Sears

5 stars
(0)
4 stars
(0)
3 stars
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2 stars
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1 stars
(1288)
Category: Miscellaneous

Contact Information
3450b Wrightsboro Rd, Augusta, GA 30909, Augusta, Georgia, United States

Phone number: (706) 731-8200
milo.com

Sears Reviews

Maki September 24, 2009
Terrible place
My washer quit working 6 weeks ago. I contacted Sears where the item was purchased to schedule a repair call. After 3 visits the washer first problem is fixed, but simataneouly another has manifested. Sears solution another repair call or they will refund my service warranty money (approx. $200.00). I have lost $1395.00 in wages already for their non-productive repair calls. Now have scratches on my floor and wood work from the tech. pushing the washer back into place. They think it's completely ridiculous that I won't let them back into my house or accept the warranty money back.
Alexis September 23, 2009
Fraud alert
Purchased a samsung DLP 42 inch TV 12/06 purchased a service contract for 36 mos. Mid February 2009 set ceased to work called sears for service. On February 16 technician arrived and said projector bulb faulty and would order one and it would be shipped direct to the home, reset another service call for February 26, however the bulb never arrived, back order they say. Reset for March 4th, still no bulb. Now has been reset for March 15th, with bulb to still be shipped to residence. Store mgr. At sears chapel hill store is "checking" but lip service does not get the set working again. It is time sears stepped up and replace the TV with a new one and provide a new 3 year warranty above the factory warranty. When you buy a three year warranty the first year is covered by a factory warranty, so the three year is really only two years, sounds like a bit of fraud on warranty sales.
sjx September 23, 2009
everything
Sears was my first job. I quit at one point because I was being harrassed by a former friend and coworker because I would not go on a date with him. He was spreading awful lies about me to everyone in the store. About a year later I returned (I had moved to a salon after Sears, and for some reason salons start to push the receptionist out after a few months) when I needed a job. I leanred from the manager that hired me that he had been told by the store manager that I should not have been hired, because I had accused someone of sexual harrassment and this was disruptive. Yes, the fact that I asked my past manager if anything could be done to stop the gossip and general nastiness toward me from employees was more disruptive than the actual rumors themselves. Right.

Anyway, that store manager was soon fired for not doing his job of running the store. You see, this is because Sears claims to "promote from within the company" but in reality snatches up the most ignorant, lazy person they can find to run things when a position opens up. It is also quite common for friends of the current managers to be hired, promised promotions before they are even available, and then expected to do absolutely nothing.

I was given a small raise of 70 cents. Not a huge raise, but every cent counts, right? At this time I worked full-time and was making $8.70. Then my manager (great manager, turns out he was also stealing from the company the whole time, though) pushed for me to get a seasonal promotion. I was then making $10, but my hours were cut in half. When asked about it, HR claimed I was never full-time. Funny, because I had received my benefits package when I was given a full-time job, and it clearly said I was full-time. So with the promotion I made less money. Christmas came and went, and I went back to my regular job... minus the 70 cent raise. Essentially, I went back to making even less than I started with.

I am constantly questioned about what I am doing, even though the store manager has no idea what he is talking about. When I explain things, such as "Oh you want me to do out of stocks? Can I do that on a truck day (when the stock comes in)?" He tries to cover by saying "Oh, I was just testing you." Right. I've been here since 2005. Time to stop "testing" me.

There are also plenty of skeevy LP associates, like the ones who have sex in their office, and the one who would zoom in on girls on the cameras and touch himself.

The only good thing about Sears is that it has encouraged me to stay in college so I'm not stuck here forever.
Mortolio September 20, 2009
Very disappointed
We are having problems with getting our 18 month old top of the line Kenmore washing machine repaired under the Sears warranty. We are now on our third service call for this washer within about 18 months.

It is taking way too long to have Sears select a service call. This time it was 3 weeks out. Then they didn't show up and scheduled another for 2 weeks out. Then after diagnosing the problem, ordering the parts, 2 more weeks out to actually fix. During this time we've been going to the laundry mat to wash our clothes for a family of 5. What if this had been our refridgerator? It is totally unacceptable that Sears only has 3 service technicians in our area. I've tried to elevate to the president and national complaint people but no response.

I'm frustrated and would love to get our money back on this lemony sort of washer. Sears says it has to break down 5 times within one year to be called a lemon. Let's do the math. If it takes 7 weeks to get a service call completed and we have a month in between each problem, that's 11 weeks per problem times 5 = 55 weeks, now we're over the year so we're out of luck I guess.

Can you help expose Sears for us. Please feel free to contact me as listed below.

Dissatisfied Sears Custom never to do business with them again.
Paulito September 20, 2009
No after sale service
Previously wrote about the TV that does not work. Still not working and more parts ordered to repair and NEW service date of 3-20-2009. Now over a month and current tab to repair is at $883.00 and still do not know if this will do the job. SEARS STEP UP AND DO THE RIGHT THING> Replace the TV. And they wonder why the public is P+++++.
Bukenbeg September 18, 2009
Awful quality products
I purchased what I thought was the best battery available and 5 months into a 60 month warranty the battery failed. Sears tested it as good and yet other repair shops have informed me that it is not.

