Sears located at Southern Hills Mall - Sioux City, Ia
On Oct. 16, 09 we visited the men's dept. intending to buy a suit. Stood around and asked if there was anyone to wait on us. Kept asking and finally someone came from the office. Needless to say we were appalled that there was no one in the dept. who knew anything about men's clothing or fitting.We were told that this is no longer an option. We then went to Younkers and were greeted with a very competent clerk who knew what he/she was doing. We bought a suit, shirt and tie. No one can be competent in all departments, which seems to be the rule today.

I have been a customer of Sears for twenty years and am now retired on a fixed income; however I always buy my major appliances such a 51 inch TV, VCR, watches, and more solely from Sears. Last year I purchased a riding tractor lawn mover in Tampa, FL for the amount of $ 1250.00 and put it on my gold Sears card based upon a promotion of 12 months free of interest charges, I set-up my account in such a way that Sears received $110.00 every month for period of one year .Through out the year I purchased more items . At the end of August I called Sears customer care line and asked for my balance, they told me that they have added financial charges because the account had not been paid fully, I mentioned to him that the payment for the riding lawn mover was paid and I am still paying on other items. The gentleman said do not worry you have a two week grace period and you are within you time slot and to go ahead and make a full payment of $ 389 .00, we will waiver the financial charges; I did exactly that. This afternoon when I called the Sears customer care line to find out if they had received my payment or not; I spoke to a gentleman by name of Jordan L 1. He was very uncaring and rude and finally he said that I am sorry if our rep. had told you that we would waiver the financial charges however, I am the final authority in this matter and I will not grant you this waiver. I told him I was a valuable customer for many years, and with Sears reputation to please look into this matter because I have paid the amount I owe. He was very hurtful and unwilling to cooperate with me. Please look into this matter and I hope you can find a solution that will satisfy both of us. Thank you.

First, NEVER BUY FROM SEARS !!! Sears will try to rip off the customer every time. Bought a $30 pair of shoes from Sears. Employee failed to remove security tag on shoes. After driving 75 miles BACK to our home, we realized this. We DIDN"T realize it was an EXPLODING INK security tag (that part was scratched off). Thus, ink everywhere when taken off. Ruined shoes PLUS blue jeans I was wearing when we took tag off. Working in a retail store myself, I have NOT seen an EXPLODING INK security tag. And most security tags set off an alarm when you leave store. Since I arrived home, tag must not have set off an alarm when I left store. Called store and all they told me was "our people make mistakes". YES, but help correct them by replacing shoes !!! They wanted me to drive 150 miles round trip to bring back a $30 pair of shoes. I asked them if they were nuts !!! The 2 1-800 numbers that I called could have cared less. They stated they didn't know of any OTHER security tags BUT the exploding ink ones. They must not get out of Sears much. So, here is what you CAN do. Go around Sears and "fiddle" with the security tags. Let them explode all over their cloths, then leave them on the shelves. Oh, and just so you know, these security tags WILL NOT set off alarms if they are "accidentally" left on when you "accidentally" leave the store without paying for them. After all, EVEN SEARS says people "make mistakes" !!!

On Sunday, Sept. 20 my wife and I entered the Sears on Rt. 202 in Delaware attached to Concord Mall with the intent to purchase a new Samsung washer & dryer, which we did. We had already done the research so we literally walked in, pointed and said we'll take those two and paid in cash. Our delivery date was set to be Monday, Sept. 28. They told me to expect a call the night before the delivery to confirm a two-hour window in which I needed to be home to receive the appliances.

On Friday, Sept 25 I got the automated call asking me to call a number to confirm the delivery, which I did - all set for Monday, Sept. 28. I then got the same call, again, on Saturday asking me to once again confirm the delivery and finally a THIRD call on Sunday for the same reason. Three calls making sure that I was going to be home to receive the washer & dryer. I was instructed to be home on Monday, Sept. 28 between the hours of noon and 2pm to receive the goods.

