Sears Outlet center sold a freezerless fridge that doesnt work..and now they cannot give me repair appointments for weeks!! The customer service rep I spoke to hung up on me when I tried to figure out a solution. Beware to future customers..Sears isnt a company that stands by their products!

I have a two year old frontloading washer that needed repair. The tech was here last week but didn't have the required part, which I can understand. We rescheduled for this Wednesday the 13th. from 1200 to 4:00. At about 3:00 I called to check on the status of my appointment and was told evrything was fine the tech must running a little late but they would send a message and the tech wold call. At about 3:40 I repeated the call and was given the same story. Again about 4:30 I called and once again I was assured everything was okay and they would send a message. Finally when I called back around 5:00 and was given the same old story I refused to accept that and they sent me directly to routing. It was there after 5 phone calls that I found out we were off schedule due to some computer problems. I spent my entire afternoon waiting for a repairman that was never going to come. What makes me angry is that your right hand obviously doesn't know what the left is doing. How many phone calls to scheduling was I going to have to make before the truth came out? I own 8 houses and buy appliances regularly and expect better service then I was given. I cannot believe that Sears kept telling me everything was fine with my appointment while in fact people at Sears knew otherwise. I am not a very happy customer!!!

My Kenmore dishwasher was no longer working correctly. I was recently out of warranty I called to have a service call to determine source of [roblem, edt of cost to repair so I may decide to repair or buy a new machine.
3 days off work, many phone calls and confirmed appointments, the serviceman called and agreed to show on a sat morning.

He did show with a young fellow, 'he was teaching the ropes'. In ~2-3 minutes without taking anything apart he says I have I have a worn out pump and a leaking drum. No water had showed because the leak was as yet small and at the back.

These are 2 of the 3 most expensive parts. I suggested that I'll just buy new to which he praised the old machines and degraded the new.
I heard him on the phone trying to source a pump privately.
I wanted him out, I would think it over, He handed me a bill for my sears account and left.

I called the sears store and after a very lengthy bouncing from one dept, service centre to another, along with no returned calls got no one responsible.

After a week of calling, I went to the store and remained at customer service promised a manager for a couple of hours but no showed. I returned and again waited until a young woman showed. She said she was very new and did seem concerned. She was more concerned as they do not have service calls on sat. That was an incorrect manner to source parts, and the invoice was not in the system.

We had found a service guy scamming. She would take this up the ladder. I thanker but advised I would not be paying for another call.

I tried to get another service guy but was promised but ignored or the same guy was to be sent out. I clearly stated I did not want this man in my house.

Nothing happened.

After some 25 phone calls and 18 written request to have this sorted out I refused to pay any more on my account.I was in touch with their Can. head office e mailing Directors. I was passed to a woman, who pormised an account review and a credit. Further I was given a managers name.

He was too busy for ~6 wks. He would look into it. I sent in material good faith payment. I had to chase him down some 2.5 months latter. He says he just wants this to go away, he has nothing to do with service. I told him I needed another dishwasher and suggested we could work out something on the price,

In the meantime the HO lady advised via voice mail of my credit which does not cover the now included service charge and interest. I never did get to speak to her again. I followed there credit dept to the US where I was told that they an arms lenght company owned all the sears account charges and the store dealth with the products. No credit. Not their problem. I pointed out that they have a contract to purchase current charges a a discount for this sort of issue etc, so they could adjust my account to no avail.

The locale manager said he would take up the interest, service call issue and we agreed on a credit but only if I purchased the new dishwasher. I did and he didn't.

I bought the unit, it was installed three days late, the felliow left all packaging materials and came alone so I had to help him carry this up the stairs.

The managers cell number was no longer in service, he would not return calls. HO says he denied any such arrangement. I provided a breakdown with all charges a good faith (3) payments and a bal. I offered to pay bal less s/c, half of latest delivery/installation and interest since problem. They ignored and then refused.

I refused to pay. The interest kept mounting. I have invited them to sue me, they will not. They point out the damage to my credit rating. They refuse to report this as a disputed amount.

The debt will one day disappear due to the time limitations. I have not purchased another item from Sears.

Looks like everyone lost and they could care less, must be part of their business plan. X % loss due to poor products/service/etc. as a part of reserve for write offs.

Nice business. Refuse to pay them, write a letter to co. and BBB, local politician. Be prepared to go to court, although they do not sue as they would lose, and its bad for image . Enough people put up with the rip offs and bullying to keep them profitable.

If they screw you don't pay, don't buy again only when profits drop enough will there be a change.

At least they are in good company with a lost of those sub prime lending bankers, non disclosure re blunders of debt and the worst used car salesmen.

Purchased a 54" lawn tractor from Sears Friday April 8 (in the afternoon) It cost me over $2000.00 The mower quit with in 1 hour of use. called Sears and got no help . Took the mower back to Sear Saturday April 9 in the morning . They had to start it when they backed it out of my trailer --it started but idled rough. The store manager took the mower but charged me a 15% restocking fee
saying it was a "used" mower. The mower did not work as it should have ..I'm not willing to spend 2 grad for something that does not work

Balloons are horrible for the environment yet i see them in Sears all the time ... not just keeping old ones up for a couple of days but making new ones all the time ... this is very bad for the buisness. There are people out there who are allergic to latex therefore they are not able to shop there am I right? Children love balloons but they are also a choking hazzard especially the red balloons are horrible if a child were to injest it, you cant see it through an x-ray I was told and during sears days red just happens to be one of the favorite colours sears uses . Also the poor employees that would have to actually blow up the balloons causing thier fingers to blister cant be a good thing with the balloon dye and all . Hours and hours being wasted when they could be using it to actually clean the store it looks like a tornado hit it then people would actually want to shop there maybe. Just money being wasted and more garbage for our polluted earth!