We bought a comfortcloud amberhill mattress in oct07 we have had nothing but discomfort since the bed has hump down middle[king].After a couple of months the sides you sleep on began to sag feels like sleeping in bowl.tried to return for defect but bed is pillowtop and cant get inch and a halfdip on ruler to show.paid 1300.00 just for mattress witch is worthless.

I purchased 4 Michelin tires from your auto motive dept. here in Modesto Ca. Vintage Faire Mall. I thought I was getting a deal they were about $150. Less than a local dealer plus it included alignment. My new tires were installed and the alignment was also done. I was handed a print out of the alignment results I put them in my glove box and drove away very satisfied with my purchase. As I drove away I notice that my steering wheel was vibrating at approximately 65mph and my truck was pulling right. When I got home I looked at my print out and noticed that several of my alignment specifications were out of spec. I called sears and spoke with a manager and he said to bring it back and they would look at it. They found that both the balancing and alignment where not done correctly. I waited another 2hrs for them to correct their mistakes. That was the beginning of my nightmare with my local Sears Auto dept. The second time in I was going to get a simple tire rotation and balance. I requested the same tech who corrected the problem when I initially purchased my tires his name is Francisco. I was told by the manager that if I requested a tech I could expect my wait time to double I felt as if he was getting back at me for requesting a tech, instead of insuring that I was a satisfied customer. Francisco did a good job and I left. My third time in I again requested Francisco, and I could tell that the manager knew who I was (“the SOB customer that request quality service”) I waited for my truck, I stepped in and made a couple of purchases in the Sears store. When I picked up my truck Francisco apologized for not working on my truck, he informed me that the manager had pulled him off my truck to work on another car, this is after I waited over 1.5 hrs for a simple rotation and balance. I drove away and the job was done satisfactory this time. This last time I took my truck in Francisco was not in, I requested a tire rotation and balance, the tech’s name was Jaime, and he completed the job. As I drove away I immediately notice the balancing was off my steering wheel was all over the place. I brought my truck back, informed them that the balancing was off Jaime drove my truck into the bay, as he was driving out to drive into the bay he sideswiped a stack of tires with my truck. Luckily not serious damage was done but it showed what they thought of my truck and me. Other nearby techs who saw him hit the stack of tires but did not know it was my truck that just got sideswiped started laughing. When I asked them if they thought it was funny that my truck just got smacked they got straight faced and scattered. I informed the manager what just happened he said he would speak with Jaime. Jaime did the job again and this time did it correctly but he kept insisting it was my rims that were bent. He pointed out how they were wobbling while on the alignment machine. I informed him that the tire he currently had on the machine was from the rear and that rear tires have nothing to do with the steering wheel vibrating. He then realized that he was not dealing with a complete fool and he could not get one over me, he completed the job, and guess what this time it was done correctly no vibration. It is very sad that a store like Sears has be prodded along to do the right thing. I know for a fact that so many people get screwed and never know about it. I am done with this shop. I feel stuck because I have free rotation and balance for the life of my tires, but I am not sure I want to keep going through this aggravation every time I need this service done. I will tell everyone I know to steer clear of Sears Auto. Please look into this before you get the reputation of being a Shit Shop, I know you have that reputation with me. I will go and pay for a rotation and balance service at another shop to get quality service. Lessons learned: You get what you pay for.

This is the letter I wrote Sears:


Dear Sirs, I arrived in TN after a 6 hr trip from Savannah, Ga. with my three kids, after having to charge my 5 mth old battery in a Kroger parking lot ( my husband is deployed to Iraq). The van made it to TN fine, but my sister encouraged me to let her mechanic look at it. I brought my van to my sisters' trusted mechanic on Dec 28, 09, where it was confirmed that I had a bad battery. Since I purchased the battery at Sears, I brought my van into Sears at Hamilton Place Mall in Chattanooga the next day, and told them the battery was bad and asked if they could check it and change it. Anthony is the salesclerk who helped me. The first impression I recieved was of a man with dreadlocks (which is not the problem), his pants hanging off his rear, and complaining about wanting to go home. I felt as though I was a bother and that he really didn't want to help me. It was definitely not a good first impression for Sears. After about 1.5 hrs, I was told that it was the alternator- not the battery that was bad, and that it would cost over $300 w/ installation. I insisted it was the battery and not the alternator and asked if the battery was checked and told him that my sister's mechanic said it was the battery. I was told that the battery was not checked, because once a problem is diagnoised the machine stops and they don't go any further.I asked if they would check it anyway and he insisted that he couldn't. I called my mechanic in Savannah, Ga., who had just serviced my van a few days before my trip, and told him the symptoms, and asked if he noticed any problems with the alternator. He said it sounds like the battery and not the alternator and that if it was the alternator, a light would be lit on the dashboard- and there wasn't. I was so fed up by this time, I told Anthony he was trying to take advantage of me and that I would drive all the way back to Savannah with a bad battery, and take it to my mechanic whom I trusted. Anthony did not seem to have a problem with a woman and three kids driving 6 hrs with a bad battery. I did not receive a print out of the test showing that I had a bad alternator and didn't think to ask, but was told by my mechanic that I should have received one. The next day my sister insisted I take it to the Sears in Hixson and said they were honest there. I took it in and reported my complaint to the General Manager - Tim. After a few hours we returned to find that they had confirmed, that the battery was bad and that there was nothing wrong with the alternator. They gave me a brand new battery and apologized for my experience at the other Sears. Since the team at the Hixson Sears had a completely opposite diagnosis than the team at Hamilton Place, one of them was lying and since I have the printout from the diagnotic test from the Hixson Sears, I'm inclined to believe it was the team at Hamilton Place that was trying to take advantage of me. I am writing to make sure that no other woman, or any man for that matter, will have to go through what I have had to endure. It is appalling that there are those who would try to take advantage of a woman and her kids- whose husband is deployed, fighting for our freedoms - especially in hard ecomomic times as these. That experience has definitely warped my view of Sears and I will make sure I tell everyone I know, of my experience. Since my husband commands about 5, 000 soldiers and their families, many people will hear about my experience. And since word of mouth is the best advertiser, I don't think the service I received from Anthony and his crew, is the service you want your customers to receive, or hear about. Thank you for time and effort in making sure this doesn't happen to anyone again.

I ordered two pairs of shoes from Sears on Dec 12, 2009. One was delivered and the other pair was out of stock from the warehouse and was refered to a Sears store in New Jersey. The next day I received the wrong size and wrong color pair of shoes. I called Sears and spoke with Morgan, agent #83732. she stated sears would send a UPS call tag to have the shoes picked up and would credit back my purchase. After waiting almost two weeks, and no UPS pick up tag, I called back and spoke with Casey, agent #71621. Casey assured me this would be handled and I would receive my credit. Now it is Dec 30, 2009 and still this situation has not be handled. I called Dec 30, 2009 and spoke with Mary. I dont expect a call tag to come. Now I have wasted about two hours of my time trying to fix a mistake sears has made and can not seem to do what they day they will do.

Sears has the worst service that I have ever experienced. I waited on the technician for over 5 hours. I took a half day off from work. He showed up after 5:00pm and still did not repair my A/C. It is rattling like a train. He did not put the parts that were ordered in my A/C and lied to me when I asked if he did. The second technician stopped by and waited 15 min. for me and left. I arrived 5 min afer he left. When I called the service center the lady hung up on me. They should be shut down just as Montgomery Ward.