I purchased a Kenmore refrigerator one year and one month ago and the unit quit working. Sears refused to give me any compensation nor a discount on repairs. I will never purchase anything from them again. A fridge should last more than one year and one month. And, I have shared my story with everyone I know. I want to be compensated!

My complaints is about these products: Sears/NordicTrack Treadmill and Amana 27 Inch side by side refrigerator and Sears Garage Door opener they failed to exchange and honor Product Maintainence Agreements purchased from 2006 thru 2009. It took me from 2006 to get a replacement treadmill, but no refrigerator or garage door opener after Sears knew they could not fix them in 2006. Sears delivered to me a oil leaking and scratches treadmill and I was told it was in a demo mode the Tuesday after delivery (11-28-09)(third day) by salesperson Eliane, it was to be a new treadmill and sales slips shows $1200 +, not a used or demonstration model, I was given a verbal gift certificate and another year warranty on it by Rich I.D. #83143 representative called by delivery and set up man Bobby Graham on 11-28-2009. I have called almost everyday on numerous and different numerous numbers and days, speaking to people from Sears who told me they would help get new treadmill delivered. This this date 12-15-2009 I still have this oily leaking item in my house on my carpet and do not know if it is damaging the carpet at present. No one will help me and I do not understand why they will not just deliver a new treadmill to me. This treadmill was a replacement for another treadmill I had been trying to get fixed or replaced from 2006 thru 2009 this delivery date.
Sears lied over and over and did not send a person to repair my treadmill, refrigerator, or garage door opener. They now have left me again and again losing food, not using the garage door opener, and now the old and new treadmill. I do not know why they boldly called me a week before 11-03-2009 to renew the product warranty on the refrigerator and the old broken treadmill since they had not fixed or honored the current product maintainence agreement I purchased from 2006 thru 2009. Now I have no treadmill (not working), no side by side refrigerator with working both sides and a garage door the does what it wants to if you dare use it to lift up its weight. I need help and Sears just appears to lie and lie and the Blue Riboon people Robert Forrest and Melissa and Rose Jeniolo Representatives referred to help and they have lied to me over this past year. During 2009 these Blue Ribbon Representatives have closed my case during a time they asked me to let them come out and try again to repair these products. I have been told my case was close and Mellisa had left the Blue Ribbon and then Robert had opened it up and then close the complaint out after promising to get the garage door opener fixed or replaced if I let them try to fix the treadmill by placing the parts sent out for repair while Melissa had the case closed. After I selected a treadmill, Rose Jeniolo called me and refused to do anything to get me a new refrigerator or garage door opener. I had not had the treadmill delivered. I must admit this person Jeniolo was very nasty to me and daring me to keep on trying to get help for lost food, refrigerator and garage door opener. I never could get the food replacement as promised by them for the numerous times I lost food. I had people from the National Corporate Office for Sears promise, The manager Mr. Anderson tell his repairmen to fill out the food lost forms at my house one more than one occassion and the Blue Ribbon people tell me I was going to get it to cover $250.00 each time. I never got any of that food lost money from 2006 to 2009 and numerous loses. I had a repairmen come to my house for all three products who did not know how to fix one or even all three of these products. I had repairmen come to my house and refuse to order broken or on working parts for the refrigerator, one who did not know about food and how to read or use the computerized digital control panel, one who ordered parts that were not the size right for my refrigerator, one who never knew where the motor was located, one who told me that the crisper boxes that I continued to lost all food in them was not covered by the agreement and infact no internal parts were covered by the agreement, but he lied and wrote lies to them that all of my food was spoiled, but this was my complaints of not being able to keep food fresh with in three days or less of purchasing and the refrigerator was running on the highest levels. I am feed up and still losing money from Sears negative actions.
I will say that the manager of the Merrillville Store did all he said was in his power over the years to help with my complaints, but people he contacted did not give me a new replacement refrigerator nor garage door opener and have not completed the delivery of a new treadmill of a higher value per the Production Maintainence agreements. I do not know why any one would purchase anything from SEARS if they had been through what I am going through from before 2006 renewal of the Production Maintainence Agreements ending 2009. Be careful because they might take back what you can carry back to them, but they will not help you if you cannot carry it back to them and try to be a honest paying customer. loyal for over 20 years and other family and friends were who now questions where. They have lived through this nightmare with me and they will not be silent when talking to their friend and so on and so forth.

I purchased a Dishwasher from this store and paid for installation charges. I signed an installation checklist which stated "Sears assumes the customer's existing facilities are up to code and can accommodate a basic installation." At the end of the paragraph it says:"If additional work is required to meet this criteria, it will be the customer's responsibility. Any additional charges will be quoted and approved prior to the start of the job." This Sears store is a co-conspirator in this scam, in that they readily accept that the installer can use this paragraph for additional charges, needed or not. In my case, the installer told mne up front that I would need an additional water line and that would cost $50.00. After much discussion, I said go ahead. Installer later said that water line came with the machine. Still later he told me that a duplex box had to be installed and that would be $50.00. Being a person who is probably as dumb as a fence post, I paid the $50.00. I later found out that the installation instructions give directions to use the existing plug or to hard wire the maching to an existing line, so the duplex was not needed. Appeals to local management have not yielded any satisfaction. In my opinion Sears endorses and does not attempt to contro these additional charges, making them a co-conspirator.

Last year, I purchased an item of clothing (for a gift) with my Sears credit card. I paid off the balance in two monthly payments. Sears then kept billing for an unpaid balance. After corresponding with them and their refusal to budge, I notified my state's Office of Attorney General. They notified Sears/Citibank about the complaint and after much ado, they could not get the matter resolved. Since I'm not wealthy, I feel the only thing left is complaint websites such as yours -- a way to air my complaint about Sears/Citibank, thus giving them some negative publicity.

on 11/28/09 my shopping experience with sears has mean nothing but aggravation, i purchased a treadmill after being told there were three in-stock, no more than ten minutes i received a call informing me they had none in stock, i took the option to wait for one them to order one.12/9/09 received call from sears letting me know my purchase was ready for pick-up, called the salesman(Alex), to ask why it was for pick up, when i paid for delivery, at that time i found out i wasn't even in the system.after some time i was told everything was taken care of and would have my purchase delivered 12/12/09. today they brought the treadmill, had to take it back due to missing parts. i called sears, talked to the manger(brain), i was told i could wait another two weeks.(unacceptable). i informed him of all the inconvenience i have been through, and how i felt they should make this right. when asked what i would like them to do, i said i feel they should give me a treadmill that they do have in stock for the same price i paid, even if that meant going up a step. brain informed he would meet me half way on the difference, which meant i would have to pay a couple hundred dollars more. i declined and canceled my order, why should have to pay more than i can afford, when all this could have been avoided by the salesman making sure my purchase was in-stock.in case there is something you can do to make this right i have included my sales number(018040716458) thank you.