I Work For Sears and have been there for the past 3 yrs, them mofo's dont pay enough all assoiscates in there work like dogs for $5.75 hr plus commission gee wiz!!! that freakin place shouls shut down

One day last week we received a SEARS WISH BOOK in the mail. I remember sitting for hours when I was a child circling all the times I wanted. Me and my brother wore the books out each year flipping pages wishing and wanting. I encouraged my four year old to do the same. BUT apparently this year all you can do is WISH!!! I have tried to order two items out of this 2009 WISH BOOK to be told they "are items not found". Yes you are reading this right they pictured toys that they dont have to sale. They took my email address and told me that they would request the items and email me IF they got them. Note these items are not out of stock or on back order they simply DO NOT EXIST. She suggest I try looking for them in store. Well were I live its a hour north south east or west to a SEARS. Of course I dnt have time or money to go searching stores so unfortunately this years SEARS WISH BOOK MEANS LITERALLY WISH, WISH, WISH cause you arent ever going to get it. (items were: a bed tent and sleeping bag)

Purchased on 11-5, 3 installers so far none of which have fixed it. They have my $300 something dollars and I still have a garage door hanging by a 1/8 inch piece of steel, rigged to a bracket. I can't reach anyone to assist me, can't locate proper complaint numbers and am given the run around from all sides. Whatever happened to the SEARS we knew as kids, when you could actually depend on someone to provide good customer service. I'll never buy from SEARS again. The days of the trusted repairman are long gone.

I bought two appliances at Sears This last Saturday, 12/05/2009. These producsts were delivered today on time, however I have a question as to a rebate which was promised. I have been on the phone for 37 (thirty seven) minutes and am still waiting, listening to the voice telling me that "all representatives are still assisting other callers", and thanking me for my patience. I have lost my patience and think that this is outrageous and should be corrected immediately. 41 (forty one) minutes have gone by, and as I am sure there is nobody on the other side of the line at this point am giving up and will have to go personally to the store.
Thank you

Howdy!

Get ready for a lot of CAPS, but I am furious...I mean every CAP!

DO NOT USE SEARS! I was just screwed out of a $200 rebate I was going to use to buy X-mas presents for my family. They will take your money, then later find a bizarre technicality to deny you your rebate.

If you want to take my word for it and boycott Sears, thanks! We're done here. If you want to hear my gripping DaVinci Code story, read on:

So, I bought a TV with a wall mount. When I filled out the rebate form online, all it said was:
"H090636 08/23-10/03 $200.00 Rebate on Installation when you buy any 40inch or larger Television Along with Installation and a coordinating mount at Sears.com. Rebate paid via Prepaid MasterCard."

But as I found out after my rebate was denied 3 months later (too late to return the item for those keeping score), if you are one of those people savvy enough to shop online, but old-fashioned enough to still print and mail in a rebate form, there is a .pdf you can print out. ONLY ON THAT PDF DO YOU FIND THE FINE PRINT:
"To qualify the television, mount and installation must all be purchased in the same transaction. Includes
Television Mount item numbers 75068, 75078, 75083, 75084, 75080, 75090, 75092, 75093 and 75050."


Well, silly me, I just bought the wall mount that SEARS RECOMMENDED FOR THAT SPECIFIC TV IN A HUGE PHOTO NEXT TO THE TV I BOUGHT ON THEIR WEBSITE!!! You would think that the mount they list next to the TV you buy would be a "coordinating mount", right? HA! You've never dealt with Sears, I see...

But I hear what you are saying, why didn't you check to see one of those 5 digit number matched your wall mount? Good call! It must be on the website:
Level Mount FIXED/TILT MOUNT FITS 34" TO 60" TV'S AND 200 LBS.

Sold by Sears | Online only | Sears Item# 05799338000 | Model# DC60T
Rating 5 (1 Reviews | Write a Review )
Well, no 5 digit number there. Maybe I should check my receipt...


60 in. (Diagonal) Class 1080p 600Hz Plasma HD Television

Item #: 05775839000
Salescheck #:
093000493373

RC: 2927-9171-3206-3393

1


Television (wall-mount) premium setup includes unpacking, inspection, mounting tv on bracket, connection to 3 components, bundli

Item #: 01057224187
Salescheck #:
093000493373

RC: 2927-9171-3206-3393


FIXED/TILT MOUNT FITS 34" TO 60" TV'S AND 200 LBS. Sold by Sears

Item #: 05799338000
Salescheck #: 093000493372
Sale Date: 31-Aug-2009


RC: 2827-9371-4207-3397


Hmmmm...I see an 11 digit number, a 12 digit number, and even a 16 digit number. The price of the installation was a five digit number, but that's the closest I have. Where are these 5 digit numbers?

To find the answer, I turned to the crack management team at Sears. Here's where it gets fun. You may not realize it, but you have been looking at the 5 digit number the whole time! You remember the 11 digit item number from earlier? Well, pay close attention to that. I'll give you a few minutes.

If you have figured it out, congratulations on cracking the code! If not, I'll explain it the way the Sears management team explained it to me:

Those 11 digit numbers all start with 057. Because they all start with 057, the 057 DOESN'T COUNT! You can ignore it! It doesn't exist! You know what else doesn't exist? Zero. And you may have noticed the item numbers all end in three zeros, and since zero doesn't exist, you can ignore the last three digits too! So if you ignore the first three digits, and the last three digits of an 11 digit number, you have...A FIVE DIGIT NUMBER!!! The mystery is solved!!! That's where the 5 digit numbers are!!! Well, now that we have solved the mystery, oh, well clearly I didn't buy the right mount. I just wish I wasn't so stupid. According to Sears management, I am the only person that has EVER had this problem. Just me. I'm the idiot. So if you are reading this and you didn't figure it out, don't tell anybody, because it will only prove you are as stupid as me.

So according to the Sears management team, there is nobody in the Sears hierarchy that can help me. The woman I talked to said she would be fired if she authorized a rebate to a customer that "didn't read the form". According to her, Sears can't do anything.

I know what you are saying, sue them! I REALLY want to. However, this is a $200 rebate, and court costs in small claims court for a lawsuit of this size total $120, leading to a profit of $80. I wish I had enough time on my hands to file a nuisance lawsuit, but I have a one year old son. I have very little free time. Just enough time to write this e-mail and send it to everybody I know. ;)

Please forward this, and again, if you have any sympathy, DO NOT USE SEARS!!!

Thanks!

Ben Dixon