I am EXTREMELY upset at the endless service calls that are not repairing my dryer. I called Sears on November 9 to schedule a repair on my dryer which was displaying an F-41 code. I was very clear what the code was and how it was non functioning and purchased a service agreement on the dryer. It took over a week for the technician to arrive on Nov. 18. He diagnosed the problem as a bad motor (apparently incorrectly) and told me that the motor had to be ordered. The parts arrived on Monday Nov. 23rd and the technician was scheduled to arrive between 8 am and 12 noon on Wednesday, Nov 25. Around 11:30, the technician called me to tell me he was running a"little" late and was it still ok to come. Since my dryer had been broken for over two weeks, I agreed. He showed up at 2:30 pm and then informed us that the motor housing was cracked so it couldn't be used and he would put in an "emergency" replacement part order. That part took until Tuesday, December 1 to arrive. I was told a technician would be out between 8 and noon on December 2. Because getting a working dryer is a priority, I canceled two important meetings including a 9 am doctor's appointment about a cyst in my brain, so I could be home for the repairman. At 12:30 (when I could have been to the doctor's and easily back), I called to find out where the technician was. The CSR texted him asking him to call me with his ETA. An hour later, I still hadn't heard from him and called again. During that call, he called me to tell me he was done his prior appointment and was on his way and would see me when he "got there". Quite honestly, given the history and the length of time this repair is taking, I should have been a priority repair and the first on his route, rather than the last. (Run the route backwards if necessary). I had been speaking to a supervisor at the time he called (who did apologize) and suggested I talk to someone in customer care. The woman I was transferred to had quite an attitude and told me that she could file a complaint about him being late, but that the routing is for the driver convenience -- essentially telling me that as a paying customer MY convenience was completely irrelevant. And although the part was ordered as an "emergency" the repair was not an emergency since it was "just" a dryer and there were no emergencies with dryers. She then went to try and find out exactly where my technician was since it had been over half an hour since he'd called me and he still wasn't here. I sat on hold for 10 minutes before she disconnected the call. I tried to call back and was put on hold for more than 5 minutes before I hung up in sheer exasperation. The technician FINALLY showed up at 2:45 pm only to spend 2 hours working on the machine to tell me he couldn't fix it. He was wrong on the first visit -- it wasn't the motor at all, but it was the motor BOARD that is the problem (he discovered when he tested it with his volt meter), so another part was needed and he put in the order for it, but had no idea how long it would take to get here -- and that this is the problem with buying electronic appliances. Seriously? I can not tell you how aggravated and angry I am about this entire situation and the customer care and service I am receiving. I have 7 month old twins and a 3 year old so a significant amount of laundry. Our nearest laundromat is over 30 miles away and is super expensive (around $5 per load to dry). I am a busy mom and have already had to spend three full days waiting for a service repair man and have been without a working dryer for 3 1/2 weeks. This is a completely unacceptable situation to our family. We spent good, hard earned money purchasing a dryer that we expect to work. We spent good, hard earned money purchasing a service agreement. There is a significant amount of waste of resources (failing to diagnose the problem correctly in the first place -- especially when now I learn that the F-41 code MEANS the board is bad and that was communicated to the repair center from my very first contact) as well as my time. I am an extremely dissatisfied customer who STILL does not have a working dryer.

In the last nine years my husband and I have purchased two Sears Kenmore Dishwashers. We bought an extended warranty for the first one and didn't have problems with the dishwasher until after the warranty expired. We no longer purchase extended warranties because it is expensive and we've never found it to help us. It's ridiculous to have to protect every purchase by spending more money, especially after already having spent around $500 for the dishwasher! A dishwasher should last more than two years! We bought our current dishwasher from Sears in January 2005. The problem with this one is exactly the same as our previous dishwasher. The motor/pump assembly is no good. To replace it would cost as much, or almost as much, as a new dishwasher. Sears is refusing to replace the motor/pump assembly because we did not purchase an extended warranty. This kind of poor customer service forced us to buy a new dishwasher, and the inferior products sold today are filling our landfills way too fast. Because of how fast the motor and pump assembly has failed, I'd like to know how many other dishwashers of this kind have failed prematurely. It's a Kenmore Ultrawash Dishwasher. Model number: 665.1602 Sears responded to this complaint in a very negative way. I complained to the Better Business Bureau and Attorney General but Sears said we were just out of luck and they didn't want to do anything to resolve this problem. I'm telling everyone not to shop at Sears for anything.

My Kenmore diswasher stopped working after four years . Leaking all over the floor so i went online to set up an appointment to have their service department come out to the house and look it over. For their fee of $50.00 . I took off work a half a day just to make sure I would be there when he arrived. You have to schedule morning or afternoon with them. So I get home, Hang around the house all afternoon and when it gets to be about 5pm I decided to call and find out where this guy was. Well after 10 minutes of talking to their HI Tech Crap of an automated answering service I got some one to talk to. They tried contacting the service vehicle but of course the excuse I got was that their computer system was down. You know how many times I have heard that . Give me a break. To say the least I lost a have days worth of wages becuase of this and I canceled the appointment. Never ever again will I rely on Sears for anything.

I am very frustrated with Sears. I bought a washer 4 years ago. Front load washer. I loved it. Well, 4 years later, the washer has quit and the Sears techs cannot seem to fix it. They have been to my home 5, yes 5, times. They have order this part, no its this part, no its this part. They left my home today for the 5th time and still did not get it fixed. SEARS will NOT replace the washer. HOw rude. I thought they would stand by their products. I did not go to the warehouse and say "I will take that one, I like lemons". They delivered me a washer that no one can figure out. No one at Sears cares. I just spoke to two different people and they say "sorry, we cannot replace it." I expected this washer to at least last me 15 years if not more. 15 would have been great. ...not 4 years. I told them this is not a 10 year old washer we are talking about. This washer is 4 years old. Even the techs cannot figure it out. WHY won't Sears stand by their product??? I am going to the laundromat now for the fifth week. Where can I get help to get this solved? What happened to the times when the consumer was the important part of the equation? Without the consumer, the company would not last. This nightmare has become a sore spot and I DO NOT recommend anyone go to Sears to purchase their appliances..They will not stand by them!!!

We ordered a washer and dryer on thanksgiving morning 1215 m.
We received a confirmation number. We paid with our debit card. My husband called sears.com and bought the extended warrenty and asked how we were to receive the paper work and all of his questions were answered. We checked the bank on line and yes there was the transaction. So our washer and dryer were suppose to be delivered Sat. On sat. there was no delivery so we called sears.com only to be told the order was cancelled due to insufficiant funds in the account. I rechecked the bank account, money was there and the charges for sears were also there. I call our bank. Sears ran our bank card twice. So i call sears back only to be told "we are so sorry and the washer and dryer are sold out ". We are sorry we ran ur bank card twice. The money will be returned to ur account in 5 to 10 bussiness days. Well if sears would not have ran our card twice we would have had money to go to another store to purchase the washer and dryer on sale. I am not upset because they ran out of stock... i am upset they ran our bank card twice and it takes almost two weeks to get our money back. I will never be shoppping at sears again.