This television cost $2, 500. We purchased it in September of 2006 and had it installed in our den. My complaint is the length of time it is taking to get the television repaired! We have an extended warranty (at an additional cost of $298.19/year). A lamp went out on the set Sunday, January 10, 2010. We called and were told a new lalmp would be ordered and sent to our home. When we received the lamp, we were to call for a service technician. The lamp arrived on January 14, 2010 and we called right away. We were told a service technician was not available until February 2, 2010! This is 23 days from the origin of the problem. This is totally unacceptable customer service. Thank goodness we purchased another set (Panasonic 42" plasma - an additional $1, 994.99) and have it in our living room or I would be loading up the Sony and taking it to the showroom at the Sandusky, Ohio store with a huge sign about Sears Customer Service. I will never purchase another major appliance from Sears. The customer service is terrible.

Linda Holcomb
3425 N. Karwood Dr.
Port Clinton, OH 43452

My (Kenmore) Fridgidaire just was informed started to shake rattle and roll only 3+ yrs. old and when the repairman showed late, I explained the problem and he began to write the estimate. After running the machine for approx. 3 seconds, he finished the quote and asked if I was "sitting down", why I asked, well because he whammy'd me with a quote of $894.00 Are you kidding me the unit only cost $600 new. Well after he put a hole in my dryer hose when I already had the unit pulled out for him, he took my $75 and ran off to another call.
Sears store in town has been absolutely no help, just trying to sell me a new unit. At $200 a year I can go elsewhere. This was a common, bearing problem that Sears is well aware of, this is a stackable unit and I was told to purchase the rack that was detachable, I guess Sears knew I would need to junk one alot quicker than I knew.
I will never purchase from Sears again, I am a barber and will tell every client this story, it will impact their business here in town.

Sears is the worlds stupidest company! No wonder products cost so much! I owed a Kenmore Calypso washer which I bought new in 03. It has a repair history as long as my arm. I bought an extended warranty (thank goodness) because it was recently deemed unrepairable after four services calls and being without a washer for almost a month. I received my new replacement which I picked out myself and it is working wonderfully. But I received a call yesterday from sears service to remind me of my service call the next day...I figured error on there part and called them back and told them that I had gotten a new machine and didn't need a service call. Well today I get a package from sears parts with parts for my old (now removed by sears) washing machine...so I called to let them know to send a postage paid envelope so I could send the parts back and I was told that they had to send a repair person out here to pick up the parts! ARE YOU KIDDING ME...come on they are two tiny switches that could go in a envelope why in the world are you wasting gas and someones repair person to pick these up...then to ask me if I will be home...yeah right! I am not sitting around all day for you to pick up parts that you should have not sent to me in the first place...so I told them they would be on the porch take them or leave them for me to throw away. I then made the mistake of asking to get another laundry reimbursement which is allowed every 7 days without a machine...I was transferrred to this lady who couldn't find me in the system but yet the guy before her had no problem. Come to find out they had my machine registered at my address but to the man who lived here before me who is now deceased. It was even registered under his phone number...what kind of problems would I have had if I needed it serviced...so after getting that fixed I made another mistake and ask about my warranty coverage...bingo another messed up situation. I still had two months left on my original extended warranty then I was given an additional six months because of a lost part (another story) so I was thinking that I would have the new one year warranty from manufactuer then my eight leftover months would kick in giving me a total of 20 months coverage WRONG! Sears is using my extended coverage first then when that is over I get what is left of my year warranty...so I am getting ripped off of my extended coverage is what I told her. Some gift...more like a tease. What is the word extended mean I ask her and she once again ignored me and continued on with her crap. So I will make another call tomorrow and see if I can get that straightened out but I am afraid I might find out another issue that will need my attention. I don't understand how this company stays in business...they are unorganized, rude and just plain stupid. You have to explain your situation every time you call and then you can never get a supervisor to talk to you they are always busy...yeah okay! I am very dissappointed that this is where I have to leave my complaint...is sears to scared that people will find out how stupid they are so that is why there is no complaint site linked to them. And try to find a phone number to an executive at the holding company...you would be better off asking for the direct line to the President of the United States. At least I have my new washer...and I did make a new friend the repair guy he was here so much we couldn't help but be friends. Think twice about buying from sears...customer service is a very critical item especially when your product needs service.

After one of the knobs on our stove was broken we called Sears Parts to order a replacement. We told them the # written on the knob, the exact wording etc on the knob and they still sent a wrong one. After we called and told them this they said that we were wrong not them and they would not take the part back. They said we would have to buy a new part which would be $2.oo more than the last one. If they were not the same part how come the price is different? (in just a few days?) We had been lifelong buyers of Sears appliances and though this is a minor item it shows an I don't care attitude that seems to be typical anymore. The stove in question I hate also because it will not clean properly with any cleaner whatsoever. Had to resort to a razor blade! We are in need of a new dishwasher, but we will not be buying any Sears appliances anymore.

I am righting this letter to inform others of how sears treats there customers .I called sears on December19th to come fix my furnace they came out on the 21st .They then told me they were odering a part and it would be here in two days . I have gone through Christmas and new years and here i sit on January 6th with no furnace the part finally came in and they still will not fix untill the 11th of January I think that Sears could do a much better job at doing there job i have talked to many many people through the company and still i sit here without a fixed furnace on one of the coldest winters in years i cant understand why some one can not even have the curtasy to call some one back or even speed things up to have this part installed i plan to make shure as many people know about this as possibel so this does not happen to another family i will continue to contact Tv radio and internet to get the word out on how this company trats people it is not fair to anyone to have to go this long without a furnace or a service that some one has already paid upfront for i hope this letter helps someone to avoid what me and my family have been put through <br />
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