Oasis washer purchased 3/25/2007, model #110.27086604, serial # CU0271228 is a LEMON. The washer spin cycle sounds like it is an airplane on takeoff and continues throughout the spin. We have tried to set it on low spin and medium spin, but it still roars through the cycle. We cannot even hear out TV in the next room which is open to the washer area.
Now, water is coming from the bottom. My husband pulled it out from the wall and water with brown specks in it was all under the washer. We cleaned it up, but it still leaks. We have to put a towel next to it to contain the water, then ring it out each time the washer is used.
We need something done. Like a new washer. This is junk and we do NOT want to keep it due to continuing problems we have read about, after repairs. Since experiencing these problems, I have read on line that many, many people have the same problems with the same washers. When can we resolve our problem, someone needs to call us at the above number and give us direction.
We have all Kenmore appliances: Dishwasher, refrigerator, freezer, air cleaner and washer/dryer. I would hate to have this bad quality washer affect and future purchases of Kenmore products.
Sincerely,
Kathy & Mark Smith

When my refrigerator quit working, I was scared. I had, of course, just gone to the grocery and I wasn’t sure I could afford another in time to save my food. I work a minimum wage job and two part-time minimum wage jobs in order to make ends meet. I am divorced with two small children and I am a part-time college student.

I went to Sears in Paducah, KY to see their selection. I explained to the sales associate I needed certain height and width specifications; 67 ¼ ” maximum height. He showed me a model and claimed it was only 66 15/16” tall. He also showed me the spec card on the front of the refrigerator, which matched what he said. Fortunately, I was able to get together enough money to buy the refrigerator that day. However, they could not deliver it for two weeks, and they charged $65. I was willing to pay the extra because it would obviously not fit in my car, but I could not possibly wait two weeks. I could not afford to eat out every meal for the next two weeks, plus we have refrigerated medications. I borrowed a truck and came back to pick it up.

A young man and girl brought out the refrigerator on a dolly. As he was going over a curb, he let it come off the dolly and fall into the truck. The impact caused four quarter sized dents and a 12” black mark across the side of the refrigerator. I asked the girl what she intended to do about the damage. She never said a word and turned around and walked back into the store. We never saw her again. The young man continued trying to get the refrigerator to the truck, but he dropped it again allowing the door to hit the truck. It slightly bent the bottom of the refrigerator and put a small dent in the door. I went in to find a manager. At this point, I was in tears. I was told by a manager they would give me $50, take it or leave it. I felt forced to take it, plus, it was Halloween and my girls were waiting for me to get back to go trick or treating. The divorce has been hard on them and they depend on me to be there for them.

Once I got it home, my dad and I got it unloaded and into the house. When my girls got back, my youngest noticed it was the wrong refrigerator. She noticed the freezer opened out, instead of pulling out; it was a bottom freezer. That’s when I noticed it was going to be too big to fit into the hole, under the cabinets. They had given me the wrong refrigerator. I measured it and it was over 68” tall.

I immediately called the store. The sales associate I spoke with remembered me needing certain specifications. He said it must have been labeled wrong. He also said no one was there that was authorized to make a decision regarding this matter, but the manager would be in at 8 am for a mandatory Sunday meeting, and that he would call me. The entire conversation took about 3 ½ hrs, on and off, while I should have been enjoying trick or treating with my girls. They were confused and I think I scared them because I cried most of the night.

Sears did not open until 1 pm on Sunday. By this time, I had already spoken with customer service, twice. During the conversations I was told Sears does not make pick ups, only deliveries. They would pick up the old one as long as we bought another one from them.

Once the store opened, my boyfriend went to see what he could do. I had a meeting out of town and could not go. They told him I could bring it back and they would apply the purchase price to another one. However, the only one available was $300 more. I can not get the truck again and I can not afford another $300. Since I cannot bring it back, I can’t get my money back, which means I can’t go buy anything else. They told him the manager was not there, but he had left instructions for everyone in case we came in. My boyfriend asked why the manager hadn’t called like we were told, but no one knew. He was asked to call me again Monday.

I have cried all weekend and this has scared my children and they have cried all weekend. All I am asking is for Sears to bring me the refrigerator I thought I was buying. I feel they either tricked me into buying a refrigerator at lower price knowing that once I found out I couldn’t use it, that I would not have any choice but to buy a more expensive model, like bait and switch, or they switched my refrigerator with another one and will not admit it. They only claim they misrepresented the refrigerator specifications. In the meantime, I’m sitting here crying, looking at a refrigerator I can’t use, wondering what I’m going to do next, and still waiting for the manager to call me.

My siblings and I purchased a Sears Kenmore Refrigerator / Freezer from Sears 15 months ago as a gift to our parents. This last week the refrigerator part quit working. My dad Called sears and was told it would be at least two weeks before they could send a repair person to look at and repair it. Needing immediate action he called at least three independent repairmen to see if anyone would come out and fix the problem. He was told by everyone he contacted that they could not work on this product because Sears would not release the "codes" to the electronics, thus making it impoosible to service them. Sears has a monopoly on repairing it's products. Had we known this at the time and had we known that their repair services would be at least 2 weeks before anyone would even come and look at any problems we would have never purchased this product.
A little history is needed here to show just how bad things have become. As far back as I can remember (I am 46yrs old). my family, parents, and grandparents have used Sears products and appliance. My dad has alway purchased and used Craftsman tools and equipment. My grandfather did the same. Some of my dads fondest memories as a child is getting to make the 60 mile trip into the city to go to Sears to make Christmas purchases, etc. This tradition has passed on to my generation. I will always remember going to the Sears store in Ft. Worth, Tx with my parents. The special treat was always stopping at the candy counter and getting the chocolate covered peanuts and maple nuts for my mother. We wore Sears clothing, we used Sears appliances and tools and yard and garden equipment. Always with no exceptions that I ever remember did we purchase any other brands.
That has changed now. The customer service at Sears has gotten extremely bad. The products that used to last forever seldom more than a month or two out of the warranty before they break. A refrigerator should last for years. Not any more.
It used to be that when you had a problem with Sears' products you could take them back or have a serviceperson out right away. Now you get put on a waiting list. It used to be that you could depend on their products to last for generations. Not anymore. It used to be that customer satisfaction was guaranteed or your money back. Not anymore. Sears is playing a numbers game with it's customers. They bet that they can beat you out of warrantying their products and you will just sit there and take the abuse.
I would think that with this failing economy that the people at Sears would be interested in maintaining their customer base. It seems it is just the opposite. I know for sure they have lost at least three generations of business from my family and you can bet we will not be silent about this problem.
Dear Sears, here's hoping you do not survive this economic crisis. Here's hoping you find youself at the same end of the stick that you so willingly place you customers.

C. Mason
Texas

My Sears credit card has been billed in the amount of $59.95. I have no idea how this charge came to be. Please explain.

Also there is a charge for a Foreign Transaction Fee in the amount of $1.79. Are you responsible for that too.

Please contact me ASAP.

Mrs. Lolita Heathcote

i have recently requested to have sears come and repair my washer that i purchased from them. Three appointments have been made and two appointments have been cancelled due to Sears neglegance. I have missed two days of works andhave been terribly inconvienced without my washer.