This took about 2 weeks. Soon after my timer wouldn't go out so every hour my stove shut down. Again, the repairman came out and replaced the mother board. Once again, a week before Xmas I wanted to clean the oven and couldn't. The door would not lock. Out came the repairman in January 2110., wrong part. Now another two weeks and he arrives with the computer board, nothing happens. The oven is not repairable! Now we have been trying to get resolution with the 1-800 number and this is day 3. Each time a (Supervisor) is not in. We have sold the house and want this oven replaced and so far, they won't give us an answer. The agent says we've gotf two good years out of it what do you expect!! At a cost $1400.00 to us the investment is worth nothing. Customer service is the worst and this is not the first time we have had major problems. We have spent over $10, 000.00 in the last 2 years at Sears and I do mean I will never buy any major item there again

Dear Sears,

My wife and I came into your Edison Mall Fort Myers, fl store 2 months ago and ordered some items ( Fridge, Range, microwave & Dyson). Unfortunately they were back ordered except the Dyson so we understood that we were going to have to wait. Our scheduled time of delivery was set for Jan 19th. Some time passed and I received a call from Sears delivery 2 days prior saying everything was on schedule. The morning of however I got word that our range was damaged upon deliver. They assured me however I would recieve the fridge and after I spent 30 mins on the phone with a lady by the name of Charmaine that I would receive the range on Jan 22 Friday. I asked about the microwave but they said they had no record of it. Which seriously concerned me considering I had paid for it 2 months prior. Turnsout that the microwave was so back ordered they were never able to order it. No one felt it was important to share that with me until I spent 2 hours on the phone on hold and going from department to department trying to figure it out. So I got an upgrade on the Microwave and was promised it on Friday if I could come pick it up, 30 min drive :O(. So Thursday comes I get a call from sears saying my delivery of my range cord is set for Friday. As for the Range no idea 2 hours on hold on the automated system no answer. So I spent another 2 hours later that day going from delivery, to appliance center talking with Dale Smith manager and operator. No progress. Dale Said he'd call me back in a couple on minutes never did in fact he clocked out and went home. So I called back after 2 hours of waiting got a hold of Anna who also said she'd look into and call me back. No call back an 1 hour 1/2 later. So I called again she apologized and said she could get it to me Tuesday next week. After talking for 45 mins Anna being put on hold and off hold and on again she gave me and upgrade on the Micowave because she couldn't get me the one I ordered and $25 off 1 year warrantee. Also I forgot to mention my wife and I moved into our house 1 week prior to this event and were living with no appliance. That's what made this all the more frustrating. Anyway after being let down by the appliance department and the delivery department time and time again. Finally I get a hold of someone who seems to care Sam. Sam some how works it out to get the Range delivered Friday and calls me when he says hes going to call me and Anna well she gives me an $85 credit on the range after having spent 2 hours on the phone negotiating with her and the delivery department. Overall after spending 6 hours or so on the phone I'm very dissatisfied with Sears treatment of it's costumers. The whole experience just made me sick and pushed around. No one really seemed to care including the manager Dale Smith. I thought Sears was a good company at least that's what I remember my parents telling me when I was a Kid. Well you've lost my business and my families business.

Dissatisfied costumer,

P.s. Our Dyson vacuum died after 3 times of use :O(

Robert Anderson

Called Sears around Jan 2 to get my front load washer repaired. They came out Jan 5th to get it repaired, but needed new parts. Sears came back Jan 13th and found they were missing 1 more part. I got the part yesterday (Jan 15) but they can't come out until Jan 19th. It has been over 3 weeks to get my washer repaired. I will not buy SEARS products or use their repair service again. They are not customer oriented. The total cost for my washer which originally cost around $600 dollars six years ago is $663 dollars.

I ordered a Schwinn Eliptical in the beginning of January worth $1500 at 1/2 price, so $850, incl. taxes. They called today and said it was ready for pick up. I went to get it, they put it in my trunk and I came home. My husband was going to take it out of the car, when i noticed it was the wrong item. I called them on my way back to the store. They told me that they substituted it for another brand because what I ordered they couldn't get. They gave me a Natulis worth $999 and now selling for $749. Do the math. Anyway, the store manager was a PRICK. His english was poor and he was an arrogant, little chinese man, that could only say that I should go on google to see that this one is better. After the millionth time, saying that's not the point, that they should have told me that i wasn't gettin what I ordered at receiving. It was totally unethical of them to throw some piece of shit in my trunk instead of giving me what I ordered. His two little retard sales ladies came out and ignored the whole thing, saying it wasn't their fault that it was the manufacturers. Who really cares, I gave them $850 didn't I? Sears gladly took my money didn't they?? So now I'm left with a poor quality product...yes mr. Fuckhead, I googled it...and yes...it's a piece of SHIT, like I said. At the end of the day...I will NEVER BUY ANYTHING FROM SEARS. Pay an extra $20 and buy your products elsewhere.
In the line, there was another customer who had the same problem. He was sent his a week ago, so they store DID know that there was a problem, but instead of taking their thumbs out of their asses, they keep putting the product demo on the floor and in the flyers to con more consumers. Be aware, SEARS SUCKS SHIT, it shows on the Sales Managers breath!