Monday rolls around and I head home from work at noon, wanting to make sure that I would be home if the guys were ahead of schedule. At about 1:30pm the doorbell rings, at the far end of the window, but on time none the less. I show one of the men where we're putting the units and then we head back to the truck, but there is already a problem. The other guy can only locate the washer on the truck, the dryer isn't there. After some calls it's determined that the dryer was never loaded, its still at the warehouse. The man also tells me not to worry, I'll get a call to reschedule the dryer. So they bring in the washer, I tip them each $20 for the work and they're on their way. That's the last I hear from anyone at Sears for the day.

I tried to call the same number I had already called three times to confirm delivery, but I get placed on hold for 45 minutes and then the system hangs up on me. It's late so I didn't call back that evening. The next day I called the same number starting at 8:30am, I listen to the hold music for an hour before I get tired of it. I then head home to talk to a contractor at my house and once again try to call the number, I sit on hold again for an hour and 20 minutes - never once talking to a person.

After that hour and 30 minutes I decide that it's actually quicker for me to get in the car and DRIVE back to the Sears where I purchased the units than sit on hold any longer.

I arrive in the store with my little blue book of receipts in hand and head to the appliances department. Once there I immediately notice no less than four sales associates congregating near a row of refrigerators and head straight for them saying, "I need some help." Suddenly, its none of their departments and they all scatter. I stood at the counter in the appliances department for another 15 minutes, beckoning any sales associate I could find to come help me - it was always "not their department." I'll bet if I wanted to buy something I would have had more than enough help.

Finally, 15 minutes later, a woman came over to talk to me and I detailed the issue about the missing washer. She started to help me and about 2-minutes into researching the problem the phone rang, she took the call and proceeded to assist the person on the phone while I stared at her for another 10 minutes. After the call she was able to get the warehouse on the phone who informed me that "due to a misspelling the dryer was left off the truck." So the delivery is once again rescheduled, on that Thursday the dryer, which was supposed to come on Monday, finally arrived at the house. Funny thing was, when we went to hook it up we couldn't because they delivered it with the wrong electrical cord. So, yea, again, we had to take another trip back to Sears to exchange it for the correct cord.

When my wife did the exchange she found out what the misspelling was that kept our dryer off the truck. Even though I clearly answered all the questions asked of me, you know, after "how will you be paying for this?" the sales guy not only ordered us a 3-prong cord instead of a 4-prong, he actually ordered us a GAS dryer. I'm not sure what tipped off the warehouse, but they corrected his dumbass mistake that delayed the delivery of my dryer for 3 days.

I called their customer service number with this exact story and after listening to me monologue for 5 minutes the woman on the other end of the phone says, "well, thats terrible, so is there anything else I can help you with?" Else? I'm curious to know what exactly I've been helped with thus far because I sure as shit can't think of anything.

Previous to retirement from Sears, my plumber told me to get a new boiler for heat and hot water. My boiler had been a nightmare of blow ups and shut downs and was only about 5 years old when all these problems started. The company that sold it to my previous plumber had gone out of business, so repairs were next to impossible. This was not going to happen to me again, I had choices and I chose to have Sears install a new boiler, complete with service policy. From month one on I have had nothing but problems.

Number 1, Sears Policies do not say, If you have an emergency they cannot come until your regular service day. Then when the regular service day comes more than likely the boiler needs a part that has to be ordered, arrives wrong or right, has to be reordered, and reordered, and installed on your next regular service day!

Well, guess what? Here I sit after a week of waiting, no heat, no hot water. My spouse spent all morning making calls when this happened and finally got Helen, a Care Administrator who spent most of her day trying to get a specialist to come see us. Bless her heart, he came two days before our regular day and of course, had to order another part. How can a brand new boiler go so wrong? The policy covers the cost, but what happens if we don't carry a policy forever? At this point I want Sears to take this lemon out of my home and give me all my money back so I can get someone that is reliable if I have an emergency. I have been told by appointment department, boil water or use a neighbors bathroom, and no they did not have a number I could call to go over their position and get service. My spouse went on-line to get a care person. The CEO's number was disconnected!