Great dissatisfaction with customer service, repair, and complaint centers. I own a refrigerator purchased at sears that has an extended warranty. I placed a call yesterday to get service and was scheduled for a repair today. This morning I received a voice message stating that their would not be a worker in the area therefore my appt was cancelled. When I called back I explained that this is the 3rd time in only a few months that this has occurred and that all of the food in both the fridge and freezer was destroyed, in addition I have 3 children who I need to feed and can not replace the food because the fridge is not working. I was transferred 3 times during that call and told that the best that could be done was an appt on Monday as they had overbooked today. When I requested to speak with a supervisor I was told that I was speaking with the person at the highest level within the complaint center and that there was no one above her anywhere. She attempted to pacify me by stating that she could get me an appt on Monday. I replied that this is not acceptable when I have 3 children in the home that need to eat, and the representative could not guarantee that Mondays appt would not be cancelled as well. She said that there was an overbooking and other than scheduling an appt on Monday nothing could be done (that is 4 days without a fridge or freezer in the middle of summer). I requested to take my complaint further and was told that it would go to her, I am not comfortable sending my grievance directly to one of the people who is included in my grievance. I can not express my dissatisfaction strongly enough. It is unacceptable to leave a customer with a long history of customer loyalty, and 3 children with no means of cooling food in the summer heat and these difficult economic times.

i have a complaint about sears in Durham north Carolina. i applied on-line three times and had nothing but problems the first two was at sears at southpoint mall they denied me my interview that i was supposed to have twice telling me i wasn't dressed right and then saying the manager was not there when it was scheduled ahead of time. now i read the everywhere on the website and it never says how your supposed to come to the interview (which was my first interview ever with the company) and it never once says what you have to bring. after the first time i went for the interview they made a second one so i could dress up for the interview and then the manager never showed up. the third time i scheduled a interview for the third time at sears at northgate mall also in Durham north Carolina and it still does not say dress up or bring anything. i get there and tell the lady in the human resources office that I'm here for my interview and told her my name and the lady (a older white lady) does not look at me when she says the manager is not there for my interview and i was not dressed nice when i came with khaki pants and a nice pressed brown shirt and black shoes. she then looks at me with a rude expression on her face and says i need a blue pen two valid forms of id a different shirt and khaki pants then goes on to say the manager isn't there anyways because they were in the process of getting a new one. i ask her if i bought a dress shirt would there be anyway for me to have an interview with anyone she gets extremely rude with me rolls her eyes and neck and says "i told you there is no manager already." i then ask if there was any manger that i could have a interview with and she says no very rudely. so i walked out feeling very disgusted by the way i was treated by both sears company's. i feel like i wasted my time with both locations since i never had not one interview at all. it was a huge waste of time gas and money getting to and from. i do not appreciate it or the rude attitudes that i received

September 5, 2009, my husband and I went to purchase a mattress/box springs with the 50% off sale. We found a great buy and proceeded with the clerk to the computer. She was very helpful, asked all the right questions, and I gave her a check to pay cash. She rang the transaction and asked us to check our personal information so the delivery man would be sure to have the correct phone number. She handed back our check and said it was an electronic withdrawal and the money had intantly come from our account. Our cell number was incorrect, so she went back into the computer to correct the cell and voided the entire transaction.

She corrected the phone number and asked for another check. I commented I thought the money had already come out of our account. I was told when she accidently voided the transaction, the check was voided and went back into our account. Reluctantly, I wrote another check and it was declined due to duplicate trnsactions back to back.

At this point she did not know for sure what to do. We had now been purchasing this mattress for 25 minutes and still had not finished the deal. She mentioned a credit card - we had the cash for this set aside and did not way to add it to a credit card. I gave her my debit card - BIG mistake - and the deal was closed. She assured me we had not paid twice.

We came home, went online to check our account and nothing had come out yet. Went back into our account on Monday and there was one $955. purchase. We were very pleased. Went back online Tuesday - and there was a second $955. purchase.

We immediately called the bank - they confirmed it was the purchase, but Sears had to correct it. My husband called Sears, talking with someone in the business office and was told it would be corrected. Wednesday - both charges were still out of our account.

We live about an hour from Sears so headed to the store to get the problem corrected. The clerk was there and very apologetic, took us to the business office and the store manager was out to lunch - having just left and would be gone for 1 1/2 hours. Now we had just drive one hour to get there and chose to pass the time running errands in a nearby town, where we again stopped at a branch of our bank and were told they could not do a thing. We were told the store manager would call us upon her return. Almost 2 hours later she did call. She was very adamant there was nothing she could do but wait for the check that was voided to run it's course and the money would go back into our account. She had checked with the check tracking company and it would take at least 7 working days.

I explained we did not have unlimited money in the checking account and what would she suggest we do when other checks made their way back to the bank, bouncing due to insufficent funds? Then there would be the late fees not only from the bank but from the companies returning the checks. Then the bad credit history due to bouncing checkes - what should be do? She stated she understood perfectly - offered to pay the fees since it was obviously their error- but she could not just put our money instantly back in the bank by sliding our debit card the way it had instantly come out.

She again stated nothing - absolutely nothing could be done and we would just have to wait. So - it has been 7 days today - that is only 4 working days however, because of Labor Day Holiday. Our bank states it could take up to two weeks to have this transaction reversed by the check tracking company.

The mattress/box springs were delivered yesterday - but we have been so preoccupied by spending all our time trying to get our $955. back we did not notice if they were even comfortable. We have 30 days to decide that - and if we need to return them we pay the return delivery fee, plus 15% stocking fee. Now you tell me where we go with all of this? Several years ago we stopped shopping at Sears because it seemed that every purchase had some kind of complication that it took endless energy to straighten out. Some old habits are just not broken easily. Hours have already been spent trying to get our money back from their admitted error!

This company not only are they not honoring them they continue to try and sell senior citizens extended warranties that are 40% of the sale price which I see as excessive since you should not pay more than 10% of the purchase price for an extended warranty. My parents recently experienced a salesman Sears store try to sell them an extended warranty on a washing machine that was a little over 40% of the sale price! They didn't buy it but then they had a refrigerator go out about 2 weeks later and the same Sears store refused to fix or bring them another one and it did have an extended warranty! Sears has quite a long list of complaints! An investigative reporter at WABC-TV in New York had some success getting a refund for one consumer but Sears wanted the consumer to sign a document that said there could be no publicity regarding the settlement! I'd like to see them get some publicity. Just stay away.

I purchased a water heater in '05 and now it needs complete replacement. The product was faulty in the beginnning. They charge $239 to re-install the product. Also the customer service is terrible.
Beth held my phone line for 20 minutes. I tried talking to her, pressing the keys and she still pretended not to hear me. I eventually
had to unplug the phone for 20 minutes for her to release the line.
In order for our voices to be heard, we must boycott anything associated with Sears. Their products no longer live up to the name.