Sears users a basic test which shows "good" but the charge doesn't hold there are 2 other tests that need to be preformed.
Maskes September 16, 2009
Terrible nightmare
I went to sears auto shop on January 2nd at around 1 pm and bought 4 new tires for my camry. They told me that it would take about a couple of hours so I walked into the mall while waiting for the tires to be installed. They finally called me at around 5 pm, so I went back to sears to pay and pick up my car. After I paid them (they charged me $599), I went out to the car and started getting ready for home. But before I left, I decided to take a look at my brand new tires. I was very frustrated to see that it still had the same 4 old, wornout tires! I hurriedly went back in and asked them about the 4 new tires that I just got charged for. And because it was the beginning of the year, I tried to really keep my composure! The service guy said that "apparently, another car that looked like mine came in to get an oil change...But instead it got the 4 new tires and I got the oil change." I recorded all these on my cellphone too. Golly, the other guy only paid around $20 for 4 brand new michelin tires, and I paid $600 for an oil change...Plus I had to wait almost 4 hrs for it!.The service guy the credit card transaction, and I was too frustrated to wait again, so I just went home. I called sears main customer service hotline and I was told that the mgr would call me w/in 48 hrs. It is January 7th and I still have not heard from these people. I am calling them again to take this to the next level...So to all the consumer...Beware what these servicemen are doing to your car!
Bill44 September 16, 2009
Return Policy
I purchased a soft car top carrier, made by Thule, from Sears Automotive at 1640 Route 22 in Watchung, NJ on 8/13/09. The return policy clearly states that if I am dissatisfied with my purchase, I have 90 days to return for a full refund. When I attempted to return the product on 9/5/09, I was told I was going to be charged a 15% restocking charge. The problem is this; the 15% restocking charge only applies to Special Order items. This was not a special order, so the 15% does not apply. The return policy verbiage on the receipt is unambiguous. The reason for my return was that the item leaked and therefore is defective, but that is irrelevant since I was within the return policy parameters regardless. I have reached out to their customer relations department in Hoffman Estates, Illinois to no avail. The automotive store manager is Lee Williams. The main store manager is Cos Lymperopoulus. Both of these employees were less than helpful, and are incompetent.
I am now going to the Better Business Bureau.
Ms.Overton September 16, 2009
Managing Staff
I applied to Sears at Hillsdale mall looking for temporary employment since im pregnant. I told them my conditions and hours of availibilty before getting hired. The managers agreed and told me they would treat me as well as possible to make sure im comfortable. As soon as i started working, none of that mattered. I only applied to work 4 hours a day or up to 20 hours a week considering i cant be on my feet long hours of the day. They scheduled me full time hours, and didnt want me to even sit down at any point if i felt dizzy or i NEEDED to sit for a minute. The store manger Valerie thinks shes a drill seargant, and tried to have me on my feet when there was NOTHING to do or recover.

My point is, NONE of the mangement cares abou their employees needs, or in general for that matter. All they care about is getting people to sign up for their Sears card and keeping their own jobs! I wouldnt recommend this Sears to ANYONE, pregnant or not, because theres no care or respect in this facility. The cashier manager Asaal is abou 20 years old and doesnt know a thing about how to train or care for her employees. They are rude to their customers and have many lawsuits against them!

PLEASE DONT GET INVOLVED WITH THESE PEOPLE!
CJ September 15, 2009
Simply awful
My refrigerator was running too cold & the freezer was too warm so I called Sears. The repairman was here about 1/2 an hour and said it was the Control Board and it would be $445. for the repair. I said no, let me check about what a new refrigerator cost. About 5 minutes later after going onine, the repairman said he changed the Labor code and it would only cost $330. instead. I deliberated for a minute and then decided to have the repair done. He had already changed the part without authorization & decided to change the labor code because he was afraid I would not have the service done. The part was $205 and the labor was $124. The next day the refrigerator was still not working and running the temperatures as before the repair. I called and they made another appointment. I had to take more time off work to sit and wait. The new repairman said it was the sensors and would only charge me for 2 of the sensors and $0 labor. I paid only $21. for the sensors. I called (as recommended by the repairman) to get a credit for the part that was really not needed. They told me they would only give me $92 credit because of the difference in labor codes. The sensors were $21 and they had a charge of $212 labor but was $0 on the bill. They wanted me to pay $212 labor for a $21. part installed. I argued about the part for a while & I told her I would put a dispute on my AMEX card and the customer service gal said "Thank you for calling Sears" and hung up on me. I called today the National Customer Solutions Department & told them my story and they said I received service and parts and that they would not credit me ANYTHING and gave me a case number for the dispute. They told me that I received parts & labor (even tho they were wrong) and had to pay for them. When I complained it didn't work, she said it was "their policy" and she was only following it. So am I to surmise it is my fault for trusting Sears to repair the refrigerator and regardless if it needed it or not I should have to pay for a $205 part that was not needed because I "authorized the repair". It feels like they play with the labor codes to suit their situation and generate more revenue by putting in wrong parts & charging more labor. Pretty incredible way to do business and then tell the customer its their own fault.

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