I have had a credit card with Sears/Citibank for several years and have been a perfect customer. Yesterday, my credit limit was lowered from $13000 to $250. My credit score is 720, and I have never been late on a payment. However, Sears made this decision with no basis, and all they have done is lost my business.

October 26th, 2009
Lisa-Cindy Yankowsky ([email protected])
12 Bellefeuille
Mercier, Quebec
J6R 2P1


To whom it may concern,


My name is Lisa-Cindy Yankowsky and I am a regular shopper at Sears. I have a Sears card and always used my card wether it was purchasing from the store directly or ordering from the catalogue. I have always paid my bills and never had a problem with your company. During the middle of October, I called the Sears toll free number to order several items from the catalogue. Usually, Sears calls me to tell me that my order is ready but I didn't hear from them so I took it upon myself to call and see what was going on. The service lady told me that my items were ready and that Sears doesn't call to advise their clients when orders were ready anymore. So I went to my local pick-up place ( Chatel Cleaners on St. Jean-Baptiste St. in Chateauguay) and they told me I couldn't have my item unless I paid them cash. I was in shock and immediately called the number in back of my Sears card. After 20 minutes of trying to speak to a human being, I was flabergasted when the consultant told me I had not used my Sears card since 2008 and that they cancelled my account. I found that extremely bizarre and unprofessional since my last payment was in August, 2009.
I am very upset and disappointed with your establishment. I have been an activer consumer for many, many years and to be treated like this is inexcusable. Nobody ever called to advise me that my account was cancelled if so, I wouldn't have gone through the trouble of ordering a bunch of items and go to pick them up if I had known. Also, last Christmas, I made a huge order from the catalogue and all of the items I wanted were back-ordered. I told the consultant to cancel the order since I wasn't going to get them for Christmas and low and behold, someone from Sears called me after Christams to tell me the order was ready. I find that your company services are very unorganized. I know your establishment has many consumers and not having me as one may not matter but word of mouth spreads quickly and I have a big family that also shops at Sears frequently. They too are not happy about what had happened.
Sears is a wide known store with a great amount of consumers. It is wrong to treat your clientel this way especially when you have loyal customers like I. Well, had.

Thank-you for time.
Sincerely,
Lisa-Cindy Yankowsky

Purchased a stove and refriderator from our local sears store. We were told that our local sears store would not install our gas stove. My husband said not to buy it, but I liked it and I did it. WHAT A NIGHTMARE! Appliances were delievered ok. But, we could not get anyone to install the oven. I called sears and an appointment was set up but never keep by them. I had to pay upfront $109.00 for them to come out. So, on the phone again to have those charges reversed, and still no set-up. But, the oven sure was pretty setting in my kitchen.lol...My husband found someone not affliated with sears to do the setup..I will never buy anything from Sears again. They do not service what they sell in a timely manner, or at all, you cannot understand their service representatives, and they just simply, SUCK.

I called into Sears to get questions answered for my mother, who is hearing impaired. The gentlmen wouldn't talk to me in her place. If I had called impersonating her instead, I could have gotten somewhere...but that would be wrong! When I asked to speak to his supervisor he said that he was the supervisor. He was incredibly unhelpful and rude.

Les - Operator #: 7Y9
Supervisor: Cindy Baker was unavailable to speak to

when i scheduled my appointment i told the person my dryer was not drying my clothes, and i needed service asap. i was told it would be serviced in 2 days.I chose the early am slot . he would be here at 10. at noon i called and was told he ran into a problem at his first call, he would be here at 1. at 4pm i get the call from the tech to tell me he's comming from 20 miles awayand that there was a $75.00 charge for fuel and it was after 4.i told him to keep driving! I took a day off from work for this! Never again will i buy a kenmore product or a sears or shop at a k-mart/sears owned. i called a local appliance store and they sent out there tech the next day at 730 am, fixed the problem and also inspected the washerfree of charge the total bill was $ 65.00 So if you're in the N.B. area call Stan & pauls in Dartmouth Ma. it's no wonder why sears is dying